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Sheraton Hanoi Hotel

1,576 reviews
#83 of 607 Hotels in Hanoi
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Traveller (849)
Room & Suite (456)
Dining (121)
Overview
  • Excellent48%
  • Very good37%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(151 reviews)
“the club lounge”(93 reviews)
“spg platinum”(13 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,576)Write a Review
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All reviewswest lakethe club loungespg platinumfree shuttleold quarterbit datedlake viewquiet areaan upgradebreakfast buffetfitness centerbusiness triptaxi ridetravel deskhotel is locatedthe hustle and bustleexceptional service
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1 - 5 of 1,236 reviews
Reviewed 2 days ago

As a SPG platinum, the hotel gave us suite upgrade to Imperial Suite as well as the Executive Suite before and after my Ha Long Bay trip. Also, all 3 rooms was given club access and bkf. The breakfast choices are great and food quality...More

Thank Ben C
Reviewed 3 days ago

Nice location of the hotel close to a lake. Pity, no airport shuttle available. Check in is very strange. Even if the room was fully paid they killing my nerves with extra deposit via credit card. As my card was misused 5 times in Asia...More

Thank Peter S
Reviewed 5 days ago

Room service on 6th floor from Huyen Nguyen was excellent every day. She is so nice and always has a few kind words to say. Breakfast: the service staff are all very friendly and efficient, and there is a decent choice on offer. However it...More

2  Thank Darren_Grimston
Reviewed 5 days ago via mobile

We enjoyed our stay in this hotel as part of a tour of Vietnam and Cambodia that we were on a few weeks ago. The hotel rooms were very comfortable and large. There was a separate shower and tub which was nice. The location was...More

Thank DebbieNH
Reviewed 6 days ago

Its a great place to stay in, good experience from the front desk reception as they were able to answer to all my queries. They were also able to get back to me on some of the queries that was previously unanswered. Made a custom...More

Thank Derrick F
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$103 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#40 Family Hotel in Hanoi
#53 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#40 Family Hotel in Hanoi
#53 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (849)
Room & Suite (456)
Dining (121)
Pool & Beach (54)
Amenities (66)
Business Centre & Event Rooms (16)
Family and Play Areas (4)
Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 9 answers
Response from T8156WWstephens | Reviewed this property |
There are many of little cafes and ethnic eateries in the neighborhood. And if you feel a little adventurous like myself, there is a Starbucks within 10-15 min walk
1
Vote
Gun-Nat
27 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
2
Votes
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
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12345
Room Tips
"Take a room in another hotel."
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"Try the grilled salmon and Pho on level 17"
Read review
"Their Club Lounge is excellent."
Read review
"Only spent 6days here so can't comment on other rooms our room faced the lake."
Read review
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