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Lake Victoria Serena Golf Resort & Spa

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210 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Melbourne, Australia
Reviewed 20 June 2016

Arrived late and the trip from the airport took almost 2 hours. Last part of the journey is a dirt road full of bumps. We didn't know what to expect but on arrival, Cleary the Lake Victoria is a sanctuary. Our deluxe room was lovely with great views but a little dated. Security was omnipresent and there was no reason...

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Helpful?
Thank Raffster58
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Raffster58, Thank you very much for taking time off to give us a review of your stay with us on Trip Advisor. Your comments will go a long way in ensuring our services are improved. It is indeed regretful that we were not able to meet your expectations on our different cuisine options. We have taken your feedback positively...

Reviewed 19 June 2016 via mobile

My beautiful wife was treating me to a Father's Day lunch and wanted to try the Serena's brunch at their lake Victoria property. So we went, the property has some really beautiful views of Lake Victoria and the surrounds. Service was top notch, but there were only four tables with guests. Food selection is pretty basic and not well presented....

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Helpful?
Thank William A
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Mr. William A, Thank you very much for taking time off to give us a review of the Sunday Buffet on Trip Advisor. Your comments will go a long way in ensuring our services are improved. It is indeed regretful that we were not able to meet your expectations on celebrating Father’s Day. We have taken your feedback positively...

Little Rock, Arkansas, United States
Reviewed 15 June 2016

LOVED this place - but there are tons of bugs so bring your bug spray! Service inside the hotel (not at restaurants) was extremely slow - this is not an understatement. Food is good, look and grounds are AMAZING - and the pool is awesome, too! Good for families.

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Helpful?
Thank JJC99999
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear JJC99999, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments have...

Ahmedabad, India
Reviewed 2 June 2016

It is a beautiful and quiet property by the lake and away from the city life. Very nice rooms with excellent view of the lake and the lush green from the balcony. The service was good and conference facilities were also quite good- much better than one would normally expect in this part of the world.

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Helpful?
Thank Pram0dKumar
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Mr. Pramod Kumar, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments have greatly motivated and taught us not take guest service for granted. It is the small things that...

Reviewed 29 May 2016 via mobile

The resort is on the bank of lake Victoria and has some very beautiful views. However, it could do with some updating and am service is slow. Rooms are clean and spacious, although maintenance lacks attention to detail. In our two rooms, bathroom taps we're opening and marked wrong way round and the hot water was so hot is was...

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Helpful?
Thank Magdalena H
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Magdalena H, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments have...

Golden Isles of Georgia, Georgia
Reviewed 28 May 2016

If you are every in Kampala, skip the local Uganda Golf Course and plan a day at the Lake Victoria Serena Golf Resort. Guests at the resort or at the Kampala Serena get considerable discount golf rates. Cheaper than the Uganda course. Suggest if you plan in advance, take your own golf balls, tees and other items. Those items are...

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Helpful?
Thank HuskerDoug
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear HuskerDoug, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to play at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. We gladly appreciate rating...

Pomona, California
Reviewed 26 May 2016

This is a very nice property in the heart of jungle and they have a very nice rooms, pool, restaurants, lobby and all other stuff. The staff are very polite and trying to please you in every manner. Must stay in this place.

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Thank MikeZaki
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear MikeZaki, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us. Your beautiful comments motivated and taught us not take guest service...

Reviewed 23 May 2016 via mobile

I stayed for four nights and found the overall service and accommodation to be excellent. As I was there for business, I can recommend the meeting rooms & services provided. The Italian design of the resort and beautiful gardens, as well as a lovely marina make the resort a perfect place to visit for business or pleasure. Spa is worth...

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Helpful?
Thank Sarah S
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Sarah S, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments...

Mbarara, Uganda
Reviewed 19 May 2016

Jesus!!!! i met all my expectations,from sauna to meals to rooms and customer care to the view of it they have got it all.my friend from Jersey couldnt believe he was in Africa.He actually side people should stop underestemate Africa

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Thank The Great Trekk... S
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Greattrekkers S, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments...

Plettenberg Bay, South Africa
Reviewed 15 May 2016

We had a very special day to celebrate and my daughter booked a table at the South Eastern Asian Fusion restaurant. On arrival at the hotel we were greeted by the doorman and shown inside. A more beautiful place you could not expect. We went up to the restaurant, again beautiful. Very nice staff, wonderful furnishings, but we were the...

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Helpful?
Thank Marion W
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Fredplett, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments and suggestions...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about Lake Victoria Serena Golf Resort & Spa

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Region: Uganda > Central Region > Kampala
Price Range: RM887 - RM1,715 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lake Victoria Serena Golf Resort & Spa 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Lake Victoria Serena Hotel Kampala
Hotel Style:
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#5 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Lake Victoria Serena Golf Resort & Spa staff and other travellers.
5 questions
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Harare, Zimbabwe
10 months ago
Harare, Zimbabwe
10 months ago
over a year ago

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Questions? Get answers from Lake Victoria Serena Golf Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great place to retreat to”
 of 5 bubbles 624fredk, 31 Oct 2016 | Read review
“My personal preference are rooms on the upper floors with a balcony rather than ground floor rooms with a terrace.”
 of 5 bubbles Safariafficionado, 23 Jul 2016 | Read review
“Th rooms overlooking Lake Victoria are best. Most of them are probably like this”
 of 5 bubbles 466japhetk, 23 Jun 2016 | Read review
“All appeared to have amazing views.”
 of 5 bubbles JJC99999, 15 Jun 2016 | Read review
“Lake side room will be a good idea”
 of 5 bubbles MikeZaki, 25 May 2016 | Read review
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