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I've booked this hotel with Asia Miles Frequent Flyer program as I have air miles that will expire.
My booking was standard room, and was upgraded to suite as the hotel standard rooms was full. It was nice and clean with big bed and nice...More
Response from LK_Management_Team, customer service at Mantra Pura Resort & SpaResponded 29 May 2017
Thank you very much for your choosing to stay at Mantrapura Resort and share your experiences on Trip advisor. Your review of our property and your comments are very much valued.
We really appreciate your comments regarding our service and ongoing upgrades to...More
Very unfriendly receptionists making guest feel unwelcome.
Regretted as soon as we got there that we booked in to this hotel after meeting the staff.
Only positive thing to mention is that we just stayed for 2 nights.More
Thank Martin J
Response from LK_Management_Team, customer service at Mantra Pura Resort & SpaResponded 22 February 2017
Dear Martin J
Thank you very much for staying with us and many thanks for taking the time to review your experiences with us on Trip Advisor.
Although hearing negative feedback is never pleasant, your comments are important to the success of our organization, we...More
I would defiantly recommend this hotel. We had a rat in our room , we was on the second floor. We was not even offered another room. The Bart buses stop outside the hotel but you can not get one back. The covers on the...More
1 Thank A TripAdvisor Member
Response from LK_Management_Team, customer service at Mantra Pura Resort & SpaResponded 2 February 2017
Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay. On the other hand , we’re truly disappointed to read your problem during stay with us also. Please accept our sincere apologises.
Once again to thank...More
as a single traveller, mantra pure catered for me to the extreme. Always greeted with a smile!
staff were very helpful and my room was lovely
breakfast was great and easy and there was a good range of food.
Beds were comfy and i had...More
Thank alice b
Response from LK_Management_Team, customer service at Mantra Pura Resort & SpaResponded 17 November 2016
Dear alice b
Please accept a huge thank you from all of us here at Mantrapura Resort. We were so happy to hear you had such a great experience. It means the world to us to hear when we have had a success. All comments...More
Helpful staff , good breakfast with variety of choice , cleanliness , quiet .
I will come back to stay at here again
The location is great coz easy access to the centre of the city within 10 minute only.More
Thank Preeyan K
Response from LK_Management_Team, customer service at Mantra Pura Resort & SpaResponded 31 October 2016
Dear Preeyan K
Thank you very much for choosing to stay at Mantrapura Resort and for the time that you have taken to write a review.
It is always a great pleasure to receive such positive comments. Your compliments have been shared with the team...More