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Sheraton Hanoi Hotel

Traveller (984)
360
Panoramas (13)
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Certificate of Excellence
Overview
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K5 Nghi Tam, 11 Xuan Dieu Road Tay Ho District, Hanoi 1000 Vietnam See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
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Rooms
3 Feb4 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,735)
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1,359 results
Traveller rating
644
483
172
38
22
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LanguageEnglish
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644
483
172
38
22
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All reviews west lake the club lounge spg member free shuttle old quarter bit dated lake view breakfast buffet an upgrade executive floor fitness center business trip taxi ride hotel is located halong bay the hustle and bustle pho
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1 - 5 of 1,359 reviews
Reviewed 6 days ago

This is my first time in Hanoi so I do not expect much. I remembered that it was a rainy and cold day of Hanoi. I arrived at the hotel around 7PM, and I would have to say that I felt welcome the moment I...More

Date of stay: December 2018
Thank cuongle94
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi HotelResponded 3 days ago

Dear cuongle94, Thank you for taking your time to share your experience about your stay at Sheraton Hanoi Hotel on Tripadvisor. It was so delightful to read your review. It's an honor for our associate to provide our guests with warm, friendly and attentive services....More

Reviewed 1 week ago via mobile

We travelled as family and stayed 2 nights here. We were upgraded to executive suite upon check in at the club lounge. The suite is huge, tripled the size of a club room we booked earlier. The breakfast spread at the lounge has a good...More

Date of stay: January 2019
Thank pearlycarol
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi HotelResponded 1 week ago

Dear pearlycarol, We appreciate the time you spent to share your experience with us. We're so happy that you enjoyed the room, breakfast and evening cocktail. Your feedback on the kids club is well-noted and will be passed to our hotel managers. Thank you for...More

Reviewed 1 week ago

I enjoyed my stay here, but I wanted to be in Westlake. It's about a 10 - 20 minute drive to old town Hanoi. Just a little too far to walk, but taxi's are a plenty, along with cycle rickshaws. If you have a local...More

Date of stay: November 2018
1  Thank cowley143
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi HotelResponded 1 week ago

Dear cowley143, Thank you for taking your time to review us on Tripadvisor! We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. We're glad that you enjoy the spacious room and the delicious breakfast. Our associate always strive their best to provide...More

Reviewed 1 week ago

Our family of three spent a week at this Hotel, over Christmas. At check-in we were upgraded to a suite & on arrival there was a beautiful selection of cakes & fruit waiting for us. Our suite was well appointed & whilst this hotel is...More

Date of stay: December 2018
Thank Angie965
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi HotelResponded 1 week ago

Dear Angie965, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. It's an honor for our associate to provide our guests with warm, friendly and attentive services. We assure that we will pass your great comments to the Team. Thank you once...More

Reviewed 2 weeks ago via mobile

As my hubby is platinum elite, we were upgraded to suite since the trip was also to celebrate my son’s birthday and our wedding anniversary. During our stay on 7-10 and 12-13 Dec, we received great service from most of the staffs. Room was also...More

Date of stay: November 2018
1  Thank CharmaineChua
Response from HuongNg141, Public Relations Manager at Sheraton Hanoi HotelResponded 2 weeks ago

Dear CharmaineChua, Thank you for taking your time to review us on Tripadvisor! It was such an honor for us to host your family at Sheraton Hanoi Hotel. We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. We assure that we will...More

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About
Description
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 More spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
299
Price range
US$89 - US$330 (Based on Average Rates for a Standard Room)
Location
Vietnam > Hanoi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
299
Price range
US$89 - US$330 (Based on Average Rates for a Standard Room)
Location
Vietnam > Hanoi
Photos
Traveller (984)
Room & Suite (499)
Dining (126)
Pool & Beach (51)
Amenities (66)
Business Centre & Event Rooms (15)
Family and Play Areas (4)
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Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from Chris P | Reviewed this property |
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our... More
1
Vote
Gun-Nat
27 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1
Vote
Sunshine316601
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"Great view from the higher rooms"
cowley143
1 week ago
Read review
"High floor rooms facing the lake would be best."
Angie965
1 week ago
Read review
"High Floor, better view"
yinnamkevin
4 weeks ago
Read review
"Higher floor and far from the lift"
ahKenny
26 Nov 2018
Read review
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