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Hanoi Serenity Hotel

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530 Reviews from our TripAdvisor Community

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There are newer reviews for Hanoi Serenity Hotel
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Showing 460: English reviews
Yangshuo County, China
Reviewed 30 July 2015

My partner and I stayed for 3 weeks prior to leaving on a motorcycle trip from nth to sth. We immediately went to Serenity as we stated last year around January and knew the service was fantastic and rooms were well priced. This time prices were double (high season, but still unreasonable compared to others), the power cut one night...

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3Thank Cherise A
Kuala Lumpur, Malaysia
Reviewed 22 July 2015

budget hotel and near shopping area, so busy street and diffucult to find public transport. Hotel staff very nice and helpful. hotel need to do maintainance and should have lift or escalator for elderly or disable visitor

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3Thank supiah2015
Toronto, Canada
Reviewed 21 July 2015

The staff at this hotel were very friendly and helpful. They helped us organize some tours and transportation and let us rest in the hotel on one of our travel days for free (we showered, used the wifi and hung out in the dining area for a few hours). They also let us store our stuff when we went to...

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3Thank ALittl03
The Hague, The Netherlands
Reviewed 20 July 2015

We where ripped off with a booking for a bus: A few days ago, after having a pleasant stay out your hotel, we have purchased two bus tickets from Hanoi to Hue at the reception of Serenity. We have paid the total amount of $52,- for these tickets. (To much!) We were told that it would be a deluxe and...

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5Thank DannyTheHague
Reviewed 16 July 2015 via mobile

I stayed at Hanoi Serenity Hotel with my Husband and 8 year old Son for 4 nights in July 2015. It is a perfectly acceptable hotel for the price. We stayed in room 403 on the 4th floor. There is no lift and the stairs are really steep so bear that in mind if you have mobility concerns. The price...

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Thank Lucydima
Hanoi, Vietnam
Reviewed 15 June 2015

Thank you Steven for making our trip fantastic, with your efforts you accommodated every one of our requests. We thoroughly enjoyed Halong Bay and Sapa. You and your staff have been fantastic in every way, we can't wait to come back and stay with you again. We will highly recommend you to all our friends - personally we rate you...

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Thank Hayley W
Copenhagen, Denmark
Reviewed 16 May 2015 via mobile

As mentioned in the title, it is a budget place, but it's very nice! They have free water and complimentary breakfast. I booked the dorm twice and was upgraded both times to a single room. It is not the cleanest place, and in my first room I didn't have warm water in the shower. Generally I was really happy about...

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Thank TravelingTravelGuy
Reviewed 17 April 2015 via mobile

We booked this place as a cheap overnighter. We flew in late and were going to Ha Long Bay the next morning. Extremely pleased. Rooms are clean, bathroom is good, and you can't beat the price. The staff are lovely. The lady at the counter gave us a map after we checked in and pointed out heaps of points of...

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Thank Frank J
Reviewed 23 March 2015 via mobile

We booked a standard room but got upgraded. The room was clean, the staff extremely helpful and the breakfast good. We also booked our 2 night halong bay tour on the imperial junk boat there and were extremely pleased.

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Thank Andrea S
Saskatoon, Canada
Reviewed 23 March 2015

Our flight into Hanoi landed at night and after reading many (no positive) reviews about getting a taxi from the airport we decided to ask the hotel to send a car. A gentlemen was right there waiting for us as soon as we walked out of the airport, there wasn't even time for the taxi drivers to hassle us. It...

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Thank cbochek

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Closed for renovation as of December 28, 2009. ... more   less 

Additional Information about Hanoi Serenity Hotel

Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM134 - RM245 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hanoi Serenity Hotel 2*
Number of rooms: 25
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Questions & Answers

Questions? Get answers from Hanoi Serenity Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not go for Superior or lower rooms or choose Serenity 2 hotel”
 of 5 bubbles splitterzz, 12 Nov 2016 | Read review
“Select a different hotel unless you are certain you won't have to change your reservation.”
 of 5 bubbles Servator, 18 Oct 2016 | Read review
“The best view is the 6th floor, however there is no elevator.”
 of 5 bubbles hebaha2015, 14 Aug 2015 | Read review
“Go to another hotel :) there are so many choices!”
 of 5 bubbles 743cherisea, 30 Jul 2015 | Read review
“need lift for diasble visitor”
 of 5 bubbles supiah2015, 21 Jul 2015 | Read review
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