We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kampala Serena Hotel

Save
Traveller (359)
Room & Suite (132)
Dining (50)
You may also like:
See all
Nearby
Overview
  • Excellent69%
  • Very good26%
  • Average2%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
You may also like:
See all
Nearby
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$256.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Kampala hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "24625763332448d2b4764ec525988f93", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":623934,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[64869276],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":6,"year":2018},"checkout":{"day":5,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":274,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"24625763332448d2b4764ec525988f93","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":340,"lowestMetaPrice":256,"additionalPartner":false,"highestMetaPriceDisplay":340,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":340,"lowestMetaPrice":256,"highestMetaPriceDisplay":340,"hotelName":"Kampala Serena Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjI0NjI1NzYzMzMyNDQ4ZDJiNDc2NGVjNTI1OTg4ZjkzIiwiQUlLIjoiMmY4NzJiMTg2ZGE2NDZhOTliY2QxNTU4YzA3MjIyNDAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/06/2018", "checkOut": "05/06/2018", "lowestPrice": "US$256", "hasDates": true, "hacComplete": false, "contentIdMappings": {"64869276":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (712)
There are newer reviews for Kampala Serena Hotel
See the most recent reviews
Filter reviews
670 results
Traveller rating
460
173
18
13
6
Traveller type
Time of year
LanguageEnglish
More languages
460
173
18
13
6
Show reviews that mention
All reviewslakes restaurantleading hotels of the worldthe pearlfive star hotelbeautiful hoteleast africamain gatebusiness tripbusiness centerbusy cityairport transferbreakfast buffet isbeautiful groundsmain restaurantan oasisthe food is greatroom service is
FilterEnglish
Updating list...
191 - 195 of 670 reviews
Reviewed 29 May 2016

This is a beautiful and meticulously maintained hotel. The staff is very friendly and professional. The grounds are extensive with an array of trees and flowers and water features. The restaurant food is very good, the Explorer has a beautiful outside dining alcove with fountains....More

Thank Steve M
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 21 June 2016

Dear Steve M, Thank you for taking the time to share such a thorough and amazing review of our property and service! We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in...More

Reviewed 28 May 2016

I have had the pleasure to travel on the continent of Africa, but never to Uganda. My first visit was perfect, made through the people at the Kampala Serena Hotel. The rooms are extremely nice and equipped. The amenities on the grounds are suburb and...More

Thank HuskerDoug
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 21 June 2016

Dear HuskerDoug, Thank you for taking the time to share this detailed experience about your stay with fellow travelers and we are very delighted to hear that we exceeded all of your expectations. Our dedicated staff take so much pride in catering to all our...More

Reviewed 28 May 2016 via mobile

Excellent serivice but overpriced and not impressiv. 40 minutes to enter the place so buffet was getting to the end stage. Lobster overcooked and dry. Musicians were hipping food in front of our nose. Lights went off while still having dessert. Disappointed......More

Thank Pablo T
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 21 June 2016

Dear Pablo T, Thank you for taking the time to share your candid feedback and I am very disappointed to hear that you found our service during that particular Friday to be below standard. Your experience is certainly not representative of the high quality standards...More

Reviewed 27 May 2016

A very busy place with tourists and business people from all over the world. The bar was comfortable and had a good vibe, Rooms were comfortable, if a little hot. Reception area was very nice with plenty of room, nice sofas for sitting and relaxing.

Thank Charlie S
Reviewed 19 May 2016

It was indeed a great well spent weekend i had at Serena Hotel Kampala, the Reception was great and the customer care was awesome and i would recommend any person to consider visiting Serena Hotel Kampala Uganda

Thank The Great Trekk... S
View more reviews
Most Booked Properties in Kampala
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$287 - US$484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$287 - US$484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (359)
Room & Suite (132)
Dining (50)
Pool & Beach (25)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Temi A
31 December 2016|
AnswerShow all 5 answers
Response from SerenaHotels | Property representative |
Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
0
Votes
Amy0202
22 December 2015|
AnswerShow all 5 answers
Response from Ajei2000 | Reviewed this property |
I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
0
Votes
Room Tips
"All rooms are good. The hotel is surrounded by trees and the place is very green with very clean air."
Read review
"All you need for a great hotel is available on this property."
Read review
"Upper floors, as in many hotels, give a better view and are removed from the (hardly noticeable) sounds of..."
Read review
"Ask for top floor"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing