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Dolphin Suites

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63 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Nairobi, Kenya
Reviewed 3 weeks ago

I don't know how it is possible this property had such a good rating. Overwhelming smell of urine, very small bed, bedding and towels not clean. Tv and noise travel to other rooms without the neighbors being noisy. One expect this from a place half the price, but NOT for the price charged.

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Helpful?
Thank 14u14m
Dinesh G, Manager at Dolphin Suites, responded to this review

Dear Guest, Greetings of the day, Thanks for taking your time to write the review about Dolphin Suites. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we have already discussed all of your issues with our staff and concern department, and I assure you it won't happen again. we are externally...

Uganda
Reviewed 23 August 2016

warmly welcoming staff, quite neighborliness. dedicated staff, neat place you can not afford to miss, while on a vacation to Uganda's capital city Kampala, meet the dedicated staff. and also its African, and Indian cuisine menu.

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Helpful?
Thank muwanja
jeevan p, Manager at Dolphin Suites, responded to this review

Dear Muwanja, it was pleasure to serve you in our hotel dolphin suites. Thanks for taking your time to write the review about Dolphin Suites. I greatly appreciate your comments. It would be such a pleasure to personally welcome you back to our hotel! Manager Jeevan

Birmingham, United Kingdom
Reviewed 15 August 2016

We stayed at Dolphin suites for 5 nights in total during our visit to Uganda. The staff at the hotel were very helpful, the food was good and the pool was lovely. However the rooms were a little dated, the curtains were transparent when the room lights were on at night!! and the noise carried from the restaurant/bar area in...

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Helpful?
Thank 58Kate_P
South Africa
Reviewed 10 August 2016

This is my second visit to the Hotel, the rooms are comfortable with air-con and beautiful views overlooking the pool. The highlight is the quality of the food, the evening meals are delicious. The staff are extremely helpful and friendly. I will definitely be back soon.

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Helpful?
Thank bferna29
jeevan p, Manager at Dolphin Suites, responded to this review

Dear Mr Brain, greetings from dolphin suites, it was pleasure to serve you in our hotel dolphin suites. Thanks for taking your time to write the review about Dolphin Suites. I greatly appreciate your comments. It would be such a pleasure to personally welcome you back to our hotel! Manager Jeevan

Stockholm, Sweden
Reviewed 28 July 2016

The rooms are very good, but the walls in between rooms are extremely thin, and you literally hear your neighbor fart during the nights. But the rooms are big, clean, have good beds and a good bathroom with good hot showers. The food in the restaurant is very good, with big portions and very tasty! BUT, the big problem with...

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Helpful?
1Thank MikeEOD
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Guest, Thanks for taking your time to write the review about Dolphin Suites. I greatly appreciate your comments. It would be such a pleasure to personally welcome you back to our hotel! Manager Jeevan

Cape Town, South Africa
Reviewed 26 June 2016 via mobile

The owners and managers of this hotel have really thought about the guest experience and it's the little details that make it a real gem. The beds are extremely comfortable, there are at least 6 plug points in my room, a large, pretty, mosquito net, each room has a balcony that looks over the pool, there is decent wifi and...

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Helpful?
1Thank GeorgiaOnYrMind
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Guest Thanks for taking your time to write the review about Dolphin Suites. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments , suggestions and the concerns. It would be such a pleasure to personally welcome you back to our hotel! Manager Jeevan

London, United Kingdom
Reviewed 6 June 2016 via mobile

Clean hotel with friendly staff. Food was good, room had air cond, with pool views and little balcony. Gym was a bit hot and smelly though but overall good stay and would stay again. Mainly business people, not many on holiday. But still nice deck to enjoy a beer after work

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Helpful?
1Thank BrittanyG1212
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Guest Thanks for taking your time to write the review about Dolphin Suites. I greatly appreciate your comments. It would be such a pleasure to personally welcome you back to our hotel! Manager Jeevan

Reviewed 28 April 2016

Have been going to these suites for about a decade now, been through all the management changes and owners. The current management has been in Uganda's Hospitality industry for decades. So the suites are probably a 4 star, has all the amenities you would require in a hotel. It is one of those places you want to do some soul...

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Helpful?
1Thank Lorenza J
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Guest Thanks for taking your time to write the review about Dolphin Suites. I greatly appreciate your comments. It would be such a pleasure to personally welcome you back to our hotel! Manager Jeevan

Reviewed 29 March 2016

Stayed at the hotel for 6 nights. Food at the hotel is very tasty but a bit expensive (but thats normal in Kampala). Breakfast is basic and the service in the morning sucks!!! Always have to wait very long for service or nobody around to take your order if you want something different. Was very disappointed with how I was...

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Helpful?
1Thank Clinton316
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Guest Thanks for taking your time to write the review about Dolphin Suites. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we have already discussed all of your issues with our staff and concern department, and I assure you it won't happen again. we are externally sorry for this ....

Arlington, Virginia
Reviewed 6 March 2016

I stayed at the Dolphin Suites for two nights. Suite is a misnomer, because the rooms are standard hotel rooms without amenities, such as a kettle. The property was quiet, the Indian food at the restaurant was tasty, and the Wifi was fine. Bugolobi is a lovely residential neighborhood that is nice for walking around. I did not have a...

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Helpful?
1Thank MEmbrey
Harsh B, Manager at Dolphin Suites, responded to this review

Dear Guest, Thanks for taking your time to write the review about Dolphin Suites. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. your concern about the room amenities is very well noted and we will make sure to tack a immediate action on this, Let me talk to concern department and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Dolphin Suites

Address: 36 Princess Anne Drive | Plot 36 Bugolobi, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Price Range: RM431 - RM529 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dolphin Suites 3*
Number of rooms: 27
Reservation Options:
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Hotel Style:
#5 Best Value Hotel in Kampala
#8 Spa Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Dolphin Suites staff and other travellers.
3 questions
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Kampala, Uganda
Kampala, Kampala, Uganda

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Questions? Get answers from Dolphin Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the pool side. with a nice view of the adjacent, bar and restaurant . but all room have balcony for u to relax.”
 of 5 bubbles muwanja, 23 Aug 2016 | Read review
“All the rooms face one side, the 3rd floor makes you feel like you are away from the rest of the rooms. All other rooms are fine.”
 of 5 bubbles lorenzaj86, 28 Apr 2016 | Read review
“regular hotel. Try to ask everything before so you don't get surprises.”
 of 5 bubbles 20satyam, 21 Oct 2015 | Read review
“All rooms are poolside but 1st floor rooms offer good vew.”
 of 5 bubbles ravin1958, 14 Sep 2015 | Read review
“First or second floor and fx 207 or 307”
 of 5 bubbles Theodor99, 21 Jun 2015 | Read review
5 of 5
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