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Lake Victoria Serena Golf Resort & Spa

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Lake Victoria Serena Golf Resort & Spa
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229 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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Westmount, Canada
Reviewed 3 days ago NEW

After traveling over 18 hours, it was recommended that we stay put for 3 days in order to prepare for our Gorilla trek. We were told that seeing the gorillas in Uganda is more challenging than Rwanda which was our next destination. Beautiful hotel grounds and surroundings, room was superb, excellent staff.

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Thank Sylvia r
kampala
Reviewed 1 week ago

We recently spent a weekend here which was so relaxing. We were in an executive suite which looked over the lake and golf course. The rooms were very comfortable and spotless. Breakfast had a very extensive choice and dinner in the citadel restaurant was delicious. The staff were all very friendly and addressed us by name. We spent a lot...

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Thank Barbara G
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Barbara G, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us giving us feedback that positively lifted our spirits. Your beautiful comments have taught us not take guest service for granted. It is the small things that matter that make for...

Reviewed 2 weeks ago

I recently stayed at Lake Victoria Serena Golf Resort & Spa for 3 days and we were amazed by the ambience and comfort; let alone the friendly staff. My Wife and I are forever grateful for our stay there.

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1Thank Brian W
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Brian W, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us. Your beautiful comments have greatly motivated and taught us not take guest service for granted. It is the small things that matter. I am glad to note that you had...

Pennington, South Africa
Reviewed 3 weeks ago

I stayed here a year ago and if anything this hotel is even better. The staff are amazing. they go the extra mile, with warm smiles leaving you feeling there is nothing they would rather be doing than making your stay fabulous. The lady in the gift boutique even stayed way after closing to assist in finding a shirt that...

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Helpful?
Thank Sal R
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Sal R, Greetings from Lake Victoria Serena Golf Resort and Spa. We do hope that you reached safely at your next destination. Thank you for choosing to stay with us and we are also grateful that you have continued to support us and also spare time to share your experiences giving us detailed and constructive feedback. It gives me...

Lagos State, Nigeria
Reviewed 3 weeks ago

Unfortunately we did NOT get to spend a night here, so I can't really say much about many things, but the hotel looks really impressive. It's a massive facility and we were there for site inspection during the Pearl of Africa Tourism Expo POATE 2017. We also enjoy lunch after looking around and the food was very good. Staff was...

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Helpful?
Thank Omoniyi_David
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Omoniyi_David, Greetings from Lake Victoria Serena Golf Resort and Spa. We do hope that you reached safely at your next destination. It is guests like you that make hospitality business shine out there in the public eye. It was only a site visit but the feedback you have given us will go a long way in motivating us into...

Vaughan, Canada
Reviewed 3 weeks ago

Great hotel to stay in, when arriving for the first time in Uganda. Luxury hotel. Brand new. Beautiful swimming pool. Lovely staff.Lovely restaurant. Well looked after.Buffet breakfast with incredible selection of local and western foods for all tastes.We stayed 2 nights here, and really happy with this hotel.Very modern, nice way to start your trip.

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Thank GLouiseN
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear GLouiseN, Please accept my sincere apologies for the delay in reverting back to you in regard to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us giving us detailed and constructive feedback. Your beautiful comments have greatly motivated...

Home
Reviewed 3 weeks ago

We stayed at Lake Victoria Serena for one night during our travels between Kenya and Bwindi in southern Uganda. And it was perfect for what we needed. The hotel and its grounds are exceptionally lovely and well maintained. While its located right on the shores of Lake Victoria, the rough dirt road on which the located makes it feel like...

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Helpful?
Thank DuncanTCH
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear DuncanTCH, Greetings from Lake Victoria Serena Golf Resort and Spa. We do hope that you reached safely at your next destination. Thank you for having chosen to stay with us and we are also grateful that in the short time you were with us you spared time to share your experiences giving us a detailed and constructive feedback. It...

Hudson, NY
Reviewed 21 February 2017

We drove from the Entebbe airport for an overnight stay here. "Jeffy" (?) greeted us and was very friendly and the front desk person got us checked in quickly. We were shown to our room and, on the way, heard some loud music coming from the pool area. After a long day of travel from the Masai Mara in Kenya...

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Thank Russell G
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Russel G, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and also sparing time to share your experiences with us giving us a detailed and constructive feedback. Management deeply regrets the unfortunate incidences you encountered during your stay because they are certainly not representative of the high quality standards and...

Reviewed 13 February 2017 via mobile

The stay at Lake Victoria Serena was absolutely serene. The staff were very friendly and the atmosphere very good. View of the lake was breathtaking. The only thing I didn't like about the place was the house keeping ringing the door bell at 9 to clean up. This may be ok if one intends to get out of bed early....

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Helpful?
Thank Angela S
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Angela S, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us. Your comments will go a long way in ensuring our services are improved. It is indeed regretful that you went through a bad experience with the Housekeeping staff. They are...

Kampala, Uganda
Reviewed 9 February 2017 via mobile

We come back to the marina restaurant because we like the location, it's close to home and the staff are good. Unfortunately this will have been our last visit. I reviewed recently, 2*, because we got the wrong food (not for the first time) and after this visit we can see that things are unlikely to change. As usual we...

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Helpful?
Thank Chris W
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Chris W, Please accept my apologies for the delay in reverting back to you on your recent visit with us. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments will go a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about Lake Victoria Serena Golf Resort & Spa

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Region: Uganda > Central Region > Kampala
Price Range: RM839 - RM1,445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lake Victoria Serena Golf Resort & Spa 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Lake Victoria Serena Hotel Kampala
Hotel Style:
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#6 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Lake Victoria Serena Golf Resort & Spa staff and other travellers.
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Harare, Zimbabwe
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Questions? Get answers from Lake Victoria Serena Golf Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive suite was very spacious and fantastic views over the lake. Great to watch a tropical storm.”
 of 5 bubbles BarbaraG368, 22 Mar 2017 | Read review
“Rooms with an overview of the lake are the best”
 of 5 bubbles E7365UGbrianw, 13 Mar 2017 | Read review
“We stayed in one of the villas near the pool.Lots of steps so if mobility issues, ensure you have an easily accessible room.”
 of 5 bubbles GLouiseN, 4 Mar 2017 | Read review
“Fairly generic - one is as good as the next”
  • Large shower (although water flooded the bathroom)
  • Bed with mosquito netting
  • Looking toward Lake Victoria
 of 5 bubbles Croff1, 20 Feb 2017 | Read review
“Get the ones a little bit higher up for much better views.”
 of 5 bubbles ogakem, 5 Jan 2017 | Read review
5 of 5