We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Hanoi Hotel

Show Prices
#84 of 578 Hotels in Hanoi
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,358 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Hanoi Hotel
See the most recent reviews
Showing 1,070: English reviews
Amsterdam, The Netherlands
Reviewed 22 December 2015

Building is ancient and could do with some repair or renovation, especially the rooms, even though i was upgraded to a suite. Did not use F&B outlets, except for breakfast room. Also this is part of the lobby and does not bring any atmosphere. Staff is very friendly. Did not use swimming pool, but you have to cross a hallway...

 Report
Helpful?
Thank RickAmsterdam
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear RickAmsterdam, First of all, we sincerely apologize for any inconvenience during your stay with us. Please be rest assured that we have noted down all your comments and work toward avenues of improvement. Guests convenience and comfort are always our top priority, thus we strive to cater this by our service and facilities. Should your future travels bring you...

Singleton, Australia
Reviewed 21 December 2015

We spent seven nights and enjoyed our experience with the hotel. The Sheraton Hanoi is situated approximately five to seven minutes from the heart of Hanoi (60,000 - 80,000 VND) and after a day of hustle and bustle, the hotel location a quiet retreat. The rooms are adequate however our room rate did not come with free wifi. We experienced...

 Report
Helpful?
Thank Adrian2016Traveller
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear 2015ANH2015, Thank you for staying at Sheraton Hanoi. With the location next to the West Lake, guests staying at Sheraton Hanoi can enjoy both the busy Hanoi's style as well as the comfortable and peaceful moment when coming back to the hotel. Thank you for your great comments and we look forward to welcome you back on your future...

Indianapolis, Indiana
Reviewed 21 December 2015

We had a great time staying at this hotel. It was very nice and the service was also very good. This was a bit of a treat to ourselves after staying in a number of budget hotels. The bedding was very nice, as was the mattress-- we had a great night's sleep. And, if you have access to the lounge,...

 Report
Helpful?
Thank RebeccaIndy
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Rebeccalndy, We are delighted to hear that you have enjoyed your stay at Sheraton Hanoi. We strive to give all our guests a pleasant and comfortable stay. With our spacious and comfortable Sheraton sleeper beds, personalized, warm and proactive service, gastronomic dining options and facilities, we strive to exceed the expectations of all travelers. We are looking forward to...

Singapore, Singapore
Reviewed 20 December 2015

Wifi: great Breakfast: excellent, loved the omelette station, fresh fruits and the variety of korean/japanese/vietnamese/asian/american breakfast options Gym: Large enough but spotted a cockroach while working out on a late night. Good that it's 24/7 Service: Excellent. Exemplary service.

 Report
Helpful?
Thank Cindy T
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Cindy T, Thank you for your great comments. Sheraton Hanoi’s buffet has always been well-known for its wide selection and food quality. Guests convenience and comfort are always our top priority, thus we strive to cater this by our service and facilities. Thank you for choosing Sheraton Hanoi and look forward to welcome you back in your future visit...

Hanoi, Vietnam
Reviewed 14 December 2015

The hotel stay was excellent, House keeping was out standing. The house keeper assigned to my room was OANH TRAN, and Supervisor Huyen Phan, they were available to answer all of my questions. In fact, I had a broke clock and they supplied me with one from their home.

 Report
Helpful?
Thank James D
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear James D, Thank you for choosing to stay at Sheraton Hanoi Hotel. We are delighted to read such great comments from you. Our staffs are proactive and dedicated to assist all guests with warm and friendly characters. Should your future travels bring you back to Hanoi, we will warmly welcome you back to Sheraton. Thank you and warm regards,...

Hanoi, Vietnam
Reviewed 13 December 2015 via mobile

Just attended an event here in the ballroom that i forgot the name. Hotel quite good at service. Staff was friendly. Good value for money if you don't dine here. Because the food was not really impressive as we expected it from a 5-star hotel.

 Report
Helpful?
Thank Hai L
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Hai L, Thank you for your helpful comments. At Sheraton Hanoi, we always strive to provide the value-for-money experience with genuine care and personalized service. Indeed, we took down your advice regarding our food for future improvement; however, we would love to welcome you back to our hotel for some dining experience with the diverse buffet at Oven D’or...

Bali, Indonesia
Reviewed 12 December 2015

Very good hotel. Check in process was very efficient and frindly. staff also very helpful. I have problem with wifi connection to my mobile and staff came to the room and fixed it in a minute. Room was clean and the amenities were all great. I travle with Executive ousekeeper of St Regist Bali and Mr. Quang the Executive Housekeeper...

 Report
Helpful?
Thank GUN99
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear GUN99, Thank you for staying at Sheraton Hanoi. We are delighted to hear such wonderful comments from you. Staffs at Sheraton Hanoi are friendly, warm and proactive, and we always do the best we can to deliver a pleasant stay to all of our guests. Should your future travels bring you back to Hanoi, we will warmly welcome you...

Singapore, Singapore
Reviewed 7 December 2015

Room and view were great - everyone especially the greeters were really friendly and struck conversations with me while waiting for my drivers each time. Definitely recommended to stay - location is a little further out from the central area, but personally i prefer it this way so that it is away from the buzz but since cabs are cheap...

 Report
Helpful?
Thank Dylise D
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Dylise D, Thank you for staying at Sheraton Hanoi. Our staffs are always personalized and go the extra steps to exceed guests expectation, since at the end of the day, guest engagement and the connection are what matter, and what make us different from other hotels. We will keep continue to provide service that is value for guests' money...

Kilauea, Hawaii
Reviewed 7 December 2015 via mobile

Wow what service. We stayed here for 2 nights then checked out went to halong bay for 2 nights. Came back here. I work for a st Regis in Hawaii. And can say the service here at the Sheraton Hanoi is top notch. They remembered it was our anniversary stay sent up chocolates every night and a fruit plate and...

 Report
Helpful?
Thank kauaigirl1990
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear kauaigirl1990, Thank you for choosing Sheraton Hanoi. We are delighted to hear that you have had a wonderful stay with us. At Sheraton, personalized service with care and warmth has always been empowered to our staffs; and they go out of their way to ensure memorable experience has been delivered to guests. Thank you for your great comments, and...

New Delhi, India
Reviewed 5 December 2015

Friendly staff who went out of their way to help us out, particularly since my sister and I were travelling with two sixty plus ladies and one cranky teenager, who between the three of them managed to lock us out of our room with clockwork regularity. The rooms were comfortable, the club floor rooms luxurious and the complimentary cocktails and...

 Report
Helpful?
Thank rachnabisht
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear rachnabisht, Thank you for staying at Sheraton Hanoi Hotel. All of our staffs are dedicated in providing personalized and comfortable service. Thank you for your great comments, and we will keep continue to deliver the unique experience to all of our guests. We look forward to your future visits back to Sheraton Hanoi and it will be our pleasure...

1,003 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (602)
Viewed
Pool/Beach Area (22)
Viewed
Room/Suite (78)
Viewed
Hotel & Grounds (90)
Viewed
View from Room (54)
Viewed
Bathroom (38)
Viewed
Dining (33)
Viewed
Business Centre/Function Rooms (7)
Viewed
Family/Play Areas (4)
Viewed
Other (276)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (386)
Viewed
Amenities (65)
Viewed
Deluxe Room (54)
Viewed
Executive Suite (67)
Viewed
Grand Deluxe Room (52)
Viewed
Pool (18)
Viewed
Dining (30)
Viewed
Sheraton Club King Room (49)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (15)
Viewed
Dining (3)
Viewed
Hotel & Grounds (6)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Room/Suite (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.2 km away
InterContinental Hanoi Westlake
1.4 km away
Pan Pacific Hanoi
Pan Pacific Hanoi
#78 of 578 in Hanoi
1,669 reviews
7.7 km away
JW Marriott Hotel Hanoi
Show Prices
Show Prices
Show Prices
4.9 km away
Hilton Hanoi Opera
Hilton Hanoi Opera
#88 of 578 in Hanoi
2,046 reviews
4.3 km away
Melia Hanoi
Melia Hanoi
#66 of 578 in Hanoi
1,700 reviews
4.7 km away
Hotel de l'Opera Hanoi - MGallery Collection
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM414 - RM1,536 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Hotwire, TripOnline SA, HotelQuickly, Evoline ltd and getaroom.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 810 and 812 with our two kids and it was quiet”
bonniekiama, 15 Apr 2017 | Read review
“1 room on each floor, ending in 02, is a suite”
brucemitchell108, 1 Apr 2017 | Read review
“Be sure to take a short walk to the restaurants on the lake.”
  • Dated
  • Dated, could be rennovated
904chrisd, 25 Mar 2017 | Read review
“Higher floor with lake views”
amryj, 19 Mar 2017 | Read review
“Lake View room is very beautiful”
yoesidha, 10 Mar 2017 | Read review
5 of 5