A smart hotel right in the heart of downtown Bangkok's lively Sukhumvit area. Located in the famous Sukhumvit Soi 11, Holiday Inn Express Bangkok Sukhumvit 11 is surrounded by endless options for shopping, eating (halal-friendly options) and nightlife. Just a 5-minute walk to Nana BTS Skytrain Station, the hotel is a short distance from trendy shopping malls like Terminal 21, Emporium, Emquartier and Central Embassy. Offering speedy access to other major landmarks and attractions such as Bamrungrad Hospital, Indra Market, Erawan Shrine, Khaosan Road and Chatuchak Weekend Market via public transportation. Featuring 160 modern design guest room, Holiday Inn Express Bangkok Sukhumvit 11 is the smart choice for savvy travellers who are looking for the best location combined with the best value, offering an affordable and hassle-free stay in Bangkok. Start the day right with our free Express Start Breakfast or Grab & Go option and stay connected with our free Wi-Fi throughout the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
727 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Value for money … safe and clean and good courteous staff… good location and easy access … travelling solo or with family.. location is awesome and you can shop around … walk around … lots to do in the hotel vicinity and they also serve decent breakfast 👍
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Date of stay: October 2022Trip type: Travelled solo
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Response from SK Eve, เจ้าของธุรกิจ at Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
Responded 17 Aug 2023
Dear Raa1996, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you veryt much for your kind comment on Value for money … safe and clean and good courteous staff… good location and easy access … travelling solo or with family.. location is awesome and you can shop around. Again thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Nutchaiyut.wanjindamanee@ihg.com Sincerely, Nutchaiyut Wanjindamanee Mr. +66830580556 nutchaiyut.wanjindamanee@ihg.com
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Love from Sukhumvit, Holiday Inn Express Sukhumvit 11
I was glad I made the decision to welcome 2020 in Bangkok and stay in this hotel. It certainly bodes well for the rest of 2020, I think. I spent 4 nights here and loved every part of it. My room on the 6th floor was huge and cozy. There were plenty of electrical outlets in the room so charging your various gadgets is not an issue. The room internet was fast— I had no issues using social media and assessing files. In the evening and at night, the lights in the room cast a lovely glow in the whole room. The shower room/toilet was huge. Hot water for shower came out quickly. At the lobby was a 24-hour Coffee Club and I enjoyed many afternoon snacks and coffee there. The Sukhumvit neighbourhood was busy at all times, but safe and friendly. My favourite laundry (operated by a kind Thai lady) was just around the corner. It’s thus possible to be a long-stay ‘resident’ here without having to break the bank on laundry. The lobby is small but cozy and I spent hours reading there, oblivious to the passage of time and, the new year celebrations in the neighbourhood. This is one of the few properties I will stay whenever I come to Bangkok. Kudos to all staff in Holiday Inn Express Sukhumvit 11.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tpiti, ผู้จัดการฝ่ายต้อนรับลูกค้า at Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
Responded 3 Jan 2020
Dear BrendonC186, Thank you very much for your time sharing your feedback online. We are pleased to hear that you had a pleasant stay during your stay with us. We are delighted to know that you have had a great moment at our property. All your comment shall be note and we shall share your comment to our team to encourage our team in order to continuously improve the service. We are looking forward to welcoming you back in future occasion. Best regards, Piti Tiraronkornkul (Mr) Express Asssitant Manager
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Stayed from Dec 27 to Jan 1, using my IHG points. Hotel looks new, and so is the room. Front desk staff helpful and friendly. Complimentary breakfast is just so so. Complimentary shuttle to BTS Nana Station is unreliable, if you depend on it to get back to the hotel. It may not show up unless you phone to call it in or book it in advance. It only runs till 4:30pm daily, not helpful if you shop past 4:30. Walking from Nana to the hotel is a pain because the sidewalks are narrow and full of broken and uneven paving stones. Sprained ankles are very likely. Street is narrow and always full of traffic, very dangerous and scary walking among the taxis, bikes and TUK TUK. Housekeeping is terrible. One day, we were given a bath towel which looks like a rag, edges are torn and color is greyish yellow.. Another day, they forgot to refill the toilet paper. We didn't find out till we needed it, late in the evening. Phoned Housekeeping who said will come ASAP. After 15 minutes of no show, phoned front desk who promised will tell housekeeping to come right away and they showed up in less than 5 minutes, brought 2 new rolls of toilet paper and a box of tissue paper which we did not ask for or need. If you want to stay in a Holiday Inn, I recommend the one at National Stadium Station. Much better breakfast, BTS station right at the door and quieter neighbouhood.
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Date of stay: December 2019
Value
Service
Sleep Quality
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Response from Juthamassakulpisut, General Manager at Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
Responded 3 Jan 2020
Dear E4961GCjoek, Thank you for your time reviewing us online. We are sorry to hear about your experience on the housekeeping service. Please rest and assure that we have communicate to Director of department concerns to rectify the area that we shortfall and ensure this will not happen again in the future. Best regards, Juthamas S General Manager
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I was allocated a room on a high level. On the 2nd day when returning in the afternoon I noticed a strong smell of mould in the room. The windows are fixed and no chance of fresh air entering unless the cleaner leaves the door open when doing her duties- which I highly recommend.
Ive stayed at Citadines 2 minutes up the street. In comparison.... citadines is 20% more expensive but rooms are bigger and have small kitchen. 2 windows in the mini apartment can be opened. I assume this is why theres no mould smell issue at that hotel. They also have a pool.
To sum up... holiday inn is an ok budget option that is cheaper than hotels close by. Breakfast here is far superior to citadines. But overall citadines is where I would return to be honest
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Date of stay: January 2020
Value
Cleanliness
Service
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Response from Juthamassakulpisut, ผู้จัดการ at Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
Responded 29 Jan 2020
Dear abooking, Thank you for your time reviewing us online. We do sorry to hear about your experience regards the smell in the room. We has shared your feedback with Director of Housekeeping and Engineer team to check and fix the problem. Best regards, Juthamas S General Manager
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First stay in an ASQ Hotel and not impressed, nobody wants anything to do with you, they charge about double what I would pay on my own, this hotels rules are very strict, must stay in room for almost the entire stay, food is terrible and cold every meal, rooms cleaned rarely, only one english movie channel, in room cooler not cold and hotel would not fix. Will never stay at this location again, best you phone different ASQ hotels and ask what they offer. I think different rules in different hotels, you should ask a lot of questions before choosing hotel to stay. Staff wear hazmat suits.
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Date of stay: October 2020
Value
Location
Service
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Response from SK Eve, ผู้จัดการทั่วไป at Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
Responded 30 Oct 2020
Dear Thor2010, Thank you very much for your comment online. Please do accept my sincere apology on the temperature of the food and entertainment program offered. We have share your comment with F&B team concern to improve as this aspect. In additions, please allow me to explain on the rules and regulation. Our hotel has been selected by the Ministry of the Public Health to be an Alternative State Quarantine hotel, as a results rules and regulations are set from the Ministry guideline. For your own safety, other guest who stay in the same properties safety and colleagues who work in the hotel safety therefore we need to follow the procedure strictly and assist guest in the situation that we possibly can. Staff who work front lines are required to wear proper PPE suite to protect themselves which they are well trained by partner hospital. Best regards, Juthamas S General Manager
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Tired and worn out with facilities and services way below IHG standards even for a Holiday Inn Express and hence way below expectations. Considering that for a few Dollars more more can stay in a proper hotel instead of a youth hostel atmosphere one should consider that option. My room looked dated and with stained sofa chair covers hardly acceptable under any circumstances. The TV apart from dangling wires offers over 30 channels but at least 10 show no programme and from the few remaining only few are in English language. The working desk corner is in total darkness after sunset leaving few options during the very expensive PCR test do not leave your room days one and five. What makes matters worth is the totally beyond any standards so called food dumped in front of your door during lock down. No choice offered and stone cold simply inedible. A Ripp Off in every aspect and with 3 costly PCR costly PCR tests over 7 days its no wonder that tourists stay away. Generally speaking your staff is not very courteous and friendly including in the Coffeeshop where a rather mediocre breakfast is being ‘served’ ..............All in all very disappointing until I moved to a hotel where I feel welcome Thai Style!
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Date of stay: February 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
Responded 13 Mar 2022
Hi Chrisinder, Thank you for taking the time to leave us your feedback. We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry you found our rooms less pleasing, our upkeep lacking and the level of service below par. We aim to offer everything you need and ensure that the issues highlighted be addressed to relevant departments. I've shared your comments with our hotel management to identify the areas that require improvement. Please stay with us again soon so that we can demonstrate our commitment to your satisfaction and comfort. We look forward to having the opportunity to restore your confidence in our hotel. Kind Regards, Alice P Case Manager IHGService
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It is so obivious, that the only reason they open as ASQ hotel is profit ! Everything is so load end to maximize the prodit. Cold food in very small portions (they tried to fix it by oversize the portions, but only becuase i complained several times) Same meny morning, lunch and dinner ! Cheap plastic cover the carpet, i can`t see any reason, as the bed an sofa was upholstery, so !!! Bedsheets old and with holes. Water supplied was in 1½ L. bottles, cheapes brand they could find, so we could not get cold water, as they could not be in the small fridge. Out-time on rooftop, that was not suitable for people to stay at all, again, everything for profit ! They could not even manage their own rules, one hour a day, and on the staff`s forms it say 45 minutes etc. WiFi should be good enough for stream TV, and it was not, i got a wired connection, because i demanded it. The 10000 we pay more there than on the cheapests ASQ options, is waste of money !!! I staied in a room, no fire escape, windows could not be opened !!
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Date of stay: November 2020
Value
Rooms
Service
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We had a great time at Holiday Inn Express Sukhumvit. Hotel staff were really helpful and friendly. Plenty of good food options with vegetarian dishes. Because of our travel origin, we were unable to utilize any of the outdoor amenities even after taking three Covid tests (which were all negative) in the duration of our stay which is understandably cautious and was communicated prior to our check in. The WiFi was good (zoom+streaming) and we requested a microwave which they happily provided.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Piti Tiraronkornkul, Owner at Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
Responded 5 May 2021
Dear wvndi, Thank you very much for your kind feedback on your recent stay during your quarantine ASQ with us. We are pleased to hear that you satisfied with service provided by our team and safety of the hotel. I shall share your feedback with our team. Stay safe & best regards, Piti Tiraronkornkul Express Assistant Manager
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We enjoyed a lovely few days at the Holiday Inn Express Bangkok Sukhumvit 11. We booked the hotel for Our grown up children who flew into BKK via the Test & Go scheme, & we met them there (we live in Samui). The hotel was very organised & the staff were very pleasant & helpful. The kids flight arrived in at 1315, they were tested & transported to their hotel rooms where they quarantined until their results came back negative at 8pm. We checked in separately & it was seamless. Our room was on the 8th floor. It was a standard double, which was very clean & had everything we needed. The bed was extremely comfortable & there was a choice of pillows. Our children had their quarantine food delivered to their bedrooms, including breakfast the next morning. We ate breakfast in the restaurant - so much choice. Really good experience & the staff were lovely & friendly. I would highly recommend this hotel. It was well priced, comfortable & near bars & restaurants. A solid 10/10
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Date of stay: April 2022Trip type: Travelled with family
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The rooms are showing signs of wear and tear. Not only that, but the air conditioning broke down every so often (3 times in 6 days) for hours at a time. A matter of luck as to whether you are in at the time. Broken/missing items in my room were replaced when I asked about them, so staff did their best.
Buffet breakfast was replaced by one meal and one drink at Coffee Club downstairs. The meal options were very limited. Some of the standard breakfast items that the café sells, such as baked beans and hash browns, were not available for hotel guests. (Unless you want to buy them separately, of course.)
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SK Eve, ผู้จัดการทั่วไป at Holiday Inn Express Bangkok Sukhumvit 11, an IHG hotel
Responded 10 Jul 2022
Dear CraiglsAway, Thank you for your time reviewing us online. We do sorry to hear about your experience regards the room, air conditioning and breakfast. We has shared your feedback with Director of Housekeeping and Engineer team to check and fix the problem and please rest and assure that our team are continuously improving breakfast product and our buffet breakfast will re-opening on mid of July. We hope that you will give us the opportunity to serve you again in the future Best regards, Nutchaiyut Wanjindamanee Operation Manager
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