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Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
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1,901 Reviews from our TripAdvisor Community

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Showing 1,525: English reviews
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Beijing, China
Reviewed 2 days ago NEW

Shangri-La Hotel has always been our first choice of our family trips and never has been disappointed. That's why we chose Shangri-La Hotel Chiang Mai. As always, the service from Shangri-La made our family trip nice, comfortable and memorable.

Review collected in partnership with shangri-la.com
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Helpful?
Thank wanghui7418
Kuala Lumpur
Reviewed 4 days ago NEW

Took the club floor upgrade..totally worth it. Excellent service by the staff, room always in tip top condition & restocked. Food was plenty and delicious... Had a really good time. Thank you Shangri-La Chiang Mai. Will stay there again..for sure!!

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Helpful?
Thank KmlMf
Leatherhead, United Kingdom
Reviewed 4 days ago NEWvia mobile

We were recommended this hotel by our travel agent and we were not disappointed. Very well kept and run, lovely breakfasts too, a very, very full selection. The room was bright, clean and spacious, great ensuite, a fridge and safe, all included. We didn't eat here other than breakfast but the food sounded good when we spoke to other guests....

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Helpful?
Thank james c
Chiang Mai, Thailand
Reviewed 4 days ago NEW

What beautiful staff and friendly. One of the great Hotels in Chiangmai. I spent a week and it passed so quick. Walking distance to the night market and much more. The rooms are spacious and the bed is comfortable.

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Helpful?
Thank Palistingirl
London
Reviewed 5 days ago NEWvia mobile

Shangri la hotels never disappoint. This didn't either. The hotel is excellent in some respects and very good, if not top end in others. Package including a Premier Suite, Club access and return airport transfers with breakfast at Kad Cafè or the lounge and even a massage was perfect. Pricey for Chiang Mai but with a beautiful and large suite...

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Helpful?
Thank iTravel-A2Z
Madrid, Spain
Reviewed 6 days ago NEW

I attended 2 days of a conference, only spent one night, so did not enjoy the full facilities. The room was spacious enough and with plenty of extras you would expect at this level of hotel (robe, slippers etc. etc.). The buffet breakfast was tremendous, lunch by comparison was a bit disappointing, although still good. Huge functions rooms with excellent...

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Helpful?
Thank bladkin
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear bladkin, Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. I am glad to learn that you found your room comfortable and spacious, and that you enjoyed the amenities placed in your room. We hope to see you soon back again to our beautiful urban resort for some leisure...

Hong Kong
Reviewed 6 days ago NEW

I found the hotel to be a bit dated, especially the rooms. The service was a bit slow and there was a clear language barrier if you needed anything out of the ordinary. I also found the breakfast quality to be average. I think this would be a suitable hotel for large conferences but not so much for family or...

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Helpful?
Thank SLH6666
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear SLH6666, Thank you for your review following your recent stay at Shangri-La Hotel, Chiang Mai. We are disappointed to learn that we have not been able to meet your expectations, and that the level of service you experienced was not up to standard. Please kindly accept my sincerest apologies for these shortfalls and rest assured that we will address...

Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

Spent a week here for a work conference. Impressive hotel. Good rooms and good conference facility. Walking distance to night market and local shops. Friendly and helpful staff. Breakfast is great too.

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Helpful?
Thank MikeYong1A
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear MikeYong1A, Thank you for posting your review following your recent stay at Shangri-La Hotel, Chiang Mai and for sharing such great comments. I am delighted to learn that you were overall impressed by the heart-warming hospitality displayed by our colleagues, along with the conference facilities. Hopefully, you will return back again to our beautiful urban resort for a holiday...

Singapore, Singapore
Reviewed 1 week ago

Good base for a first-timer with young kid. Was deciding between this property and Siripanna which has rice-farming activities for kids. Chose this due to better location. Perfect start with driver waiting at airport and comfy ride with towels and drinks. Massages and restaurants that are walkable from the hotel as well as the night bazaar. Hotel has shuttle service...

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Helpful?
Thank SJS82
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear SJS82, Thank you very much for choosing Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. I am extremely delighted to receive such positive feedback and to hear that you and your family enjoyed your stay in our beautiful urban resort, conveniently located at a walking distance from the city’s main attractions. We all look forward to welcoming...

London, United Kingdom
Reviewed 1 week ago

Great location. when we arrived our two small children were given beautiful little gifts of satin elephants. The staff were amazing, friendly and really helpful. The food was of a good standard. When we requested a cot for our littlest it arrived, along with a baby bath and a range of baby products.

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1Thank lucy821179
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear lucy821179, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your recent feedback. I am glad to read that you and your family had a wonderful stay with us, and that you were particularly impressed with the genuine hospitality of our colleague, along with the little gifts offered to your children by our housekeeping...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 

Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: RM687 - RM1,298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Chiang Mai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#12 Luxury Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Chiang Mai staff and other travellers.
27 questions
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Questions? Get answers from Shangri-La Hotel, Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the club floor upgrade”
 of 5 bubbles KmlMf, 19 Mar 2017 | Read review
“Ask for the mountain view”
 of 5 bubbles Palistingirl, 19 Mar 2017 | Read review
“I would definitely upgrade to the horizon floor”
 of 5 bubbles Trina154, 9 Mar 2017 | Read review
“go for the club level”
 of 5 bubbles JenSlw, 22 Feb 2017 | Read review
“Worth booking the Horizon Club Floors....”
 of 5 bubbles robertalansmith, 20 Feb 2017 | Read review
5 of 5