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Sheraton Hanoi Hotel

Booking.comUS$120*
View Deal
#84 of 580 Hotels in Hanoi
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$157*
US$120*
US$157*
US$120*
US$129*
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,362 Reviews from our TripAdvisor Community

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Showing 1,074: English reviews
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Reviewed yesterday NEWvia mobile

Great hotel and great house keeping. Oanh Tran is the best service and a great person to have working for the hotel. I highly recommend the hotel for its amazing friendly service. The hotel is 10 minutes from the old town and set in a great location in the city

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Helpful?
Thank Richard W
Melbourne, Australia
Reviewed 2 days ago NEW

We were once avid supporters of the Sheraton Hotel Group having used them many times in our travels and at home but unfortunately, our experience with the Sheraton Hanoi most definitely has changed our minds. In fact, we were going to stay at the Sheraton in Hong Kong (last week) but opted to stay at the Langham instead (which was...

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Thank susycam
Reviewed 4 days ago NEWvia mobile

Stayed here for a week and a half on business. Although my first stay at this particular hotel, I've been coming to Hanoi and staying in 5 star hotels the past 10 years or so. However, a co-worker familiar with the hotel says it hans't changed in 15 years or so. Pros: excellent, friendly, & helpful staff. I can't say...

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Helpful?
Thank Jason M
Management response:

Dear Jason M, We would like to thank you for taking your valuable time to share with us your recent experience at Sheraton Hanoi. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in...

Jersey, United Kingdom
Reviewed 4 days ago NEW

I enjoyed my stay very much. I had a club room on the 16th floor which was very spacious and clean and the bed was extremely comfortable. The Club lounge is well appointed with great views. Room service was prompt. Breakfast was very good with large and varied choice. The garden area is beautiful. The pool is very nice and...

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Thank Julian S
Singapore River, Singapore
Reviewed 1 week ago

1. extremely disappointed when room was not even ready when we check in at 5pm. 2. security staff was extremely rude to me and grab bike when we do not even know bikes are not allowed into the hotel compound. I was made to alight at the gate and walk in at the ramp up to the door. 3. service...

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1Thank clementtoh
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear clementtoh, Thank you for sharing your experience at the Sheraton Hanoi and please accept my sincere apologize on behalf of the associates for the service was not up to your expectations and that the room was not ready upon your arrival. Being a top notch 5 star hotel, we must ensure top quality service and giving guests a pleasant...

Redcliffe, Australia
Reviewed 1 week ago via mobile

Th Sheraton Hanoi is like a Sheraton anywhere in the world. The advantage is quality and user friendly rooms which are spacious and familiar. The downside is you could be anywhere until you look out at the beautiful lake and city view. We had a very comfortable two night stay broken by an overnight trip to Halong Bay. The staff...

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Helpful?
Thank Lisaag58
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Lisaag58, We are glad you enjoyed your stay with us and that the facilities and services met your expectations. Our associates strive to always provide our guests with warm, attentive and personalized services. We would recommend our guests to join Starwood Preferred Guest program and to visit starwoodhotels.com to book directly with us, this will guarantee WIFI internet access...

Reviewed 1 week ago via mobile

My husband and two children (10 & 12) stayed for two nights, went to Halong Bay for one night and then returned to the Sheraton for a third night. We had a lovely and very comfortable stay. My children were especially impressed with breakfast buffet and the extensive choices available. We used the pool area which was lovely. My only...

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Helpful?
Thank Kylie S
SheratonHanoiManager, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Kylie S, We appreciate the time you spent to share your experience with us. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Our Culinary team are so happy to read your comment about breakfast buffet. We work hard to ensure there is a large. Thank you for your comments as they will inspire...

NSW, Australia
Reviewed 1 week ago via mobile

I had the best surprise and stay here. Check in staff are friendly and efficient. Was only here one night and have to say that it was a very nice room, access to the club Lounge area is always so good and the amenities are fantastic. I wish I could have stayed longer to enjoy more. Would love to come...

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Helpful?
Thank Portia1972
Management response:

Dear Portia1972, Thank you for taking the time sharing your experience here on Trip Advisor. We are delighted to read you enjoyed the upgrade to our Presidential Suite and the Sheraton Club facilities. It's our pleasure to make your stay memorable. We look forward welcoming you in a near future. Best regards, Julien Tavagnutti Sheraton Hanoi Hotel

Reviewed 2 weeks ago via mobile

The Sheraton hotel was an excellent choice! The entire facility is beautiful, clean, and offers a lovely view. The staff is very friendly and accommodating. The restaurant offers delectable choices from around the world. Laundry service was fast and affordable. I would do definitely recommend this hotel and stay here again. Thank you for a memorable stay!

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Helpful?
Thank Becky R
Management response:

Dear Becky R, Fabulous to read your review. We are delighted to hear that you had an enjoyable and memorable experience with us. At Sheraton Hanoi, associates are dedicated to serve guests with their passion, inspiration and warm hearts. Our culinary team also make continuous efforts to ensure high quality and a wide range of cuisines from Oriental, Western to...

Reviewed 2 weeks ago via mobile

A very good single nights stay here with my wife. The rooms are spacious, spotlessly clean and good value. Staff are extremely helpful, very polite and to be honest we couldn't have asked for anything more. This is our first day in Vietnam so some of the food takes a little time to get used to but all served hot...

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Helpful?
Thank Duncan G
Management response:

Dear Duncan G, Thank you for choosing Sheraton Hanoi as your destination for your first trip to Vietnam. We could not be happier you enjoyed your stay with us and that the facilities and services met your expectations. Your feedback about food will inspired our culinary team to keep up the good jobs. Should your future travels bring you back...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM413 - RM1,451 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Hotwire, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 810 and 812 with our two kids and it was quiet”
bonniekiama, 15 Apr 2017 | Read review
“1 room on each floor, ending in 02, is a suite”
brucemitchell108, 1 Apr 2017 | Read review
“Be sure to take a short walk to the restaurants on the lake.”
  • Dated
  • Dated, could be rennovated
904chrisd, 25 Mar 2017 | Read review
“Higher floor with lake views”
amryj, 19 Mar 2017 | Read review
“Lake View room is very beautiful”
yoesidha, 10 Mar 2017 | Read review
5 of 5
Booking.com
US$120* /night
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Expedia.comUS$120
PricelineUS$129
TripAdvisorUS$120
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*Disclaimer
Prices are for 1 room, 2 adults
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