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Novotel Dakar

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Novotel Dakar
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467 Reviews from our TripAdvisor Community

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Showing 209: English reviews
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Espoo, Finland
Reviewed 6 days ago NEW

I have stayed in this hotel many times. the continuous upgrades to the restaurant, menu, new Tapas bar at the poolside made my stay very enjoyable. Service and welcome are very good. the rooms are a little tired and the carpet floor is dirty. overall a good mid range hotel.

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Helpful?
Thank Frederic V
Tunis, Tunisia
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Walid B
PL
Reviewed 1 week ago

The good: breakfast, friendly staff The bad: cleanliness, tiny windows, rooms that show age, dinner buffet As soon as you enter you'll see a nice looking lobby with a bar. And ridicoulus lamps at the reception that you can easily hit with your head. Rooms could be cleaned better, dinner buffet is not great (breakfast buffet on the other hand...

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Thank Makusiaga
Worcester, United Kingdom
Reviewed 2 weeks ago via mobile

Just what you would expect from a Novotel. Nice clean rooms, a good breakfast, lovely swimming pool and a great selection for breakfast. Also situated close to the sea, a short walk from the hotel to the shore and the Lagon restaurants. A very comfortable stay

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Thank Kathryn J
Paris, France
Reviewed 2 weeks ago via mobile

This novotel was entirely comparable to the novotel in Gdansk, slightly tired but everything worked. The staff was fabulous and helpful, they managed everything quickly and efficiently. Having struggled with terrible service in Burkina Faso and Cameroon, it made a nice change on this trip. Also the breakfast buffet was very good, lots of choice and the food was fresh...

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Thank bebsaurus_13
Brooklyn Center, Minnesota
Reviewed 14 February 2017

the rooms are dark....not enough light. the sheets and towels feel like they haven't been washed between guest uses.The bed has a hard mattress about 4 in high that is not wide enough. I have decided not to go to Dakar anymore....

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Thank binyog
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Dear Guest, Thank you for taking time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we just received new towels and we hope you will give us the opportunity to better served you in a close future. Sincerely,

London
Reviewed 7 February 2017

One person busy for 5 minutes on arrival. No bar staff. Several times I stood at the bar for more than 5 minutes before a person appeared. Managers seem present in the morning but it seems almost like the place runs itself from afternoon onwards. Had one drink with a colleague at the outside bar before joined by a colleague....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank M P
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Hello Dear Guest, We thank you for choosing Novotel Dakar For your stay and taking time to write us. Im realy sorry about this matter with bar staff, and please accept my sinceres apologies. Be sure that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope you will give us the opportunity to...

A TripAdvisor Member
Reims, France
Level Contributor
3 reviews
Reviewed 24 January 2017 via mobile

I'm a platinium member at AccorHotel club. I got a standard room because the hotel was full and I usually stay at Pullman Dakar but it's closed for renovation for 1month. The lobby is new but the rooms are very old. The carpet is disgusting (photo). The wifi is at 0.5mbit/s. Terrible for a business hotel! You can get so...

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Thank A TripAdvisor Member
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Reviewed 10 January 2017 via mobile

Rooms very nice & spacious. Restaurant indoor & outdoor very modern. Food & Beverages up to world standard and wide variety. Excellent customer service and lovely staff. Nice seaview behind hotel. Very nice hotel indeed 👌

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Thank Siyabulela S
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Hello Dear Guest, we thank you for choosing Novotel for your stay and taking time to write us. It is a pleasure to know that you appreciate your stay. we are going to share your comments with all the satff and we hope to receive you again in a close future. With regards General Mananger

Brussels, Belgium
Reviewed 8 January 2017

This hotel is a 4-star Novotel unworthy: - overall very dirty hotel - standard room is 2-star equivalent - friendly personnel is very exceptional - food is below average - breakfast below 4-star average/standard - inadequate restaurant service; floors, tables and chairs general in dirty conditions - way too expensive!

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Helpful?
Thank hjwg
DirNovotelDakar, General Manager at Novotel Dakar, responded to this review

Hello Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Novotel Dakar is located in the central business district, looking across to Goree Island, 5 minutes walk from the Place de l Independence and 15 km from Leopold Sedar Senghor International Airport (free shuttle service). The hotel features 241 air conditioned rooms including two suites, a bar, a restaurant, meeting rooms, a swimming pool. ... more   less 

Additional Information about Novotel Dakar

Address: Ave Abdoulaye Fadiga | BP 2073, Dakar 18524, Senegal
Region: Senegal > Dakar Region > Dakar
Price Range: RM647 - RM1,151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Dakar 4*
Number of rooms: 241
Reservation Options:
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Also Known As:
Novotel Dakar Hotel Dakar
Dakar Novotel
Hotel Style:
#5 Luxury Hotel in Dakar
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Dakar staff and other travellers.
2 questions
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Questions? Get answers from Novotel Dakar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms sea facing offer a great view on the ocean and the Goree Island.”
 of 5 bubbles FreshaMombasa, 17 Mar 2017 | Read review
“Get a top floor.”
  • This is the hole in the wall near my window in room 1035.
 of 5 bubbles AngelitaE_13, 11 Dec 2016 | Read review
“The manager is great. If you have any issues, he'll resolve them ASAP”
 of 5 bubbles 701MikeM, 4 Dec 2016 | Read review
“rooms facing the city seem less used and smell fresher.”
 of 5 bubbles tonykE1786VR, 3 Dec 2016 | Read review
“to have a good view you need to have a sea view room from the 8th floor to the 10th floor”
 of 5 bubbles ahmedk2013, 7 Oct 2016 | Read review
5 of 5