We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Hanoi Hotel

Show Prices
#83 of 578 Hotels in Hanoi
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,332 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,050: English reviews
Start your review of Sheraton Hanoi Hotel
 Click to rate
Greenville, North Carolina
Reviewed yesterday NEW

I really liked the greeting they gave us, with a welcome drink. The staff was so welcoming. The rooms were comfortable and grounds very nice. Our tour group enjoyed this hotel and our tour around Hanoi.

 Report
Helpful?
Thank jcdtraveler
Norwich, United Kingdom
Reviewed 4 days ago NEWvia mobile

Excellent reception very efficient Brunch served lunchtime was excellent so much variety Breakfast also good Rooms a little dated but comfortable Dung Nguyen took very good care of us from check in onwards Good limousine service to airport

 Report
Helpful?
Thank markxhadden
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear markxhadden, We could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. I shared your compliment to Ms. Dung Nguyen...

Potomac, Maryland
Reviewed 1 week ago

We stayed two nights at the Hanoi Sheraton with a two day break in the middle so got to stay on a lower floor and a higher floor. The hotel is in a very nice location adjacent to a highway with a lot of restaurants and other conveniences and the lake. This Sheraton was no different from many others I...

 Report
Helpful?
Thank Amry J
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

DEar Amry J, We appreciate the time you spent to share your experience with us. Located by West Lake, Sheraton Hanoi instills a sense of calmness and tranquility. Our guest's room size is quite good at 37 square metres (398 sq. ft.) with separate bath, shower and great views of the surrounding lake. We duly noted your feedback about the...

New Delhi, India
Reviewed 1 week ago

its a big hotel with comfortable rooms which are well maintained. the hotel though requires an overhaul which seems to be overdue to match up with contemporary hotels. the staff was friendly and efficient. breakfast menu is oriented largely towards oriental choices with limited variety for western cuisine. the backside of hotel overlooks a yard and is not very attractive...

 Report
Helpful?
Thank mohitritug
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear mohitritug, Thank you for your kind words. The hotel team take a lot of time and effort to maintain and clean the hotel. Our associates here are always love what they do and strive to go beyond to make the guests stay as comfortable as possible. Our culinary noted your comment and will look into improvement. The guest rooms...

Jakarta, Indonesia
Reviewed 2 weeks ago

I have been staying here for 2 weeks but it really sad that I have to leave soon. The Hotel location is fit with me because it is near west lake and surrounding with restaurants and cafes. The room is very comfortable, with beautiful view of West Lake in both morning and evening time. The breakfast is great, provide many...

 Report
Helpful?
Thank yoesidha
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear yoesidha, We appreciate you taking time to share with us your experience while at our hotel. We are delighted to hear that you had an enjoyable and memorable experience with us. I personally like the West Lake area it really isn’t far from the old quarter and as you have pointed out, there are a number of great restaurants...

Reviewed 2 weeks ago

Thoroughly enjoyed my one week stay. Rainy weather ensured I stayed indoors but my stay was enjoyable. Consistent and great service from the staff notably Hue Nguyen and her colleague Huyen Nguyen keep up the good work. Definitely coming back.

 Report
Helpful?
Thank Kinuthia N
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Kinuthia N, Fabulous to hear that you had an enjoyable experience with us here at Sheraton Hanoi Hotel. I am indeed very proud of our Housekeeping associates, who as you noted, do whatever it takes and love what they do to create memorable services. Thank you for sharing and we look forward to your return. Warm regards, Nguyen Ngoc...

San Francisco, California, United States
Reviewed 2 weeks ago

The Sheraton is located about 2 1/2 miles from the bustling Old Quarter but an Uber ride is less than $3 US. Great quiet location with the added benefit of being next to the Intercontinental hotel. Be forewarned, however, there is not much in terms of things to do near the hotel. A taxi or Uber is required to go...

 Report
Helpful?
1Thank Theodore K
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Theodore K, Great to read your review and thank you for sharing your experience at Sheraton Hanoi. The Sheraton Hanoi is located slightly away from the center of town and has a great view of West Lake especially from Sheraton Club Lounge on 17th floor with many restaurants bars around. We appreciated your comment about our associates, who always...

Rehovot
Reviewed 2 weeks ago

The Sheraton Hanoi is located adjacent to West Lake, with gorgeous views of the outdoors. Service was excellent and the room was large. Full amenities were provided. The hotel is surrounded by lucious gardens, with a magnificent courtyard.

 Report
Helpful?
Thank Ira G
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Ira G, We are truly humble and could not be happier reading your review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. We are glad that...

Los Angeles, California
Reviewed 2 weeks ago via mobile

From the very first contact by email, the staff was extremely helpful with arranging multiple reservations and a travel agenda with a top tier company to ha long bay. The staff was very informative as to places to eat with walking distance. Facilities are a little older than average, but well maintained and clean. The location is not dead center...

 Report
Helpful?
Thank robc1234
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear robc1234, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. We were in deed told by our guests that they...

California
Reviewed 3 weeks ago

The Sheraton was a calm respite from the bustle of Hanoi. The rooms are old Sheraton standard and quite adequate. There are good views of the lake and the grounds of the hotel are pleasant. The staff was helpful and cheerful. The food at breakfast and the steak and seafood restaurant was excellent. While not the most modern of facilities,...

 Report
Helpful?
Thank Chingachgook
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Chingachgook, We are delighted to know that you had enjoyed your time in Hanoi with Sheraton Hanoi Hotel. The guest rooms have great views, (the higher you go up the better the views) of the lake and the surrounding areas. Thanks especially for your remarks about the staff who makes our hotel special, they love what they do to...

969 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (568)
Viewed
Hotel & Grounds (89)
Viewed
Room/Suite (72)
Viewed
View from Room (50)
Viewed
Pool/Beach Area (21)
Viewed
Dining (32)
Viewed
Business Centre/Function Rooms (7)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (34)
Viewed
Other (259)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (386)
Viewed
Amenities (65)
Viewed
Deluxe Room (54)
Viewed
Executive Suite (67)
Viewed
Grand Deluxe Room (52)
Viewed
Pool (18)
Viewed
Dining (30)
Viewed
Sheraton Club King Room (49)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Dining (3)
Viewed
Hotel & Grounds (6)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.2 km away
InterContinental Hanoi Westlake
1.4 km away
Pan Pacific Hanoi
Pan Pacific Hanoi
#77 of 578 in Hanoi
1,632 reviews
7.7 km away
JW Marriott Hotel Hanoi
Show Prices
Show Prices
Show Prices
4.9 km away
Hilton Hanoi Opera
Hilton Hanoi Opera
#88 of 578 in Hanoi
1,996 reviews
4.4 km away
Melia Hanoi
Melia Hanoi
#65 of 578 in Hanoi
1,651 reviews
3.6 km away
Lotte Hotel Hanoi
Lotte Hotel Hanoi
#51 of 578 in Hanoi
519 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM430 - RM1,169 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Agoda and Starwood APAC so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#34 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor with lake views”
 of 5 bubbles amryj, 19 Mar 2017 | Read review
“Lake View room is very beautiful”
 of 5 bubbles yoesidha, 10 Mar 2017 | Read review
“Ask for a high floor (above the 14th) with a view of the lake.”
 of 5 bubbles theodorek598, 8 Mar 2017 | Read review
“Even rooms generally offer lake views.”
 of 5 bubbles jsthouston, 26 Feb 2017 | Read review
“Lake view rooms are nice”
 of 5 bubbles PA852, 24 Feb 2017 | Read review
5 of 5