We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sheraton Hanoi Hotel

Show Prices
#84 of 573 Hotels in Hanoi
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,256 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 998: English reviews
Texas Gulf Coast, Texas
Level Contributor
5 reviews
Reviewed 2 days ago NEW via mobile

I had memories mealtime with my friends at Oven Door restaurant, food on the buffet are so delicious and variety. Nice ambient but little clouded, staff are friendly. Many thanks Huong Pham for her personal hospitality.

Helpful?
Thank williamlawus68
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear williamlawus68, Thank you for taking your time to post review on TripAdvisor. Our culinary team are very happy to read your comments. Our Chef make continuous efforts to ensure high quality and a wide range of cuisines. Our services team are dedicated to serve guests with their passion and inspiration. Thank you for sharing and we look forward to... More 

Singapore, Singapore
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 days ago NEW via mobile

This hotel has the most friendliest staffs that I have came across in South East Asia. From the very moment that you step off your taxi at the hotel till your front desk staff, they are all smiling and greeting you with lots of joy. It was my first time at this hotel but I was greeted like I was... More 

Helpful?
Thank Vinoth P
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Vinoth P, Thank you very much for sharing your experience at Sheraton Hanoi Hotel. We could not happier when reading your comments. As you mentioned our associates makes the hotel special, they all go out of their way to assist and deliver top quality service to exceed the expectations of all guests. Should your future travels bring you back... More 

Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The stuff at the club lounge, Mr Truong Ngo was so friendly and taught us so much tips about Hanoi. The hotel is located not at the center of the city, but offers free shuttle bus. If use taxi, the fare is just 2.5 USD between the hotel and downtown, Lake Hoan Kiem. We enjoyed free drink and food every... More 

Helpful?
1 Thank Yukio_Nozu
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Yukio_Nozu, Thank you for sharing your experience at Sheraton Hanoi Hotel. We are delighted to hear that you enjoyed your visit with the Sheraton Club Lounge and that Mr. Truong Ngo was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review.... More 

2 reviews
Reviewed 1 week ago

The service and smiles of the Club Lounge team under Ms Hang Bui is something I always appreciate when I stay at the Sheraton Hanoi Hotel, but the faces we don't often see - the room cleaning team - should also be recognized. Ms Hue Nguyen on the 18th floor is a good example. Not only is she diligent in... More 

Helpful?
Thank RePhoenix
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear RePhoenix, Thank you for your review of Sheraton Hanoi Hotel. Your comment are much appreciated. We will definitely to retrain our Sheraton Club team in order to deliver consistent services. We are very happy to read your comment about Ms. Hue Nguyen who always work extremely hard and you always see them with a smile on her face. Once... More 

Barmston, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We stayed at the Sheraton for 3 days and nights during which there was a diplomatic conference and a very high ranking persons wedding. The atmosphere was very unwelcoming for the whole 3 days as we were surrounded by, obviously very important business people who never spoke or acknowledged our presence. The front desk was always busy with business men... More 

Helpful?
1 Thank irawlins
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear irawlins, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We want to first sincerely apologies for the unpleasant experiences you encountered during your stay with us. We could have managed the situation to give you a better experience. Your feedback is very valuable to us. We will move forward to improve. Please allow... More 

auckland
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago

I was in Hanoi for a week and the weather was foggy the whole time. So please bear that in mind when considering my review. The Hotel is great. The rooms are big, modern, clean and have great amenities. The staff are very friendly and helpful. The bar is a bit of a let down. Too many girls doing business... More 

Helpful?
Thank Shafraz
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Shafraz, Thank you for your review of the Sheraton Hanoi Hotel. It is great to read your positive comments about the hotel and the rooms and that our associates were friendly and helpful. We noted your comment a the bar and move forward to improve. I hope that we will have an opportunity to welcome you back to the... More 

1 review
Reviewed 2 weeks ago

All the staff has being genuinely helpful and some times went out of their way to help and make sure you're satisfied. everyone is so polite and it just gives you such an amazing feeling. There's a high level of professionalism in any staff position- I had very good interaction and immediate help with reception- restaurant hosts- porters and even... More 

Helpful?
Thank Marios L
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Marios L, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We are delighted to hear that you had an enjoyable and memorable experience with us. Our associates always strive to provide guests with top quality services and exceeding expectations. Their passion, inspirations and eagerness to learn have shown through the personalized services catering... More 

Denton, Texas
Level Contributor
5 reviews
Reviewed 2 weeks ago via mobile

Upgraded to the top floor. But then downgraded due to Obama and other officials in town.. But otherwise nice hotel. Warm welcome. They even handled a puppet show ticket problem for us. Just say to a taxi Sheraton and they all know where it is.

Helpful?
Thank blinkrb
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear blinkrb, Thank you for posting your review on Tripadvisor. It's a great pleasure to hear that you've had a lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Sheraton Hanoi. Therefore, when we... More 

1 review
Reviewed 2 weeks ago

Room was good. Good view. Most important thing is friendly staff. They would greet everyone that walk in front of them. They even send up the food i ordered thru online delivery. Good service. Breakfast was good with many variations.

Helpful?
Thank Hafiz S
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Hafiz S, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We are delighted to know that you had a pleasant stay with us. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

A lovely hotel away from the hustle and bustle of the busy hanoi city. A short drive from the international airport on the banks of West lake this hotel is a great way to acclimatise to vietnam after a long flight. Some great restaurants, bars and coffee places within walking distance. Short taxi ride to the centre which the hotel... More 

Helpful?
Thank reviewfish
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear reviewfish, Thank you for taking your time to post this review. Located next to West Lake , Sheraton Hanoi Hotel resemble an elegant resort in the midst of a busy, prosperous city with many restaurants and bars nearby. All of our staffs go out of their way to assist and deliver top quality service to exceed the expectations of... More 

913 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (511)
Viewed
Family/Play Areas (4)
Viewed
Room/Suite (66)
Viewed
Pool/Beach Area (19)
Viewed
Hotel & Grounds (78)
Viewed
Dining (28)
Viewed
View from Room (47)
Viewed
Business Centre/Function Rooms (5)
Viewed
Bathroom (34)
Viewed
Other (230)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (386)
Viewed
Amenities (65)
Viewed
Deluxe Room (54)
Viewed
Executive Suite (67)
Viewed
Grand Deluxe Room (52)
Viewed
Pool (18)
Viewed
Dining (30)
Viewed
Sheraton Club King Room (49)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Hotel & Grounds (7)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (3)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.2 km away
InterContinental Hanoi Westlake
1.4 km away
Pan Pacific Hanoi
Pan Pacific Hanoi
#79 of 573 in Hanoi
1,532 reviews
4.9 km away
Hilton Hanoi Opera
Hilton Hanoi Opera
#93 of 573 in Hanoi
1,827 reviews
Show Prices
Show Prices
Show Prices
7.7 km away
JW Marriott Hotel Hanoi
4.4 km away
Melia Hanoi
Melia Hanoi
#66 of 573 in Hanoi
1,495 reviews
3.6 km away
Lotte Hotel Hanoi
Lotte Hotel Hanoi
#41 of 573 in Hanoi
434 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM460 - RM1,005 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Starwood APAC, Agoda, Hotels.com, Priceline, Travelocity and Odigeo so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#34 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a lake view and whether a diplomatic convention is planned.”
 of 5 bubbles irawlins, 18 Nov 2016 | Read review
“Higher floor facing swimming pool with good view.”
 of 5 bubbles , 13 Nov 2016 | Read review
“Anything above SPG rooms is great”
 of 5 bubbles 347nadeemc, 2 Nov 2016 | Read review
“Please ask for a room with lake view.”
 of 5 bubbles Asimofee, 31 Oct 2016 | Read review
“Sign up for spg membership for upper levels ...”
 of 5 bubbles EweAun, 28 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay