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Holiday Inn Chiang Mai

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Holiday Inn Chiang Mai
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1,579 Reviews from our TripAdvisor Community

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Showing 969: English reviews
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Reviewed 2 days ago NEWvia mobile

We booked this hotel after reading various reviews and value for money this hotel came out on top. I agree with previous reviews that the hotel is slightly dated however it still has all the necessary amenities in good working order. The service provided by the staff is excellent which makes it worthwhile. It is situated a little outside the...

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Helpful?
Thank mohsin m
Acworth, Georgia
Reviewed 2 weeks ago via mobile

I stayed here twice because I had points to use. It's a little ways outside Old Town Chiangmai and tuktuks were about 200bat to get in to the market area. It was fine for our one night stays but if you're wanting to see a lot of the city, stay a little closer or taxi/tuktuks will add up. The breakfast...

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Helpful?
Thank Sean L
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Sean L, Thank you for taking the time to review your recent stay with us and we appreciate your loyalty as an Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope to be...

Los Angeles, California
Reviewed 2 weeks ago

Clean room, very helpful staff, concierge, front office manager , house keeping and staff.. We stayed for 4 days, there were two concierge lady staff assigned to the station Both speak good English, and very helpful answering all questions, at not trying to "sell " any packages etc. Both day and night shift managers were eager to accommodate us when...

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Helpful?
Thank EuropePicky
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear EuropePicky, Thank you for taking the time to tell us about your experience at Holiday Inn CHIANGMAI. We are delighted to hear your wonderful comments about our hotel and it is a real pleasure to know that our level of service met your expectations. We also appreciate your suggestions on the areas that we could improve in order to...

Hong Kong, China
Reviewed 2 weeks ago via mobile

We stayed for 3 nights in April 2017; a family of four with 2 little kids. The Good: - Staff: courteous and helpful - a gentleman at the concierge assisted us in marking key tourist spots in the old city area. - Buffet Breakfast: Decent spread with Asian and western options and you can choose to eat on a terrace...

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Helpful?
3Thank Aamir A
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Aamir A, Thank you for your candid review. It was indeed a pleasure serving you and we are delighted to know you found our room clean, staff helpful and location decent. However, please accept our sincere apologies that your room accommodation fell below your expectations. Rest assured that this issue will be looked into and your feedback is very...

worksop
Reviewed 2 weeks ago via mobile

We booked the Holiday inn through our travel agent based on price, the location is a little on the outskirts of the city and you need transportation to get to most attractions, Holiday Inn do supply courtesy transport which you need to book in advance, a great service. On check in there was an issue with our booking which took...

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Helpful?
1Thank chrisperegrine
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear chrisperegrine, Thank you for taking the time to tell us about your experience at Holiday Inn Chiangmai. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn, and we hope that you will give...

Reviewed 2 weeks ago

Rooms ate very spacious, Love the elevator in this hotel, Very good breakfast spread and the staff here are extremely friendly specially Chuti Khan, she was very helpful. The locations is good and offers free shuttle service to many attractions in the vicinity

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Helpful?
Thank Sajid S
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Sajid S, Thank you for choosing to stay with us at Holiday Inn Chiangmai and taking time to share your valuable comment with us. We are thrilled that we were able to exceed your expectations and we will be sharing your compliments with the the entire team as this is certainly an encouragement for them to keep up the...

Norwich, United Kingdom
Reviewed 3 weeks ago

This is large hotel which was very busy with groups at the time of my visit. My top floor room was large and gave a great view over the town and beyond. However, the property is in desperate need of refurbishment; my room was shabby and the bathroom showed signs of significant wear and tear. The staff were very pleasant...

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Helpful?
Thank Lancastrian777
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Lancastrian777, Thank you very much for your candid review. We truly value your feedback and we are happy to know that your overall stay with us was a good experience. I greatly appreciate your comments on the condition of the bathroom. This is certainly not the high standard of service we are aiming to provide to all our guests...

Gold Coast, Australia
Reviewed 3 weeks ago

My wife and I attended the Portugese Tapas and wine party in the lobby bar at the Holiday Inn recently. One expects good functions at international five star hotels but this night exceeded our expectations. The selection of foods was delicious and the five wines on offer were all first class. There was a delightful trio supplying background music and...

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Helpful?
Thank sirjeff9726
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear sirjeff9726, Thank you for choosing our hotel and for taking the time to share your valuable review. We are glad to learn that we provided a positive experience during your stay and you enjoyed our wine and tapas night and time at the lobby bar. We hope to have another opportunity to provide a memorable experience and exceptional service...

Bangkok, Thailand
Reviewed 3 weeks ago

We used to join a marriage celebration more than 10 years ago, when the hotel belonged to the Sheraton group. Since then not very much has changed, and yes, the whole facility may be a bit dated. So what? The rooms are very(!) spacious, incl. offering various amenities as a courtesy of the hotel. The AC was one of the...

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Helpful?
Thank Frederick M
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Frederick M, Thank you very much for your candid review, your recommendation and your loyalty to Holiday Inn brand. We are delighted to note that you had a pleasant experience on that your stay with us and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for...

Bell
Reviewed 3 weeks ago via mobile

Where can I start first room I got was supper old most light outlets busted bathrooms full mold musty old furniture like from al old murder mister hallways carpets dirty and falling apart after changing to second room there was water leaking from the ceiling directly to the toilet so last day had to try to use lobby bathrooms which...

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1Thank Horacio R
Stella J, General Manager at Holiday Inn Chiang Mai, responded to this review

Dear Horacio R, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chiangmai. I would like to start by apologizing to you for the inconveniences you faced during your stay, as that is not up to our normal standards. We strive to make each stay as pleasant and comfortable...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Chiangmai is ideally located on the banks of the Mae Ping River with easy access to business & shopping districts. It is the only riverside international hotel brand on the Northern bank of Chiangmai with 526 rooms & 25-storeys offering expansive riverside views from both guest & functional rooms. The hotel is only minutes away from the famous temples & the renowned night bazaar. Complimentary Shuttle Services to Night Bazaar, Walking Street, Nimman Road also provided free of charge.Guest Rooms are the largest in Chiangmai & have been designed with every comfort in mind. Every room has beautiful views over the idyllic Mae Ping River & towards Doi Suthep, the sacred mountain or Chiangmai city views. At Holiday Inn®, we guarantee your comfort with a double size for twin bed & pillow menu.Executive Lounge is the latest benefit for guests who stay on the Executive floor with multiple benefits such all day drinks, Happy Hours, free laundry, free Wi-Fi and Express check-in/check-out.China Palace is the most famous Chinese Restaurant in town with superb Dim Sum menu & Shabu Shabu buffet.River Terrace is an all day dining restaurant with daily theme night dinners & an outdoor space.Just a few minutes from the hotel you can explore Chiangmai Night Bazaar, Wiang Kum Kam Historical site, Chiangmai International Airport & shopping malls. Chiang Mai has many places to visit & many activities to do such as Doi Suthep, Chiangmai Zoo & Aquarium, golf or adventurous activities such as jungle flight. ... more   less 

Additional Information about Holiday Inn Chiang Mai

Address: 318/1 Chiangmai-Lamphun Road | Watket Subdistrict, Chiang Mai 50000, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: RM172 - RM348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Chiang Mai 4*
Number of rooms: 526
Reservation Options:
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Also Known As:
Holiday Inn Chiang Mai Hotel Chiang Mai
Chiang Mai Holiday Inn
Sheraton Chiang Mai
Hotel Style:
#36 Luxury Hotel in Chiang Mai
#39 Family Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Chiang Mai staff and other travellers.
21 questions
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Questions? Get answers from Holiday Inn Chiang Mai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms have great views.”
Lancastrian777, 3 Apr 2017 | Read review
“Just ask at desk for your preferences”
  • Four widows to choose from .
Williamfarries, 6 Mar 2017 | Read review
“We had excellent views from room 1001 on the 10th floor”
  • View from poolarea
linclark76, 25 Feb 2017 | Read review
“Executive Level offers access to Lounge”
lanhamumc, 15 Feb 2017 | Read review
“Corner suites are large and great view on the river side.”
somboonh2013, 14 Feb 2017 | Read review
5 of 5