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Kampala Serena Hotel

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Kampala Serena Hotel
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601 Reviews from our TripAdvisor Community

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Showing 563: English reviews
Kampala, Uganda
Reviewed 4 days ago NEW

A great place - Beautiful rooms ,clean and welcoming. It's like going back home were you know you are welcome and going to be pampered. Both times I've stayed the service has been impeccable.Very friendly and accommodating staff. .Great pool.Good gym. Great open bar at the lobby. Chef Emmanuel and Caleb house keeping.

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Helpful?
Thank Robert K
Carrickmacross
Reviewed 1 week ago via mobile

After a day in the bush this hotel provides a welcome relief...can still smell the red earth being washed off at the end of a long day. The staff are very accommodating, particularly with room service at 3am for hungry revellers!

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Helpful?
Thank joe b
San Antonio, Texas, United States
Reviewed 2 weeks ago via mobile

Beautiful accommodations and great staff. Highly recommend. Beautiful grounds. Nearby shopping within walking distance. Close by area market with Ugandan fashion and fabrics. The hotel restaurant served excellent daily complimentary breakfast. Rates are reasonable. I would rate a 4.5 out of 5. Desk staff were fabulous and very helpful.

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Helpful?
Thank TTB1956
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear TTB1956, On behalf of the team at Kampala Serena Hotel, please allow me extend our sincerest appreciation for choosing to stay with us during your visit to Uganda and I am delighted to hear that we managed to make your stay extraordinary and special. Our staff members I must say are our biggest asset and I am delighted to...

Kampala, Uganda
Reviewed 2 weeks ago

it was very easy to locate, the venue was so beautiful and I loved the water fountain, the parking was spacious,the food was delicious.the lightning was superb if you love selfies and photos.wow!. the ushers were so warm and helping #beautiful memories

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Helpful?
Thank nambuyaw
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Nambuyaw, It's an absolute pleasure to hear that we exceed all of your expectations during the wedding weekend, please allow me to extend our heartfelt congratulations to the professor and new family on the nuptials. We are delighted to hear that you loved our elaborate spread of food/ ambience and promise to continue offering the very best of the...

Reviewed 2 weeks ago via mobile

I've stayed in Serena hotels in a number of cities. You can normally count on a nicely appointed room, enormous if not over-ambitious breakfast, and cheery counter staff. Serena Kampala is that, with perhaps slightly more comprehensive facilities than some others. And yet, there are small annoyances that seem to follow me with this chain (I had a negative experience...

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Helpful?
Thank AgricTraveler1
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear AgricTraveler1, Thank you for taking the time to share your experience regarding your last stay with us and please accept our sincere apologies for the lapse I service. We do take pride in catering to our guests' needs the best way we can please rest assured that we shall take immediate corrective action. We shall also share your comments...

Mogadishu
Reviewed 2 weeks ago via mobile

If you want to have a working lunch in the heart of Kampala there is no better place than the Serena hotel restaurant. The food is cooked well and delicious the service is also commendable with staff that pay attention to detail. The Serena is an oasis in the center of busy Kampala.

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Helpful?
Thank clmk28
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear clmk28, We appreciate your positive review of our property and assure you of our commitment to delivering quality service at all times. We look forward to welcoming you back to our Hotel in the future. Sincerely Anthony Chege

Washington
Reviewed 2 weeks ago

Cannot say enough good things about this hotel. As a frequent traveler I've stayed in the best and some not so good hotel, but this hotel is the real deal. Very secure when you come in. There is a gate outside the compound and everyone coming and going goes through a magnatometer. The rooms are are very nice, two desks...

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Helpful?
Thank PHOTOG20431
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear PHOTOG20431, Thank you very much and for taking the time to share this wonderful and detailed experience but most importantly for choosing us as your preferred place of residence during your recent visit to Kampala. We deeply appreciate your kind words about our staff and I must agree that they truly are our biggest asset. They do take their...

Kampala
Reviewed 4 weeks ago

After a great day of shopping on Bukoto St. at Kampala Fair, Good Glass and Kona, I was able to recharge with a perfect afternoon by the pool. The end of a business trip. The last day was what I needed to make the trip.

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Helpful?
Thank Cheryl B
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Cheryl B Thank you for your positive review of our property and it's great to hear that your overall experience was enjoyable most especially your time at our private pool. We look forward to hosting you again soon. Sincerely Anthony Chege.

Kampala, Uganda
Reviewed 4 weeks ago

I stayed at the hotel for a weekend in November and my stay was simply amazing. I just needed some quiet and yet beautiful scenery with the best service and i was not disappointed. The waiters and waitress as so friendly and available for any kind of service. The rooms are neat and clean and the air conditioning is just...

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Helpful?
Thank bjossy
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Bjossy, Thank you very much for your wonderful review, we truly appreciate your kind words about our staff. I will be sure to let them know how much of an impact they made on your experience and look forward to welcoming you back to our hotel soon! Regards Anthony Chege

Accra, Ghana
Reviewed 10 January 2017 via mobile

What's not to love? Great service , great good and the architecture. Just brilliant. Loved every moment.. considered the best hotel in the country so best to do hotel bookings at least a month in advance

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Helpful?
Thank jazzyboyjeff
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Jazzyboyjeff, Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for taking the time to write such a thorough rave review of our property and service! We are truly honored and delighted to hear that you enjoyed your stay and that you find our property exceptional...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
The Pearl of Africa
The Pearl of Africa
Cuisines: African, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Region: Uganda > Central Region > Kampala
Price Range: RM1,310 - RM2,117 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Kampala Serena Hotel staff and other travellers.
2 questions
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Questions? Get answers from Kampala Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are superb.”
 of 5 bubbles 254Kanya, 15 Feb 2017 | Read review
“Quite expensive but there's value for money paid.”
 of 5 bubbles bjossy, 16 Jan 2017 | Read review
“Higher usually gets better, like level 4 was nice'”
 of 5 bubbles LouTellsTheTruth, 31 Dec 2016 | Read review
“We had suites and they were really nice.”
 of 5 bubbles phild506, 29 Dec 2016 | Read review
“quiet floors”
 of 5 bubbles , 17 Dec 2016 | Read review
5 of 5