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    Sheraton Hanoi Hotel

    K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
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    Best prices for your stay
    06/08/2017 07/08/2017
    Savings alert: 13% below average rate

    The price you found is 13% lower than this hotel's average rate of US$98/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$109
    US$85
    SAVE US$24
    US$109
    US$85
    SAVE US$24
    US$109
    US$85
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    Traveller (670)
    Room & Suite (367)
    Dining (95)
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    Overview
    • Excellent46%
    • Very good38%
    • Average13%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “west lake” (159 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,418)
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    There are newer reviews for Sheraton Hanoi Hotel
    See the most recent reviews

    301 - 305 of 1,118 reviews

    Reviewed 25 March 2016

    While the hotel was nice (though somewhat dated) it was an extremely difficult process to check in to the hotel. The rates were wrong initially and, even though the front desk clerks could see a lower rate, we had to use the computer center to...More

    Thank Scott P
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 28 March 2016

    Dear Scott P, Thank you for your visit to Sheraton Hanoi. We want to first sincerely apologize for the unpleasant experience you encountered. We could have better managed your overall situation in a more efficient manner. Our aim is to create an effortless travel experience...More

    Reviewed 23 March 2016

    We were booked here with Elegant Travel and Tours (STL) holidays. Our first night in Viet Nam. A wonderful hotel and the front desk staff were so helpful, getting us a room early as we arrived at just after 7 am. Giving us an upgraded...More

    Thank Brockers5018
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 28 March 2016

    Dear Brocker5018, Thank you for staying at Sheraton Hanoi Hotel. We are delighted to hear on your pleasant stay with us. At Sheraton Hanoi, we are committed to engaging with all guests and providing a personalized service. We look forward to your future visit back...More

    Reviewed 21 March 2016 via mobile

    I recently stayed at this hotel with my family as my Dad had business there. I was so taken aback that the concierge remembered our names, since it is quite a large hotel with so many people coming in and out for business and weddings....More

    Thank Sarah F
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 28 March 2016

    Dear Sarah F, Thank you for staying at Sheraton Hanoi. We are delighted to hear on your experience with us. At Sheraton, we always strive to deliver top quality service to all of our guests. All staffs are engaging and deliver a personalized service. Sheraton...More

    Reviewed 19 March 2016

    We enjoyed a pleasant couple of nights here but, being a city hotel, there was a continuous stream of 'business conventions', seminars and weddings; so not peaceful. All the staff were friendly and courteous and even with the language barrier tried their best to help....More

    Thank Maninasuitcase2014
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 28 March 2016

    Dear Maninasuitcase2014, Thank you for staying at Sheraton Hanoi Hotel. We are delighted to hear on your pleasant stay with us. Sheraton Hanoi caters to both business and leisure travelers and we are committed in providing personalized and top quality service to all of our...More

    Reviewed 18 March 2016

    Nice hotel on the West Lake. A little out of town but hotel runs a shuttle service 2 hourly in the mornings. Great views over the lake and plenty of local bars and restaurants nearby. Hotel is typical of its brand, great service, good breakfast...More

    Thank Annmarie B
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 28 March 2016

    Dear Annmarie B, Thank you for choosing Sheraton Hanoi. We are delighted to read on your pleasant experience with us. Our staffs are proactive and dedicated to assist all guests and go the extra step. Guests convenience and comfort are always our top priority, thus...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$95 - US$288 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #26 Luxury Hotel in Hanoi
    • #31 Business Hotel in Hanoi
    • #34 Spa Hotel in Hanoi
    • #54 Romantic Hotel in Hanoi
    • #55 Family Hotel in Hanoi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Priceline, Ctrip TA, Starwood APAC, Expedia, Hotels.com, Booking.com, TripOnline SA, Travelocity, Hotwire, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
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    Traveller (670)
    Room & Suite (367)
    Dining (95)
    Pool & Beach (42)
    Hotel & Grounds (447)
    Bathroom (43)
    Business Centre & Event Rooms (8)
    Family and Play Areas (4)
    Nearby
    InterContinental Hanoi Westlake
    2,253 reviews
    .22 km away
     
    Pan Pacific Hanoi
    1,753 reviews
    1.41 km away
     
    Fraser Suites Hanoi
    82 reviews
    .60 km away
     
    The Hanoi Club Hotel & Lake Palais Residences
    262 reviews
    1.08 km away
     
    Nearby Restaurants
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    Kobala Bar Restaurant Rooftop
    43 reviews
    .13 km away
    Nearby Attractions
    Yakushi Center
    110 reviews
    .18 km away
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    55 reviews
    .14 km away
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    .27 km away
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    Ask a question
    Questions & Answers
    surfbreak
    20 July 2017|
    AnswerShow all 4 answers
    Response from tiennguyenngoc | Property representative |
    Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite... More
    1
    Vote
    Spencer230
    26 February 2017|
    AnswerShow all 7 answers
    Response from Lesterino | Reviewed this property |
    Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
    1
    Vote
    simone s
    6 September 2016|
    AnswerShow all 3 answers
    Response from Aruna G | Reviewed this property |
    Sorry we did not check as the need was not required. But we will update next time when we post. .
    2
    Votes
    Room Tips
    "Get higher floor with view of the lake"
    Read review
    "Lake views are best"
    Read review
    "Rooms with the Lake View have a good view"
    Read review
    "A view of the lake is preferable."
    Read review
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