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All reviewswest lakethe club loungespg platinumfree shuttleold quarterbit datedlake viewquiet areaan upgradebreakfast buffetfitness centerbusiness triptaxi ridetravel deskhotel is locatedthe hustle and bustleexceptional service
As a SPG platinum, the hotel gave us suite upgrade to Imperial Suite as well as the Executive Suite before and after my Ha Long Bay trip. Also, all 3 rooms was given club access and bkf.
The breakfast choices are great and food quality...More
Nice location of the hotel close to a lake. Pity, no airport shuttle available. Check in is very strange. Even if the room was fully paid they killing my nerves with extra deposit via credit card. As my card was misused 5 times in Asia...More
Room service on 6th floor from Huyen Nguyen was excellent every day. She is so nice and always has a few kind words to say.
Breakfast: the service staff are all very friendly and efficient, and there is a decent choice on offer. However it...More
We enjoyed our stay in this hotel as part of a tour of Vietnam and Cambodia that we were on a few weeks ago. The hotel rooms were very comfortable and large. There was a separate shower and tub which was nice. The location was...More
Its a great place to stay in, good experience from the front desk reception as they were able to answer to all my queries. They were also able to get back to me on some of the queries that was previously unanswered. Made a custom...More
Response from SheratonHanoiManager | Property representative |
Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit.
Nguyen Ngoc Tien
Director of Rooms