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Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
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1,784 Reviews from our TripAdvisor Community

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Showing 1,435: English reviews
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed yesterday NEW

I recently spent 3 weeks in Northern Thailand on a motorcycle and used the Shangri La as a hub when in Chiang Mai. The whole team was very helpful but especially the GM Franz who enjoys motorcycles and was kind enough to go beyond the call of duty and suggest routes and places to stay in the region. A lot... More 

Helpful?
Thank Oral D
Singapore
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 days ago NEW via mobile

I visited Chiang mai during the Lantern Festival 2015. Somehow I came to Shangri la is at the best location and I think I made the best decision of the trip so select this hotel. Never ever in my life I experienced such a service. Moreover staff went out of way to make our stay comfortable, specially for my infant.... More 

Helpful?
2 Thank Sandyfriends
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Sandyfriends, Thank you very much for this wonderful 5 stars review full of WOWS on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you and family... More 

Honolulu, Hawaii
Level Contributor
157 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 days ago NEW

is an older hotel so please no xpect the latest updates etc. very attentive staff and cordial huge lobby extending out as this was built bfore prices of land escalated here in CNX good location ,walking distance to some food places and near night mmarket which is not wat it used to be

Helpful?
Thank Bern C
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Bern C, Thank you very much for this wonderful 5 stars review. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely, Franz More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

The bad - the rooms and grounds were dated and there was a mustiness to the room that could be smelled throughout the hallways and parts of the lobby (maybe the carpeting needs a thorough cleaning?). I think the hotel staff could do without the cheesy outfits/colors, especially if they want to be considered a 5 star resort. Ah, and... More 

Helpful?
Thank shaggy222
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear shaggy222, Greetings from Shangri-La Hotel, Chiang Mai. I'm glad that you found the room comfortable, clean and spacious. At the outset, I would like to take this opportunity to thank you for your recent constructive review of our hotel and please accept my sincere apologies that our concierge service was not satisfactory. shaggy222, please rest assured that I am... More 

Sydney, Australia
Level Contributor
143 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 1 week ago

This is a lovely resort with well-kept grounds and a large pool. The suite we had was spacious although getting a little dated in appearance and furniture. The staff was very friendly and accommodating but the thing that was not so pleasing was the somewhat- miserable offering in the Executive lounge. If you are a drinker, then you will be... More 

Helpful?
1 Thank amberlower
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear amberlower, Thank you sharing your experience during your recent stay with us. I'm glad that you found the suite comfortable, clean and spacious. We are also pleased to read that you liked our amazing pool set amidst lush tropical gardens and that you could benefit from the extensive array of our beautiful hotel. I look forward to welcoming you... More 

Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Staff are supered, from door man ,concierge to guys from the executive lounge all are very motivated, friendly and helpful. Gave good advise on where to go, shop and eat. Perhaps if the kids club could revamp a bit, it would definitely attracts more young ones & families.

Helpful?
1 Thank Luidaddy
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Luidaddy, Thank you for taking the time to share a review with us on TripAdvisor and thank you for your great compliment to our employees and service we provided. At the same time, your comment on kid club has been noted with special attention. You may be rest assured that this feedback has since been shared with the concerned... More 

Chicago, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

Great service and just beautifully appointed hotel. Horizon Lounge is worth the extra charge. Fabulous happy hour and great staff, especially the manager, George. Definitely stay here again! On arrival agent took us to lounge and then to our room personally. Hotel very secure although area and all of Chiang Mai is very safe Enjoyed Saturday and Sunday markets and... More 

Helpful?
Thank bbetten
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear bbetten, First of all thank you a lot for being our guest and taking some time to write such a lovely feedback! We really appreciate it and find it very helpful and motivating to receive such a review which confirms us that our guests are happy. It is very nice to hear that we could fully complete your expectations.... More 

Kuala Lumpur, Malaysia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago via mobile

The minute I walked in into the hotel and till the last day of my stay (5D/4N)I was very impressed with Shangri-la's friendly hospitality.Every staff was more than happy to assist me with my queries. Breakfast buffet was great with wide choice.Never tried lunch n dinner. It is very nearby to the night market where you are able to purchase... More 

Helpful?
1 Thank 384johnson
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear 384johnson, I am pleased to read that you had a wonderful stay with us during your recent visit. I am pleased to read that your stay was flawless from start to finish, and that you were very impressed with the level of personal service received. We hope that we will have the opportunity to welcome you back soon. Yours... More 

Montreal, Quebec
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Staff at the club lounge was excellent. Special thanks to Bow and Goerge who took care of all our needs. Hotel was very well equipe and clean. Food and drinks at the club lounge was above what we were expecting.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank patrice496
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear patrice496, It’s a pleasure to read your kind review and thank you for staying with us. I am happy that our Horizon Club accommodations accorded with exclusive privileges, breakfast and cocktail hours, dedicated club team and more, made your stay memorable. My team joins me in thanking you for your generous recommendations and I look forward to welcoming you... More 

Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

This hotel is the epitome of luxury. You don't need to lift a finger if you don't want to. Staff welcoming, food excellent, surroundings bliss. The pool area is definitely worthy of a sausage-leg-facebook-piccy especially with a cocktail in hand. Pretty much right in the center of the city, or if you are lazy like me, hail down a tuk-tuk... More 

Helpful?
2 Thank xavierwright
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear xavierwright, Thank you very much for sharing your experience at the Shangri-La Hotel, Chiang Mai. On behalf of the entire team, I would like to thank you for your great compliment to our service. We are also pleased to read that you liked our food, pool and that you could benefit from the extensive array of our beautiful hotel.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 

Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: RM764 - RM1,500 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Shangri-La Hotels and Resorts, Cancelon, Travelocity, Expedia, HotelsforEveryone, Booking.com, Priceline and Jetsetter so you can book your Shangri-La Hotel, Chiang Mai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#11 Luxury Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Chiang Mai staff and other travellers.
17 questions
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Aberdeen, United Kingdom
10 months ago
Melbourne
Kuala Lumpur, Malaysia
3 months ago

See all questions (17)

Questions? Get answers from Shangri-La Hotel, Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can't really go wrong.”
 of 5 bubbles xavierwright, 22 Nov 2016 | Read review
“Would go for the club room next time on the higher floor.But saying that the Deluxe room was very big bathroom was large.”
 of 5 bubbles 459annemariew, 21 Nov 2016 | Read review
“Horizon Club worth the exra”
 of 5 bubbles Photo-Pete, 20 Nov 2016 | Read review
“Mountain view side is good also quiet, higher floor has better view”
 of 5 bubbles Tp0n, 16 Nov 2016 | Read review
“Higher floors would be best, but all rooms seem to have interesting views.”
 of 5 bubbles ronhD707LQ, 14 Nov 2016 | Read review
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