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Sheraton Hanoi Hotel

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Traveller (893)
Room & Suite (464)
Dining (124)
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Overview
  • Excellent48%
  • Very good37%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(158 reviews)
“the club lounge”(97 reviews)
“spg member”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Reviews (1,640)
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Traveller rating
603
462
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37
20
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603
462
170
37
20
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All reviewswest lakethe club loungespg memberfree shuttleold quarterlake viewbit datedquiet areabreakfast buffetan upgradefitness centertaxi rideupgraded to a suitetravel deskhotel is locatedhalong baythe hustle and bustle
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311 - 315 of 1,292 reviews
Reviewed 9 November 2016

I cant understand when everything that you asked for from this hotel needs to wait for 10 minutes. Is it their SOP to inform paid guest that 10 minutes are all it takes to get things done or its just a lame excuse. I dont...More

1  Thank myazahar
Response from Tien N, Manager at Sheraton Hanoi HotelResponded 15 November 2016

Dear myazahar, Thank you for taking the time to post this review following your stay at Sheraton Hanoi Hotel. We are never happy to read these type of reviews and do apologies for your disappointment. It would be greatly appreciated if you could provide specific...More

Reviewed 3 November 2016 via mobile

We stayed 2 nights with our children. All staff very friendly and helpful from the arrival. Great breakfast selection and amazing Asian selection. Great bread. Baguette is like in France. Room was impeccable and thank you to converge to help with tour in Sasa and...More

Thank youbel1970
Response from Tien N, Manager at Sheraton Hanoi HotelResponded 14 November 2016

Dear youbel1970, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We are delighted to hear that you had an enjoyable and memorable experience with us. At Sheraton Hanoi, associates are dedicated to serve guests with their passion, inspiration and...More

Reviewed 2 November 2016

The accommodation and the service were both surprisingly good! While on the approach through the tiny streets, I wasn't expecting much, but they sure surprised me. Don't compare the facility to other Sheratons in terms of size, but definitely compare it in terms of service.More

Thank Nadeem C
Response from Tien N, Manager at Sheraton Hanoi HotelResponded 10 November 2016

Dear Nadeem C, Thank you for taking the time to post this review on tripadvisor. We are truly humbled and could not be happier reading your review. We make every effort to maintain the high standards of quality service delivery we are renowned for and...More

Reviewed 1 November 2016 via mobile

I guess Sheraton only need foreign guests, not Vietnamese. As whenever i come, the girl at the door never smiles or opens the door for me, the lobby staffs don't give any help.. But I can stand that. Until they wanna check my ID and...More

Thank Trần T
Response from Tien N, Manager at Sheraton Hanoi HotelResponded 7 November 2016

Dear Trần T, Thank you for your review of the Sheraton Hanoi Hotel. We want to first sincerely apologize for the unpleasant experience you encountered during your stay with us. I have personally looked into your comments and shared with the rest of the team....More

Reviewed 1 November 2016 via mobile

It was my first time in Vietnam and I chose to visit Hanoi based on some recommendations. As an SPG member I chose the Sheraton which couldn't have been better. Great semi quiet location not that far from everything, near little boutiques and restaurants if...More

Thank CarlaLopez83
Response from Tien N, Manager at Sheraton Hanoi HotelResponded 10 November 2016

Dear CarlaLopez83, Thank you for choosing Sheraton Hanoi as your destination for your first trip to the city. Located next to West Lake, Sheraton Hanoi Hotel resemble an elegant resort in the midst of a busy, prosperous city. There are a number of good restaurants...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$102 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#42 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#42 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (893)
Room & Suite (464)
Dining (124)
Pool & Beach (52)
Amenities (66)
Business Centre & Event Rooms (13)
Family and Play Areas (4)
Questions & Answers
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SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from T8156WWstephens | Reviewed this property |
There are many of little cafes and ethnic eateries in the neighborhood. And if you feel a little adventurous like myself, there is a Starbucks within 10-15 min walk
1
Vote
Gun-Nat
27 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1
Vote
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"overlooking the lake"
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"Rooms higher in the hotel, away from elevators."
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"Best Hotel to stay in"
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"Ask for a pool view room"
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