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Kampala Serena Hotel

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Kampala Serena Hotel
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594 Reviews from our TripAdvisor Community

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Showing 556: English reviews
Kampala
Reviewed 5 days ago NEW

After a great day of shopping on Bukoto St. at Kampala Fair, Good Glass and Kona, I was able to recharge with a perfect afternoon by the pool. The end of a business trip. The last day was what I needed to make the trip.

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Helpful?
Thank Cheryl B
Kampala, Uganda
Reviewed 1 week ago NEW

I stayed at the hotel for a weekend in November and my stay was simply amazing. I just needed some quiet and yet beautiful scenery with the best service and i was not disappointed. The waiters and waitress as so friendly and available for any kind of service. The rooms are neat and clean and the air conditioning is just...

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Thank bjossy
Accra, Ghana
Reviewed 1 week ago via mobile

What's not to love? Great service , great good and the architecture. Just brilliant. Loved every moment.. considered the best hotel in the country so best to do hotel bookings at least a month in advance

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Thank jazzyboyjeff
Graz, Austria
Reviewed 2 weeks ago via mobile

Stayed with my family at Serena between 17th December 2016 and 2nd January 2017. It wonderful, unforgettable time The service was excellent. The staff very nice, friendly and extremely helpful. The rooms kept very clean with fresh fruits every day and fresh flowers every second day (my wife loves flowers!). We are especially grateful to Mr. Chege the Hotel manager,...

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Thank sk s
Nakuru
Reviewed 3 weeks ago

Imagine an oasis of green with water pools and fountains everywhere! The thought that you are in the centre of bustling Kampala is hard to fathom. Because, staying here is like being in paradise. This is a 5 star hotel, with a 5 star experience, Immaculately and tastelefully furnished. The attention to detail is splendid. My only gripe was the...

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Thank Kiptoo C
Kampala, Uganda
Reviewed 3 weeks ago

Serena. Oh, my dear Serena. The last time I went to Serena, it was a complete and absolute bust. I would like to say that they have improved. I've spent my new years here and I would like to say I enjoy the little things they are doing. Like complimentary drinks and chips, that was never here at my last...

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Thank LouTellsTheTruth
Birmingham, United Kingdom
Reviewed 3 weeks ago

Whilst visiting Uganda, my fiancé and I dined here daily. The food and service were exceptional. The staff were very attentive and helpful. There was a great variety of food and drinks. We did not stay at the Serena Hotel, therefore, I cannot comment as a guest. I would highly recommend this hotel to dine.

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Thank Hayley C
Reviewed 3 weeks ago

Great rooms and a lovely balcony makes this a super comfortable place to stay, the breakfast was okay, not again brilliant but fine. The evening meal in the bar was again okay although the frequent bits by mosquito's was not good and should not be expected in this rate of hotel. The Italian menu restaurant was okay, service here very...

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Thank Phil D
Entebbe, Uganda
Reviewed 17 December 2016

Serena Hotel has always been my number one Hotel around Kampala because of its ambiance,food, rooms and service and other amenities however tight traffic to the hotel ruins everything some days like weekends

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Thank Laban Edward M
nairobi
Reviewed 12 December 2016 via mobile

I visited this place i especially loved the explorer restaurant.. Grt decor and ambience... Great customer service.. I especially loved the building grt architecture.. I would recommend to anyone.. For business or leisure

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Thank alexNairobi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
The Pearl of Africa
The Pearl of Africa
Cuisines: African, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Region: Uganda > Central Region > Kampala
Price Range: RM1,855 - RM2,211 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Romantic Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Kampala Serena Hotel staff and other travellers.
2 questions
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Questions? Get answers from Kampala Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quite expensive but there's value for money paid.”
 of 5 bubbles bjossy, 16 Jan 2017 | Read review
“Higher usually gets better, like level 4 was nice'”
 of 5 bubbles LouTellsTheTruth, 31 Dec 2016 | Read review
“We had suites and they were really nice.”
 of 5 bubbles phild506, 29 Dec 2016 | Read review
“quiet floors”
 of 5 bubbles , 17 Dec 2016 | Read review
“Higher would probably be quieter, but no major issues.”
 of 5 bubbles winchesterfamily2016, 22 Nov 2016 | Read review
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