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Cinnamon Hotel

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#95 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Cinnamon Hotel
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252 Reviews from our TripAdvisor Community

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Showing 209: English reviews
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Reviewed 1 week ago via mobile

Very nice boutique hotel with a great location. The staff are fun and more then helpful and accommodating. They arranged a pickup from the airport which was very nice especially after a long flight. They gave excellent recommendations for tours, restaurants and things to do. The room was quiet and comfortable. The staff made our stay in Hanoi a total...

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Thank Pat Z
Reviewed 2 weeks ago via mobile

What an incredible location and value! Staff is top notch and really aimed to please. Rooms are sparkling clean. No elevator but staff INSISTS on handling luggage. They can't be nicer. A few things to keep in mind: Front of hotel rooms are next to cathedral, back rooms are above noisy street. This is hanoi so it will be loud...

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Thank DaveDewey
Trentham, Australia
Reviewed 13 January 2017 via mobile

We were recommended this Hotel by a friend and it did not disappoint us. We stayed in three different hotels (one a five star hotel) in Hanoi and this was the best. Service is warm, friendly and a delight. The breakfast is just the right amount and the freshly made rice rolls in Mint restaurant are absolutely delicious (and safe...

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Thank MaccaMcVic
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear MaccaMcVic, Thank you for taking your time and write this nice review on Tripadvisor. We are happy to know that you have a memorable stay at our hotel and moreover your appreciation "We was the best in three different hotels in Hanoi". Your commendations about our staff have been shared to them and have encouraged the whole team to...

Hong Kong, China
Reviewed 9 January 2017

A great location for discovering Hanoi on foot. Helpful staff helped with recommendations for where to go for sights and for restaurants, and some useful Vietnamese vocabulary and tips for surviving the city traffic. Room was basic but clean. Yes, its right next to the cathedral and there is a lot of construction in the area but that was part...

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Thank Thejentoo
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Thejentoo, Thank you so much for such a positive review. We are so glad that you enjoyed your stay here at Cinnamon Hotel in Hanoi– and love even more to hear that the service was attentive and welcoming, just as we hope it always is! Again thank you for sharing your thoughts and we hope to see you again...

Hudson, New York
Reviewed 4 January 2017 via mobile

My partner and I stayed here for three nights around the new year. We had a perfect stay. The staff at the hotel were extremely accommodating, friendly, humorous, and warm. Mai, Sunni, and Ti were the best! They greeted us with smiles and ensured we had a fun stay while there. The room was clean, comfortable, and esthetically pleasing. The...

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Thank Amelia L
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Amelia L, Thank you for staying with us and sharing your kind comments. It is a pleasure to read such an encouraging review from you. We are glad to know you had an enjoyable stay with us, and that all the hotel facilities as well as the service met your requirements. Your review shared to whole staff as a...

Bristol, United Kingdom
Reviewed 2 January 2017 via mobile

We stayed here just one night but the staff made us feel very welcome indeed. The rooms are nice and clean if a little dark. You can open the doors on the windows/balcony but as there is no mosquito net on the bed or windows, we refrained from doing so. Perhaps this might be one small way of improving this...

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Thank Groovybaby18
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Groovybaby18, Thank you for taking your valued time to write a review about Cinnamon Hotel! We are very glad that you enjoyed your stay with us. We wish you the best and we hope to welcome you again to Cinnamon Hotel in the near future. Best Regards, Kim Anh Ms Cinnamon Hotel

Reviewed 3 December 2016 via mobile

It would be virtually impossible to describe how deep my gratitude runs for the staff at Cinnamon Hotel. I came to Hanoi, Vietnam in search of peace and to fill a hole in my heart for the passing of my beloved father. He served in the Vietnam war and left this world too soon. My intention was to bring him...

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Thank Sandi R
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Sandi R, Thank you so much for all your kind words about Cinnamon Hotel. It's so great to read your review and it's so wonderful to become your family in Vietnam. We hope that it will be forever in the future. We are waiting for a chance to seeing and serving you, your mama and sisters in your next...

Homestead, Florida
Reviewed 30 November 2016 via mobile

We had a great time in Hanoi..mostly thanks to the great, friendly staff at the Cinnamon Hotel. Mai rocks. The breakfast rocks. Went on the motorbike good tour..awesome. Did cooking class..amazing. Everyone at the hotel was helpful. It was such a pleasure that we came back to the Cinnamon after our trip to Healing Bay. Stay here!

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Thank ykots1
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear ykots1, Thank you so much for choosing and staying at Cinnamon Hotel It is a pleasure to read such an encouraging review from you. We are glad to know you had an enjoyable stay with us, and that all the hotel facilities as well as the service met your requirements. Your review is an inspiration for us to continue...

Bury St Edmunds, United Kingdom
Reviewed 27 November 2016

Have previously visited the Cinnamon in Ho Chi Minh City and had a good idea what to expect. Which is: A comfortable, clean room, reasonable food - but most of all great personal service. Nothing is too much much trouble for the excellent staff.

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Thank Moxycoxy
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Moxycoxy, It is a pleasure to receive your positive comments regarding your stay at Cinnamon Hotel Hanoi. We are delighted that you had a great experience with us regarding clean and comfortable room, reasonable food, great personal service. We will be sure to share your kind comments on to the team who always strive to provide the best service...

Glasgow, United Kingdom
Reviewed 19 November 2016 via mobile

We stumbled across this place having arrived in Hanoi to discover the hotel we booked couldn't take us, but they could put us up in their sister hotel (no thank you). So we asked if Cinnamon had any rooms and they confirmed they did but only for one evening. The staff at Cinnamon are lovely and very helpful. Couldn't ask...

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Thank xstephaniexsx
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear xstephaniexsx, Thank you very much for choosing Cinnamon Hotel Hanoi as your accommodation in Hanoi We are really thrilled that our efforts have been recognized and appreciated. Your feedback made our day with warm compliments on rooms, staff, attentive service as well as breakfast. We hope to have another opportunity to welcome you again in the near future. Yours...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Free Parking
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Room Service
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Cinnamon Hotel offers comfortable hotel rooms in a prime location in the old quarter of Hanoi. The beautiful St Josephs church is nearby and Hoan Kiem lake is only a few steps away. Cinnamon hotel is nestled among quiet, tree-lined streets surrounded by good restaurants, boutique shops, and the city's favourite hangouts. ... more   less 

Additional Information about Cinnamon Hotel

Address: 26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: RM235 - RM301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cinnamon Hotel 3*
Number of rooms: 6
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Hotel Style:
#38 Family Hotel in Hanoi
#58 Business Hotel in Hanoi
#78 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm sure any traveller would be happy with any of the rooms within the hotel”
 of 5 bubbles KayeandDave, 29 Jun 2016 | Read review
“Cathedral rooms are noisiest but have best views”
 of 5 bubbles YouWotMate, 18 Jun 2016 | Read review
“All the rooms were the same I think”
 of 5 bubbles SuziD452, 8 Apr 2016 | Read review
“Pay extra for a Cathedral view as it is nicer”
 of 5 bubbles Boondubs, 20 Mar 2016 | Read review
“Front rooms church view, back rooms quieter. High ceilings, long stair-flights (no elevator) staff happy to carry bags.”
 of 5 bubbles 975donaldh, 6 Mar 2016 | Read review
5 of 5