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Grand Imperial

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67 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Reviewed 29 September 2015

I stayed here for three nights while on business. Just the kind of hotel that you lack words to define as it lacks clear identity you. Old facility from colonial period that is trying to meet the modern trends. Loud band playing till almost midnight attracts entertainment lovers but also upsets residents who want to catch an early sleep. Business...

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Helpful?
Thank J.M. M
Stockholm, Sverige
Reviewed 9 August 2015

I didn't expect much of this hotel after staying at other places in Uganda on this trip so it was a positive surprise.The hotel though needs to be freshened up.Haven't been done much in many years.But room was spacious and very comfortable and big bed and it was clean.Problems with the hot water in the shower....it came after 10 minutes.Aircondition...

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3Thank Teapot75
London, United Kingdom
Reviewed 5 June 2015

i attended a dinner/business presentation and experienced both its conference/business room and eating facilities. i must say the design of the wood panelling did catch my eye in the meeting room but the seating and facilities were very basic. the staircase to the upstairs dining area was carpeted but the had these wooden strips nailed into the steps which jutted...

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Thank nfero
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Nfero, Thank you for taking the time to tell us about your stay with us. I am sorry that some of your experiences did not fully meet your expectations and for that, please allow me to express my sincerest apologies. Management continuously strives to meet our clients needs and expectations; therefore your feedback is very important to us. Please...

Nairobi, Kenya
Reviewed 9 May 2015

It is in many ways a charming hotel. 30 years ago.... Now its a bit faded. A tired shower that woould need thorough cleaning so the water would pass. A bed that sighed and moaned everytime I tried to change sleeping position. A breakfast buffet with watery fruit and tasteless eggs. Staff that took their time of walking around and...

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1Thank Hans L
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Hans, Thank you for taking the time to tell us about your stay at our hotel. I am sorry that some of your experiences did not fully meet your expectations and for that, please allow me to express my sincerest apologies. Your feedback was shared with our team and we promise to look in to it. we look forward...

Kakabeka Falls, Canada
Reviewed 9 April 2015

We found the staff to be very welcoming and hospitable and the room very clean. One problem however was the lack of air conditioning and the lack of screens on the windows and mosquito netting over the bed. Arriving there at the onset of the rainy season we were concerned about mosquitos and didn't open the windows. Was very hot...

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1Thank Donna W
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Donna, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of...

Bonn, Germany
Reviewed 1 March 2015

I read negative reviews with surprise. The hotel has a great location, decent food, friendly staff and live music every night. Breakfast is decent and in an open terrace, banks and shops are in the premises and so gym and pool. It is old of course but it has charm. Rooms needs some refurbishing but please without taking away the...

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1Thank Bonn123
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Thank you for taking the time to review our hotel, and we are glad you had a comfortable and amazing stay with us. we are looking forward to hosting you again!

Nairobi, Kenya
Reviewed 9 February 2015

The good thing about the hotel is the location. It's easily accessible. The hall we used-Didi- was also perfect. Spacious enough for our guests. The food was plenty and enough for all who showed up. The challenge is the AC system. Please get this fixed. Having a carpet which is not clean and having more than 100 people in a...

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Helpful?
Thank Eric N
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Thank you Eric for taking the time to review our hotel. We truly value the opinions of our customers and we apologize for the AC issues that you faced, that's something we are currently working on.

Helsinki, Finland
Reviewed 24 January 2015

We held our wedding reception in this hotel. Overall experience was okay. Food was great and our guests had a lot of fun. However they needed to work on the AC system as it was super hot in the Didi hall.

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3Thank Maria Z
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Thank you for having your wedding reception here with us and we are glad you enjoyed it, we apologize for the AC not working it is something we are currently working on.

London, United Kingdom
Reviewed 24 December 2014 via mobile

This should be a 'grand' hotel, but sadly has lost its way. The place has great potential, but very poor management has left it outdated with very poor customer service. I went with some friends to have lunch, but the coffee was so bad, and coupled with the fact that they refused us WiFi access (only for residents!), we cut...

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Thank Moodleprof
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Dear Moodle, Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

Fort William, United Kingdom
Reviewed 20 November 2014

I stayed in kampala centre for 3 night and checked in at the grand imperial. As many reviews say the place is getting outdated but i found this did not really impact my stay. The utilities in the room all worked well (good shower and bath) the room had a nice flatscreen and the bed and its linen was quite...

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Thank LPE2014
imperialhotelsUG, Public Relations Manager at Grand Imperial, responded to this review

Thank you for taking the time to share your valuable review, we appreciate your kind words however we are saddened to hear about your comments on our food, we are truly sorry you felt differently and would therefore like to apologize and hope that it hasn't put you off a return stay with us again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Grand Imperial

Address: Plot 6 / 6A , Nile Avenue | P.O. Box 7195, Kampala, Uganda
Region: Uganda > Central Region > Kampala
Price Range: RM468 - RM847 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Imperial 3*
Number of rooms: 103
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Also Known As:
Grand Imperial Hotel Kampala
Grand Imperial Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Grand Imperial staff and other travellers.
2 questions
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Miami, Florida
over a year ago

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Questions? Get answers from Grand Imperial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool facing rooms are quieter”
 of 5 bubbles TheEATraveller, 25 Oct 2016 | Read review
“Better to stay away!”
 of 5 bubbles HelenaM743, 29 Nov 2015 | Read review
“Avoid the rooms near the restaurant/club area as they can be pretty noisy. Try the pool side rooms.”
 of 5 bubbles 295jmm, 28 Sep 2015 | Read review
“for those looking for a hall, please confirm if AC is working”
 of 5 bubbles EricN577, 9 Feb 2015 | Read review
“Check the Rooms First”
 of 5 bubbles 326sachind, 16 Sep 2014 | Read review
5 of 5