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From booking to check out everything about this hotel was top class. Staff were friendly and professional, nothing a problem. They arranged our 2 night cruise on Halong Bay and looked after excess luggage for us while we were away. Having the same room (an...More
From the understated entrance we were pleasantly surprised to find a very elegant decor throughout. What really stood out was the staff, all of whom obviously loved their job and were passionate in giving of their best to the guests to ensure a memorable stay....More
최고에요. 세상에서 제일 부정적인 사람이 와도 만족할거에요. 5성급호텔에 익숙해져서 괜찮을까 조금 걱정했는데 서비스가 5성급 호텔이상이에요. 투숙객마자 맞춤 서비스 하는 느낌. 조식도 최고구요. 이 위치에 이 서비스에 이런 가격은 말도 안된다고 봅니다. 역시 어디든 까다로운 한국 사람들 묵는 호텔들은 역시 최고에요. 마사지도 그냥 호텔에서 하세요. 싼곳을...More
From the moment we arrived to the departure time, we were wonderfully taken care of by Ms. Janine Lee and all of the staff. They were very polite and friendly, and the room was perfect. They took care of booking and coordinating most of our...More
Thoroughly enjoyed our stay at this hotel. The entire hotel staff was very friendly and helpful, always calling us by our name. Rooftop bar is a great place to relax in the early evening. Breakfast was outstanding.
Extras: They kept our luggage while we spend...More
Response from paulwilson1961 | Reviewed this property |
I am fairly sure the hotel has laundry facility however we did use a laundry service which was located on the opposite side of the road and was very cheap. We had a number of items cleaned and were very happy. I think it... More
I am fairly sure the hotel has laundry facility however we did use a laundry service which was located on the opposite side of the road and was very cheap. We had a number of items cleaned and were very happy. I think it may have also been a tour company office but you will see a sign. Best of luck. Enjoy Hanoi.