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5.0
#143 of 939 hotels in Hanoi
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Bendecir Hotel & Spa is formerly of Babylon Garden Hotel & Spa is a luxurious 4-star boutique hotel, opened on March 1, 2018. This modern boutique hotel has 66 rooms with relaxing living spaces for luxury travelers and business ones. Located in the heart of the historic old town, we are next to famous attractions of Hanoi such as Hoan Kiem Lake - the geographical and spiritual center of the city, Thang Long Water Puppet Theater, Old town night market, museums, temples, convenient stores, and shopping centers. The hotel has well-equipped rooms with many modern amenities, a gym center, and high-speed WiFi. Our rooms are designed and furnished according to the needs of today's global travelers. Our breakfast buffet restaurant on the first floor offers fresh and hot dishes of Vietnamese cuisine and Western favorites. Babylon Spa is designed to take care of your needs, offering a variety of massage therapies to rejuvenate your body, your mind and your spirit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
City View
Languages Spoken
English, Chinese, Vietnamese
Location
25 - 27 Lo Su, Hanoi 100000 Vietnam
Name/address in local language
Bendecir Hotel & Spa
1,012 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Bendecir Hotel & Spa has garnered attention for its stylish atmosphere and prime location, highly favored by guests for its proximity to attractions and cultural sites. While the rooms receive a mix of feedback, from commendations on their comfort and size to criticisms regarding upkeep, the hotel's amenities, including a praised breakfast and a rooftop bar with scenic views, are often highlighted.
Guests generally find the premises clean, although some inconsistencies have been noted. Moreover, the staff's friendliness and efficiency are widely acknowledged, though experiences can vary.
Location
Central
Atmosphere
Charming
Rooms
Mixed
Value
Reasonable
Cleanliness
Mixed
Service
Helpful
Amenities
Well-appointed
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My spouse and I recently stayed here for four nights on the recommendation of a friend.
If you're looking for a ritzy hotel experience, this is not the place to go. However, if you are looking for a comfortable place where you will be taken care of for good value for money, HBGH is an excellent choice. Here's why:
1. Amazing staff like Vivian explained and arranged one of our excursions, laying out a wide range of service/price options without trying to sell us on any particular one.
2. The housekeeper kept the room immaculate and had great attention to detail. Example 1. She kept the wastebasket wherever we moved it. Example 2. Most Asian hotels don't have a top sheet; instead, there's just a comforter. We tend to pull off the comforter wrapping so we can have a lighter covering in addition to the comforter. Rather than putting the wrapper back on the comforter like most hotel housekeepers we've experienced, our housekeeper just made the bed with the wrapping and comforter separate like we had left it.
3. There are significant discounts at the spa for in-house guests.
4. Breakfast is comparatively limited, as some other reviewers have observed, but what there is is tasty and comes super fast.
5. The location is very convenient for all Old Quarter locations by walk or car.
6. All the staff work to make sure you feel welcome and comfortable and have what you need.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HanoiBabylonGarden, Giám đốc quan hệ khách hàng at Bendecir Hotel & Spa
Responded 2 Feb 2020
Dear halfling17, Warmest greeting from Babylon Garden Hotel & Spa! Thanks so much for your kind sharing with everyone about our services. We are grateful of your recommendations to the travellers throughout the world about our hotel. Absolutely, we need the true feeling from guests who did experience the staying here with us to enhance and improve our services in the near future. Best wish for you and Please let us know if you have the chance to come back Hanoi. Customer Services Department & Babylon Garden Team
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The boutique hotel is located centrally in the capital city of Hanoi with a few-minute walk away from major attractions in Hanoi. Staffs are helpful while checking-in & out and they assisted us to book for shuttle tour to Sapa with providing reasonable prices. Breakfast were good and facilities are cool for a size of boutique hotel like this. Impressive service & facilities.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HanoiBabylonGarden, Giám đốc quan hệ khách hàng at Bendecir Hotel & Spa
Responded 2 Feb 2020
Dear peterlee94, Warmest greeting from Babylon Garden Hotel & Spa! Thanks sooo much for your compliments about us and give us the chances to serve a lot of guests coming here to enjoy vacations Hanoi and in Vietnam. That is a big gift for the whole Babylon Garden Hotel & Spa Team to keep everything up and up day by day. Wish you a happy life and full of heath. Customer Services Department & Babylon Garden Team
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Inexpensive hotel is strategically located in the old quarter with easy access to many sights and sounds. Easy 6 minutes stroll to Hoa Kiem lake. Easy walk to many small shops and street food. There is a spa facility in house.French Bistro across the street. Steak house 10 steps away and an inexpensive Vietnamese restaurant besides it.Hotel used to be called Babylon Hotel. There are are 2 buildings. We were accommodated on building A in a Family suite with 2 king beds. Easily fits four. The room was spacious and size larger the average. One other deluxe room was booked for 2. Down side limited space with no windows. The rooms were well equipped with amenity kits like toothbrush, toothpaste, slippers, coffee, tea and ample supply of bottled water that were promptly filled each day. Free breakfast was included. Selection was plentiful and choices vary each day. Delicious Vietnamese food and cuisine. There was an egg station where you can order omelette or egg Benedict. Food presented beautifully. Beef and chicken pho was delicious and filling! Great food and great stay. Staff were warm, friendly and gracious. Always smiling and ready to help. Tony Pham, the Sales Manager was easy to talk to , responsive and assisted us via What’s App communication. Easy to contact. Booked round trip shuttle for six for $70 and was well worth the hassle especially when arriving at 130 a.m.
Would highly recommend and stay again!!!
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Date of stay: January 2023Trip type: Travelled with family
Room Tip:Request or upgrade to a bigger room with windows because there are rooms without...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel flatters to deceive. It is true that the reception staff are amazingly helpful in organising tours and other queries. The location is also central
So what is wrong
The most basic thing, the rooms. Too small, too overcrowded with beds and no table where you can rest a laptop to work
So if you need to work do not stay there
The bar is overpriced
The restaurant part does not offer 80 per cent of what is on the menu
In the narrow breakfast room there is the horrid practice of washing dishes right inside the restaurant. It is so narrow two people cannot walk sideways
The hotel has a zone b which requires you to walk through a space which is ugly, full of laundry and other things and loud members of the cleaning staff can amping your way
So, not an aesethic experience. Laundry and dishwashing done before your eyes
Oh yes, and no ironing service accompanying your laundry
Do not stay here, except for a brief visit. I spent 9 nights here and I had to do work which proved impossible from the room layout
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
While we made our reservation a couple of month ago, the communication was a bit weak but based on the pics online we decided to stay with this hotel since the lady was very nice when she did communicate. I was still a bit apprehensive since they didn’t even request a deposit, like the other hotels we stayed at. Before our arrival, I communicated with the manager again to make sure we had the room we requested and she ensured me that all was in order… As we arrived we were greeted my the staff as we were family. Since we had traveled for nearly 48 hours, the manager showed us our room right away and said we could complete the paperwork in the morning after a good nights rest and a nice complimentary breakfast. May I add, the bed and the pillows were AMAZING. The breakfast buffet is plentiful with a wide variety of Eastern & Asian dishes and eggs to order. The sky bar is a great place to relax after exploring Hanoi. The drinks could be a bit stronger, so we just ordered bounces w/o breaking the bank. The hotel laundry service is great and CHEAP….. So don’t bring too much, you can afford having your laundry done every day… We didn’t take advantage of the hotel Spa but the couple from Seattle we met over breakfast, said is was fabulous… The manager was so kind to store our big suitcase when we left for 3 days to visit Sapa…. On this 3 week Vietnam trip we stayed at 3 different hotels (4 nichts each) around the lake in the Old Quarters and this was our absolute favorite…. and the cheapest. The only issue I experienced during our stay was with the WiFi. They definitely need to upgrade the system….
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:The location is perfect. You are about a 10min walk away from the Opera house, 5min from the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in this Hotel on 7th Mar before heading to Sapa, Hotel is located just between the Old quarter and the French Quarter which makes it super convenient for us to just walk around on foot to nearly everywhere. Checking in is fuss free and the staff on duty were all so friendly and welcoming, to be honest i was a little overwhelm by their hospitality and thats a good thing! This hotel is also located just 1 min from Sapa Express, the company we engaged for our bus service to Sapa. The room is clean, the beds are comfy, the toilet and shower works well, and most importantly the price is so so affordable. Due to certain circumstances we have to cut short our Sapa stay and came back to Hanoi 1 day before and we were without a hotel, thus we tried walking in to Babylon Garden again on the 10th Mar to see if there is any room available. The staff is so kind to upgrade us to a bigger room than our previous which we stay a few night before at no extra cost. Thank you so much! i would already definitely recommend this hotel to anyone base on the location, value and cleanliness. The excellent customer service were the icing on the cake! Keep it up!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked the hotel based on good reviews, responsiveness of the staff at the time of booking, and a good price. It was so beautiful that we didn't quite believe it was true either. When we arrived at the hotel we were positively surprised, after a friendly reception we were immediately given a room at 11 am. The room was comfortably furnished. every day we were surprised by the incredible kindness of all the staff as well as their efficiency. Given the fairly low price, the breakfast buffet was exceptional. The location of the hotel is in the center
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Date of stay: November 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HanoiBabylonGarden, Giám đốc quan hệ khách hàng at Bendecir Hotel & Spa
Responded 9 Feb 2020
Dear talima96, Hello from Hanoi Babylon Garden Hotel & Spa! First of all, we just want to show our thanks for everything from you: you stay here with us, your excellent review on Tripadvisor, your unforgettable time in Hanoi … All of your satisfaction is our happiness for working in the tourism inside a small area but strong competition. We know that something in the future, we need to do much more than that. However, your encouragement will be the big spirit for all our young team here try our best. We do hope that you are, all the time, happy, healthy and enjoy the moment together. Best Regards, Customer Services Department & Babylon Garden Team
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I found it difficult to rate Hanoi Babylon Garden Hotel. I feel I should rate the hotel higher than 3 but an excellent level of service from the front desk does not out-weigh all the short comings we found during our stay. Breakfast is average at best, our room had plumbing problems, wifi constantly dropped out and the spa was very basic and had a depressing atmosphere. Am I too harsh ? I think not considering that we need to compare properties against each other.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HanoiBabylonGarden, Giám đốc quan hệ khách hàng at Bendecir Hotel & Spa
Responded 18 Jan 2020
Dear U3248HAronh, Warmest greeting from Babylon Garden Hotel & Spa! Thank you very much for your staying at our hotel and your feedback about us. After we received your report about the problems you met during your staying here, we sent our colleagues to fix the wifi to make sure that the same bad conditions would not happen with the next customers. Besides that, we have customers in the whole world. They come from Western, Asia, and Vietnam. Sometimes, it is difficult for our kitchen staff to have the breakfast being suited to all. About our spa service, the machine, absolutely wasn't our strong points. However, with a caring team, and the reasonable price, we would love to show up our important factors when serving the customers. Wish you the good health, the success and the happiness. If you give us the chance to serve you again, we promise to let you see our effort. Customer Services Department & Babylon Garden Team
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Hotel Bendecir is in a great location, it has great helpful and friendly staff, a good varied breakfast offering, and it’s very quiet—in a very noisy city. Overall it’s a great hotel that I would recommend to others wanting to be located in central Hanoi.
The only reservation I have relates to one of the rooms we stayed in. (Our stayed in tow rooms, each for two nights with a trip to Ha Long Bay in the middle). The first room, on the 7th floor was exceptionally good, and if the second room was equivalent to that this review would be 5 stars.
The second room, on the 8th floor, was disappointing. It had probably the worst designed bathroom we have ever seen in a hotel. The shower was right next to the toilet with not even a glass wall—it even a shower curtain—separating them. There was a curtain, but this only provided a barrier to the sink, not the toilet.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have selected the Bendecir Hotel.based on reading plenty of reviews and looking at traveller photos. However , as soon as we areived the realisation that not all is as it seem online was clear. Reception stuff was lovely and helpful but when we arrived at our room we were not presently welcomed with very mouldy smell mault stains on the bathroom silling. This is not acceptable and we have requested to be moved. There however was only one other room available which was in a process of being renovated, strong smell of paint was too much to bare , so we have stayed in our room. Air conditioning unit was working but was so Lound that we found it hard to sleep. Also to be noted, the room we have been assigned was in a different building and offered no views! Upside was a wall of a different building and air conditioning units so that made a room dark and unpleasant, still we thought, it's a big room with 2 big beds, great for our family. It seem on the surface like it was tidy, apart from questionable stains on the sofa I have decided not to sit on at all! Sky bar was a hit for sure, with beautiful views and drinks. Stuff there was fabulous and very acomodationg hover breakfast was very different affair! It was arranged in a bizarre way next to a table where stuff cleaned the dishes? And sat or lied down. Kitchen was open and the smell was uninviting! When we arrived half of food was already gone not to be refilled and when I asked for fried eggs they came blackened and overdone. I have asked politely to pls change it but was met with angry looks so I just ate it. We haven't gone back for breakfast again and chose to eat outside. The location was excellent and that is a main sello point. However if you're coming with young family I'd definitely look elsewhere!After 1st night we cold see that the rooms were not properly cleaned. We have used all tye towels on the first night stopping the worn stuff floating from underneath the bath as it wasn't properly sealed so needed a fresh ones, but apart from that and making the bed room wasn't cleaned. I am not a pickly person and am very understanding but small bits like grabbing some rubbish from the table would be a bare minimum. We didn't like the smell of the room and the cocroaches appeared few times. Which wasn't adding to our already questionable stay at this hotel that on the surface and all online pictures look very different that in reality!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:I'd not stay in this hotel again, lots more choices in the area. Make sure you do your research...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bendecir Hotel and Spa, Other at Bendecir Hotel & Spa
Responded 2 May 2024
Dear Kat R Khan, Thank you so much for sharing your experience at Hanoi Bendecir Hotel. It is happy to hear from your feedback that our lovely staff,great location......met your expectation. However,we are so sad and worried to hear about your negative experience about our renovation during your stay. We will immediately look at this issue and hold a meet up with all the staffs to learn from your experience. We are sorry for this inconvenience it has caused you. We are looking forward to welcoming you back in the near future.
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Hi there!
Thanks for your question. Our connecting family room has only 1 bathroom. And each floor, we have only 1 deluxe single room. It means you cannot get 2 deluxe single rooms next together.
Have a good day!
Hi, thanks very much for your interest in our hotel and our services. We have some more spacious family rooms. Please have a quick search on our official website. However, if you have 4 persons, executive family room is good size for you.
Max persons: 4 Adults + 01 Child under 5
Minimum room size: 45.00 square meters
Bathroom: Bathtub and Shower
Bed types: 2 Extra large Double bed
Smokinng: Non-smooking room
Have a good day!
Hi there! Thanks so much for your question.
The train station is very near from our hotel. You can take the taxi from there to us. It costs you about 2 - 3$. We have the service 24 hours, no worry if you come to our hotel at 5.30 am.
Hope to see you soon!
There are more places to choose from in the Hanoi area.
PRICE RANGE
RM 185 - RM 296 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
68
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BENDECIR HOTEL & SPA (R̶M̶ ̶2̶8̶3̶) RM 227: UPDATED 2024 Reviews, Price Comparison and 695 Photos (Hanoi, Vietnam) - Tripadvisor
Frequently Asked Questions about Bendecir Hotel & Spa
Which popular attractions are close to Bendecir Hotel & Spa?
Nearby attractions include Lake of the Restored Sword (Hoan Kiem Lake) (0.4 km), Thang Long Water Puppet (0.2 km), and With Love From The Mountains (0.4 km).
