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Kampala Serena Hotel

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582 Reviews from our TripAdvisor Community

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Showing 544: English reviews
Casablanca, Morocco
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 days ago NEW via mobile

A bit overpriced but it is really a good hotel. Rooms are aging but well maintained, good amenities AC working well. Breakfast is top notch ! A la carte choices for food are decent though service was somewhat slow. Staff trying hard to please, tries to remember my name. Gym really good! Pool decent no nice view though. Security is... More 

Helpful?
Thank Habibamine
Cape Town Central, South Africa
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 days ago NEW via mobile

We stayed at the hotel for 5 nights and loved every moment of it. its perfect for business with 2 desks in the room and uncountable sitting areas suitable for business. There is a lovely discreet vanilla scent everywhere. Both service and food were great. The hotel has been furnished with attention to detail and I liked the fresh flowers... More 

Helpful?
Thank Luxury_Traveller_BL
Port Louis
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

I was on a training/seminar when I stayed in Serena Hotel. It is a nice place in general with good food (I was surprised to see that the hotel could offer a large variety of indian dishes). The atmosphere is pleasant, the rooms very accommodated with facilities. The staff are very helpful and cordial. If you want to go for... More 

Helpful?
Thank 803Mimi
Winchester, Virginia
Level Contributor
8 reviews
Reviewed 1 week ago

The staff were fantastic. The facilities were first rate. I really enjoyed the fitness facilities, they were quite extensive. The restaurants on premises were also excellent, particularly the wait staff and cooks. The infinity pool was very enjoyable. All of this made for a very pleasant experience. My only complaint with the whole experience would be the internet which was... More 

Helpful?
Thank winchesterfamily2016
London, United Kingdom
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

The hotel is really well designed, with beautiful grounds and an interesting interior. They draw heavily on the local tribal skills and the hotel abounds in statues from the region. The room was pleasant, everything worked well and the service was friendliness and efficiency personified. The conference facilities are vast but a bit tired and graceless especially in comparison to... More 

Helpful?
Thank Nigel B
Nairobi, Kenya
Level Contributor
87 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 week ago

This certainly must be the best hotel in Kampala. They can organize airport transfer but at a fee and depending on the type of car you opt for. The food is great, rooms are clean and service is good. The hotel has a well equipped gym and spa where you can rebuild your energy levels after a hard day's work.... More 

Helpful?
Thank Jerim O
Dar es Salaam, Tanzania
Level Contributor
5 reviews
3 hotel reviews
Reviewed 2 weeks ago

The Hotel's location is perfect. I stayed in the second floor overlooking the Garden on the waterfall, my room was excellent, the room amenities were excellent, very clean rooms never seen! This Hotel is the Best in Africa. The food was fresh and tasty, room service delivered on time. everything was perfect, great staff, laundry delivered on time. Nothing to... More 

Helpful?
Thank gi7476
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Gi7476, What a delight it is to read your thorough and wonderful review!!, we are thrilled to hear that we exceed all of your expectations. Thank you for choosing to stay with us and for sharing. We also sincerely appreciate your recommendation to fellow travelers and promises to continue providing a superior service/product in Uganda as well as the... More 

Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

You can use the pool and the hotel gym for a nominal price. It is well worth it. Clean, tidy pool with food served at your deck chair. Inside is air conditioned so it's a bit of a nice reprieve from the heat.

Helpful?
Thank damiand10
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear damiand10, Thank you for taking the time to share your pool and Maisha Spa experience and for recommending it to other travelers. It's great to hear that you enjoyed the service and would recommended the same as good value for money and worth a visit”. If you're traveling to Uganda again soon or you temporary stay here, please don't... More 

Falls Church, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

I have stayed in many hotels across Africa and this is one of the nicest. The staff are exceptional, the room is comfortable, clean and large, and the breakfast (included) is superb. The hotel also has a pool gym and spa services. I would definitely stay here again!

Helpful?
Thank Kim A
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Kim A. We sincerely appreciate you taking the time to write such a wonderful review of our property and service and are glad to hear that you that you found us exceptional in all ways. Management will be sure to share your feedback with the entire team and promise to continue providing a truly unique Serena experience and service.... More 

Nairobi, Kenya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

From the main gate, Serena Kampala has an amazing landscape. The team is very warm, service is out of this world. The rooms have a facelift which makes the experience amazing, above all the food in delicious, awesome place to visit and stay

Helpful?
Thank andrew A
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Andrew A, Thank you very much for sharing this wonderful review. We are so happy to hear that you enjoyed your stay with us but most importantly that our staff left a lasting impression on you. Please do come again soon, we will be delighted to host you. Regards Anthony Chege. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
The Pearl of Africa
The Pearl of Africa
Cuisines: African, French, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Region: Uganda > Central Region > Kampala
Price Range: RM1,327 - RM2,243 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Kampala Serena Hotel staff and other travellers.
1 question
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Grand Rapids, Michigan

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Questions? Get answers from Kampala Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher would probably be quieter, but no major issues.”
 of 5 bubbles winchesterfamily2016, 22 Nov 2016 | Read review
“I would recommend upper floor rooms with garden views”
 of 5 bubbles jzero2016, 20 Nov 2016 | Read review
“Rooms on the east side are the best due to the view of the water falls and the tall trees on the garden, perfect.”
 of 5 bubbles gi7476, 13 Nov 2016 | Read review
“If you stay elsewhere you can come for day pool time. Worth it.”
 of 5 bubbles damiand10, 13 Nov 2016 | Read review
“Garden view is lovely”
 of 5 bubbles kima126, 11 Nov 2016 | Read review
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