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Kigali Serena Hotel

774 reviews
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Traveller (317)
Room & Suite (127)
Dining (36)
Overview
  • Excellent55%
  • Very good36%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (774)Write a Review
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382
267
53
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11
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All reviewsgorilla trekkingbreakfast buffetfantastic hotelbeautiful poolan oasisanywhere in the worldgenocide museumstayed here for one nightluxury hotelbusiness tripbusiness hotelrooms are spaciouseast africalive musicair conditioningsecuritygym
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11 - 15 of 726 reviews
Reviewed 20 November 2017 via mobile

It’s my first time in Rwanda, and this hotel was recommended to me, especially that I was attending a conference in the same hotel, and the recommendations were on point! First of all, let me start with the service, it’s truest exceptional and is what...More

Thank Rami B
Reviewed 18 November 2017 via mobile

The Serena Kigali is the oldest 5star hotel in Kigali. Located in the leafy suburbs of Kiyovu, Serena offers you an alternative to home...the service, and rooms cannot be faulted. I’ll always stay here.

1  Thank kekod2014
Reviewed 8 November 2017

This hotel is beautiful! Food was fantastic, rooms were beautiful, nice bottle of wine waiting for us in the room!! Staff was beyond friendly. I have to say that I fell in love with Rwanda! What a beautiful country with such strong and amazing people....More

1  Thank Kathrin C
Reviewed 3 November 2017 via mobile

I thoroughly enjoyed my three nights at Serena Hotel. The hotel is well kept and clean. It is a professional hotel, hosting business meetings, with great wi-fi everywhere and I could print documents. It is also a resort hotel with a great pool area, fitness...More

2  Thank catwolfsf
Reviewed 1 November 2017

Lovely well appointed rooms, staff friendly enough. Breakfast very good but staff over eager to clear tables - ours was cleared while we were at the buffet, including removing my jacket from my chair!More

Thank Pole2Pole_Images
Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 3 November 2017

Dear Pole2Pole_Images, Thank you for taking the time to share a review following your stay at Kigali Serena Hotel. We are delighted that you enjoyed your stay and appreciate your compliments on our well appointed rooms, breakfast and friendly staff. We have noted your feedback...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$253 - US$486 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kigali
#3 Luxury Hotel in Kigali
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$253 - US$486 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kigali
#3 Luxury Hotel in Kigali
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (317)
Room & Suite (127)
Dining (36)
Pool & Beach (33)
Questions & Answers
Ask a question
Nadjet K
11 October 2017|
AnswerShow all 3 answers
Response from Peter R | Reviewed this property |
This is not a question for Tripadvisor you ned to contact the hotel direct.
0
Votes
marycjenks
29 March 2017|
AnswerShow all 7 answers
Response from Amrita J | Reviewed this property |
Yes
0
Votes
otienodavid
5 March 2017|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
0
Votes
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123
Room Tips
"All room are spectacular"
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"Ask for rooms overlooking the courtyard/pool"
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"Ask for a room with a balcony. Weather is very nice and it would have been nice to sit outside!"
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"All rooms are good, but upper level rooms are better"
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