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The Twin Towers Hotel

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636 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Kristianstad, Sweden
Reviewed 8 August 2016 via mobile

The hotell is 4stars but the service of some staffs was so poor&unpolite. Some staffs talked badly about another customers in front of you. The way they threat me was so badly, rough and unprofessional. The rooms smell badly because of smoking. Very poor sevice mind!

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Helpful?
Thank JATAK2015
Allan C, Manager at The Twin Towers Hotel, responded to this review

Dear 'JATAK2015', It is truly disappointing to hear of the negative experience to which you endured. It is certainly not of the standard, we strive to reach and sustain in our services. Please be rest assured your feedback has being duly noted, and addressed amongst our executive committee along with a thorough investigation into the shortfalls. To which end action...

Los Angeles, California
Reviewed 1 August 2016

This is not a review about the staff as they have treated my brother and I with utmost kindness. We stayed here for 5 days. Entering the hotel I was overwhelmed but the size of the lobby but then it made sense. There are buses and buses of Chinese tourists coming in and out every day. The amount of tourists...

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Helpful?
Thank Franceska249
Allan C, Manager at The Twin Towers Hotel, responded to this review

Dear ‘Franceska249’, Thank you for taking your valuable time to write us the feedback about our hotel. We are glad to hear that you have recognized our service staffs work of excellence. We regret to hear that you had to deal with such issues in our hotel. However we are striving to do our best for the comfort and enjoyment...

Reviewed 26 July 2016 via mobile

We found the hotel staff unhelpful. The room wasn't very clean and dated decor. The staff are very pushy. The room service was disgusting. The tuk tuk driver outside the hotel is a scam artist and the hotel are obviously aware and did nothing when we told them.

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Helpful?
1Thank Rachx3
Allan C, Manager at The Twin Towers Hotel, responded to this review

Dear ‘Rachx3’, Allow us to extend our sincere apologies for the discrepancies you experienced during your stay. We strive to always deliver the highest level of services but we recognize that in this instance we did not succeed in making your stay flawless. Your feedback is vital in our strive to continuously improve the guest experience here at The Twin...

Surabaya
Reviewed 26 July 2016

On my tour in Bangkok, we move to this hotel, after disappointed stay at the other hotel. And I can say that this is way BETTER. They have large lobby, good restaurant, spacious room. I can tell that this is an old hotel from the furniture in the room. But it was ok, it is still good enough. The breakfast...

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Helpful?
Thank Indrahandoyo
Singapore
Reviewed 11 June 2016

TERRIBLE HOTEL. Terrible, unprofessional and unhelpful. I had encountered many problems as a none Thai speaking regular guest. The incident happened right in front the hotel. I receieved no helped from a single PR or Staffs. By the way I am Seventy-three year old man.

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1Thank buzyguy
Reviewed 10 June 2016

The very first time i went to Bangkok, i checked into another hotel. Bad experience.. then i found this Twin Tower and checked in. Then i got addicted to this hotel... Everything is near perfect for me and my husband. Location is good, getting around have never been an issue, food, shopping, transport, convenience just within the hotel. Service is...

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Helpful?
Thank Josephine R
Allan C, Manager at The Twin Towers Hotel, responded to this review

Dear ‘Josephine R’, We would like to take this opportunity to thank you for your beautiful comments on the trip advisor review regarding your recent visit at The Twin Towers. We are extremely delighted to see that you enjoyed and happy with our facilities and services. It is most rewarding to learn that all elements are appreciated by our guests....

Dallas, Texas
Reviewed 9 June 2016

The lobby had a very sickly sweet smell, and the hotel taxi service is very overpriced. While the room was ok, the actual location of the spot was also strange. Very full of Chinese tourists traveling in large groups, so the lobby was also crowded. I would recommend staying IN siam square, We visited a spa in our stay, Baan...

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Helpful?
1Thank libbydchristian
Allan C, Manager at The Twin Towers Hotel, responded to this review

Dear ‘libbydchristian’, Thank you for sharing your experience with us. We regret to hear that you had to deal with such issues in our hotel. Your comments are extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your feedback and will definitely look into the issues that you have raised. We hope...

Alor Setar, Malaysia
Reviewed 2 June 2016 via mobile

Bath tub was absolutely dirty because of old. That dirt ald cannot wash. And red color dirt stick on bath tub there seem like girl period....... and cover of bedsheet not really fold in well... the mattress was keep come out... arghh.... But beside that,their service are absolutely great. Their lobby are looking good and grand. All the staff are...

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Helpful?
Thank Jess L
Allan C, Manager at The Twin Towers Hotel, responded to this review

Dear ‘Jess L’, Thank you for sharing your review on your recent stay with us. We apologize for the lapse in cleanliness in the bathroom as well as the tidiness folding of the bed sheet. We have shared your comment with our Housekeeping team and they will be even more vigilant to ensure the cleanliness of the entire room. Again,...

New York City, New York
Reviewed 18 May 2016

We chose The Twin Towers on a whim as it was suggested to us by a local (or someone who probably got a pay out, as many suggestions in Thailand are payouts to who ever suggested the spot) The name was a bit odd being from New York City, but we went with it and it was fun. The Twin...

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Helpful?
Thank KyleStyleTravel
Allan C, Manager at The Twin Towers Hotel, responded to this review

Dear ‘KyleStyleTravel’, Thank you very much for posting such a wonderful review about your recent stay at The Twin Towers Hotel Bangkok. We are delighted to hear that you had a wonderful experience at our hotel. We have shared your comments with our team and they are delighted to know about your excellent feedback on service. We look forward to...

Bristol, United Kingdom
Reviewed 5 April 2016

I stayed there for 4 nights when I had a summer trip to Thailand. The hotel, especially the lobby was brilliant. The room was clean. I had to send a compliment to receptionists here for helping me. I intended to stay from 28/7-31/7 but I booked 28/8-31/8 by mistake but I didn't notice until I came to the hotel and...

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Helpful?
Thank huongleuwe
Allan C, Manager at The Twin Towers Hotel, responded to this review

Dear ‘huongleuwe’, Thank you very much for posting such a wonderful review about your recent stay at The Twin Towers Hotel Bangkok. We are delighted to hear that you had a wonderful experience at our hotel. We have shared your comments with our team and they are delighted to know about your excellent feedback on service. We look forward to...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Twin Towers Hotel

Address: 88 Rong Muang | Patumwan, Bangkok 10330, Thailand
Region: Thailand > Bangkok
Price Range: RM209 - RM352 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Twin Towers Hotel 3*
Number of rooms: 660
Reservation Options:
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Also Known As:
The Twin Hotel
Twin Hotel Bangkok
Twin Towers Hotel Bangkok
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Questions & Answers

Here's what travellers have asked, with answers from The Twin Towers Hotel staff and other travellers.
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Questions? Get answers from The Twin Towers Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stay at 12th floor which is very spacious room”
 of 5 bubbles Indrahandoyo, 25 Jul 2016 | Read review
“Higher up rooms are away from the pool and I would assume have less noise. We never had a problem either way.”
 of 5 bubbles KyleStyleTravel, 17 May 2016 | Read review
“Probably, the higher the better”
 of 5 bubbles Gingeriana, 28 Jan 2016 | Read review
“rooms away from the elevators are best. Pool view is quieter”
 of 5 bubbles 41matthewk, 22 Mar 2015 | Read review
“Dont pick a room close to the elevator, alot of people dont care about the sound of their voices.”
 of 5 bubbles AmirB173, 17 Mar 2015 | Read review
5 of 5