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Novotel Ha Long Bay

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Novotel Ha Long Bay
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784 Reviews from our TripAdvisor Community

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Showing 582: English reviews
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Singapore, Singapore
Reviewed 3 days ago NEW

I stayed at this hotel with a group of friends after a 2D1N junk boat tour. We're all really glad that we stayed a night in Ha Long Bay city and in more than that, we're glad that we stayed at this Novotel. It was well designed and maintained hotel. The staff was friendly and they treated me really well...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jssokolo
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Jssokolo, Thank you for being a loyal member of Accorhotels and we appreciate your recent stay at Novotel Ha Long Bay. We are so delighted to know that you enjoyed your stay. Rest assured that we will certainly share your generous words of praise with our colleagues who will be very motivated. We would like to have your kind...

Rivenhall, United Kingdom
Reviewed 1 week ago

We stayed for just one night, allowing time for a boat trip around Ha Long Bay. It was rather overcast and chilly whilst we were there, but nonetheless the islands are very picturesque and well worth a visit. We had a nice room, furnished in semi Japanese style, it was spotlessly clean and comfortable, although the lighting could have been...

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Helpful?
Thank Colin_JS
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Colin_JS, Although it is delighted to read your comment about our room, we truly regretted that your experience was not as your expectation. Rest assure that we will review and have the corrective action for improvement. For your information and we appreciated your kind understanding, the construction license was granted to the area for tourism development in Ha Long....

Solihull, United Kingdom
Reviewed 2 weeks ago

This is a well run hotel and our room was comfortable and well equiped with an interesting design layout. The staff were very helpful and did advise us that breakfast time was busy at certain times with tour groups going out to see halong bay. This did not detract from the ambiance of the hotel and we enjoyed our stay.

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Helpful?
Thank Michael A
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Michael A, We truly appreciate your recent stay with us. Thank you for taking time to share your feedback about our Novotel Ha Long Bay with Tripadvisor Community. We are delighted to learn that you enjoyed the comfortable room, interesting design layout. The support of our guests is extremely rewarding for our team. We will certainly share your comment...

blue ridge mountains
Reviewed 2 weeks ago

Our clean & well-appointed room (1106) had a sweeping view of the bay. The mattress was a bit on the hard side, but not an issue for us. Staff were friendly & helpful. Breakfast was very good, though crowded with tour groups until 0730. Nice place to stay after an afternoon cruise on the scenic bay.

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Helpful?
Thank glassyraven
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear glassyraven, It is our great pleasure to learn that you enjoyed your recent stay at Novotel Ha Long Bay. Your compliment will be shared with our team who are very motivated. Rest assured that we will review and have correction for the things that you mentioned to continuously improved our quality of service. We look forward to another opportunity...

Singapore, Singapore
Reviewed 3 weeks ago

It was wonderful to stay at this hotel. The room is quite large enough and nice with lovely view. The staff is perfect and beyond our expectations. They gave us a lot of useful information about the city, places to visit and restaurant to eat. The hotel is located in the center which brings you to everything. Meals were delicious...

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Helpful?
1Thank dorothy_s990
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear dorothy_s990, We are delighted to know that you enjoyed your stay in our hotel . Rest assured that your compliments will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Thank you for your recommendation and we look forward to welcoming you back before long. Sincerely and we wish you...

New York
Reviewed 3 weeks ago

Beautiful views, delicious dinner and breakfast buffet with western as well as Vietnamese options, really good service and spacious gym. The hotel was modern and clean, and we would for sure stay there again.

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Helpful?
Thank bolkin
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Bolkin, Novotel Ha Long Bay team appreciated your kinds words to our hotel. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you. It would be a pleasure to welcome you back and be of service to you again soon Sincerely, For and on behalf of the...

Mallorca Spain
Reviewed 3 weeks ago

Hotel now overlooks a massive construction site of a theme park on reclaimed land. Area surrounding not good....no places to walk or eat that are any good. Hotel buffet expensive and other a la carte food disappointing. Room service caesar salad and pizza was better! Better to miss Halong and get to the Halong Bay cruise pier in time.

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Helpful?
1Thank allob
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Allob, Thank you very much for taking time to tell us about your experience at Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The construction licence was granted in the area for the tourism development in Ha Long. It is hope that Ha Long...

Hanoi, Vietnam
Reviewed 3 weeks ago

One of the luxury hotel in Halong, with good location and dont worry abt the budget. It has view to Halong bay, of course you dont mind of construction site in front of hotel. Clean, modern w great facilities. The other minus thing is spa service, its not as good as I've expected at 4 stars hotel.

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Helpful?
Thank NPThanh
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear NPThanh, We much appreciated your feedback regarding your stay at Novotel Ha Long Bay. It is our pleasure to have nice words about our room and facility. We are sorry that spa service was not as your expectation. We will review with our Spa manager to fix this up and improve Spa service. Last but not least, thank you...

Kupang, Indonesia
Reviewed 15 February 2017

A lovely place to stay near halong bay if you had extra budget for hotel. It had good views straight to the halong bay , delicious foods with many choices. The location also near halong park that still under construction. If you want buy souvenirs, don't worry, the local souvenirs merchant will standby near hotel at the night.

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Helpful?
1Thank Yanto T
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Yanto T, We sincerely appreciate you for taking time to give your feedback to the Trip Advisor Community. Thank you very much for your nice words to our hotel. Rest assured that the compliments serve as an encouragement in maintaining the quality service due to you. It would be a pleasure to welcome you back and be of service...

Reviewed 31 January 2017 via mobile

Hotel was fantastic in it's self. Clean, modern, beautiful bathroom and bedroom. Great facilities. Nice pool and good food. Having read reviews I was a little apprehensive about the construction site. There is no denying it's there and halong bay is undergoing a lot of construction but nothing that bothered me at the hotel. (Not in regards to the hotel...

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Helpful?
2Thank Richard S
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Richard S, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I will share with our team as this feedback is an encouragement to all of us. Thank you very much for your kind understanding in regards to the construction site and we hope to see you again very soon. For and on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Price Range: RM270 - RM664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and ACCOR so you can book your Novotel Ha Long Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#3 Luxury Hotel in Halong Bay
#3 Spa Hotel in Halong Bay
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ha Long Bay staff and other travellers.
8 questions
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Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views at higher floor”
 of 5 bubbles 792yantot, 14 Feb 2017 | Read review
“Go to another hotel”
 of 5 bubbles 123JRF123, 17 Jan 2017 | Read review
“Request a room with a balcony well in advance.”
  • Halong Bay islands
 of 5 bubbles MichealMacSuibhne, 20 Nov 2016 | Read review
“All rooms have fantastic views of the Bay. Ask for one with a balcony so you can take in the sites.”
 of 5 bubbles 347AdamK, 6 Oct 2016 | Read review
“Request view out to Halong while still available”
 of 5 bubbles mcgyver10, 26 Sep 2016 | Read review
5 of 5