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One of the old hotels in Kampala. Good location. Rooms are old and tired and need some serious maintenance work. Staff very uninspired and actually look unhappy. Very helpful though when you talk to them. Has a good Gym, swimming pool, tennis courts. Spa is...More
Thank Sharad S
Response from SheratonKampala_PR, Public Relations Manager at Sheraton Kampala HotelResponded 26 February 2016
Dear valued guest,
We appreciative the feedback received and thank you for taking the time to share it with us. The issues raised have been noted and we would like to assure you of managements strong willingness to take corrective action including several renovation projects...More
This is my second stay at this hotel, the last one being a few years back. When I came the first time, I was upgraded to a suit which was a very nice room. On checking in this time I was asking if again they...More
Thank Gilles R
Response from SheratonKampala_PR, Guest Relations Manager at Sheraton Kampala HotelResponded 26 February 2016
Dear valued guest,
Thank you for sharing your feedback with us and the issues raised are of serious concern to the management team hence the need for renovations that are already underway. The Hotel was running high a high occupancy at the time it was...More
This is my 4th time at this hotel, I stay here every time I come to Kampala. This time, I must say, you should not expect a quiet night's rest if you have a room facing the courtyard. That is because between the nightly party...More
1 Thank smileyfacegrace
Response from SheratonKampala_PR, Public Relations Manager at Sheraton Kampala HotelResponded 2 February 2016
We would like to thank you for being a loyal guest at our establishment and your concerns have been noted. Indeed the Hotel is located in the heart of Kampala City with a lot of entertainment spots in close proximity, several attempts have...More
Modern tower block hotel with a wide range of facilities set in verdant green gardens. My room was well appointed and very comfortable. A well stocked bar and choice of restaurants meant that I did not have to go looking outside the hotel. The Nile...More
Response from Tendo L, Public Relations Manager at Sheraton Kampala HotelResponded 25 January 2016
Thank you for your feedback which we greatly appreciate. The hotel thrives in exceeding guest expectations, which we promise to uphold at all times. Kindly notify us of your room requirements on the quiet side upon making your reservation. We look forward to...More
Ancient rooms. Bathrooms with a single, fluorescent light. Noise until 4am. Chambermaids who forget towels one day, and water the next. Room service orders that get lost and never arrive. Corked wine. Dry cleaning that leaves clothes smelling of sweat when they didn't smell beforehand....More
Thank Barry B
Response from Tendo L, Public Relations Manager at Sheraton Kampala HotelResponded 28 January 2016
Thank you for taking time to share your comments and feedback which helps us to improve and exceed guest expectations.
We truly apologize for your experience and all incidents you mentioned were reported and noted by the different departments involved and the necessary...More
US$207 - US$345 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#13 Luxury Hotel in Kampala
#15 Spa Hotel in Kampala
Non-Smoking Rooms ,
Smoking rooms available ,
Number of rooms
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