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Hanoi Imperial Hotel

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Traveller (147)
Room & Suite (96)
Dining (17)
Overview
  • Excellent52%
  • Very good39%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“hoan kiem lake”(57 reviews)
“great location”(97 reviews)
“halong bay”(76 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Concierge
4 Star Hotel
All hotel details
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (726)
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581 results
Traveller rating
304
218
46
10
3
Traveller type
Time of year
LanguageEnglish
More languages
304
218
46
10
3
Show reviews that mention
All reviewshoan kiem lakegreat locationhalong bayold quarterside streetquiet streethotel is locatedtour deskwater puppetsbreakfast buffetpholarge bathroomthe hotel stafftourist attractionsrestaurants and shopscity tourstayed here for nights
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1 - 5 of 581 reviews
Reviewed 4 days ago via mobile

Helpful staff clean rooms centra location and chose us a great tour operator for Ha Long Bay and made all the arrangements you can walk to all central old quarter locations with ease the walk around the lake is highly recommended thanks to managementMore

Thank chris t
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 3 days ago

Dear Mr. Christoper, We do really appreciate you taking the time to review our property and giving us the perfect point. I will be sure to let our staff know how much of an impact they made on your experience. It was an honor for...More

Reviewed 4 weeks ago

The staff were just so good, courteous and helpful. We loved this place and will sure stay here again if we get a chance to go back to Ha Noi. We went to visit them on our last day in Hanoi even though we did...More

Thank Gayathri_SG
Response from LeeNguyen91, General Manager at Hanoi Imperial HotelResponded 3 weeks ago

Dear Sir./Madame, Thank you very much for choosing our hotel for your recent stay and taking your valuable time to share your experience with us through such an excellent review online on Trip Advisor. I am happy to read that you had a wonderful experience...More

Reviewed 4 weeks ago via mobile

This hotel is small but big in service. It is located near the lake, old quarters, night market area and other shopping areas. Easily accessible. Nice corner The Staff are a fantastic bunch, very polite and helpful. The rooms are of decent size. My only...More

Thank Mgr04
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 4 weeks ago

Dear Sir, Thank you for taking your time to share your precious review of your recent stay in Hanoi Imperial Hotel with others here on TripAdvisor. It is our pleasure to have you as our beloved guest and hear that you did have an enjoyable...More

Reviewed 13 June 2018 via mobile

This hotel is located in city center , everything is walkable distance . Staffs are very polite and they take personal care of each guest . I must mention about Mr Kyle who was very supporting during our stay . Stating from check in till...More

Thank dhruva k
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 15 June 2018

Dear Mr. Dhruva Kumar and family, What a wonderful review, we truly appreciate you taking your time to provide us with such a detailed feedback about your stay at Hanoi Imperial Hotel. I am very glad to hear that our staff and service met your...More

Reviewed 9 May 2018 via mobile

This hotel is located in the old quarter of Hanoi near the lake. We found the staff to be most friendly and helpful and their command of English was excellent. Breakfast at the hotel was Buffett style with plenty of choice for the hungry traveller....More

Thank Mary H
Response from LeeNguyen91, Tổng giám đốc at Hanoi Imperial HotelResponded 10 May 2018

Dear Mrs. Mary, We really do appreciate you taking the time to provide us with such detailed feedback about your stay at Hanoi Imperial Hotel. Besides, I am so glad to hear that overall your experience was positive. We are so lucky to have a...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Details
Price range
US$47 - US$77 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#41 Family Hotel in Hanoi
#42 Luxury Hotel in Hanoi
#59 Spa Hotel in Hanoi
#77 Romantic Hotel in Hanoi
Room types
Non-Smoking Rooms
Details
Price range
US$47 - US$77 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#41 Family Hotel in Hanoi
#42 Luxury Hotel in Hanoi
#59 Spa Hotel in Hanoi
#77 Romantic Hotel in Hanoi
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (147)
Room & Suite (96)
Dining (17)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
_frankandkaushalya
25 February 2017|
AnswerShow all 6 answers
Response from Martin W | Reviewed this property |
You should know from your booking that check-in time is 1pm - but it should be possible to check in earlier if a room is available.
1
Vote
Room Tips
"Go as high as you can for quiet. Avoid anything on the second floor."
Read review
"Good location"
Read review
"Go for the superior rooms"
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"Ask for higher levels as rooms from level 3 down are built around with no views out."
Read review
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