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Crowne Plaza West Hanoi

487 reviews
#83 of 607 Hotels in Hanoi
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Traveller (169)
Room & Suite (63)
Dining (24)
Overview
  • Excellent58%
  • Very good35%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Crowne Plaza West Hanoi
Special Offer: Flash sale: up to 30% off
Hotel deals
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Reviews (487)Write a Review
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All reviewsexcellent hotel for businessthe club loungeplatinum memberbusiness tripswimming poolpillow menuroom servicemain restaurantold quarterinternet connectiontaxi ridemodern hotelbreakfast spreadcomfortable stayrestaurant stafftourist attractionspho
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1 - 5 of 370 reviews
Reviewed 1 week ago

Easy check-in, comfy bed and nice hot shower. Staff was friendly and I met managers checking on guest satisfaction. I wanted to try the Spa, but it was full at the time, hopefully during my next visit.More

Thank Jirka_Cisler
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 4 days ago

Dear Jirka Cisler, Warmly greetings from Crowne Plaza West Hanoi. Thank you very much for spending time and sharing your experience from your recent stay with us. I am delighted to hear that you had a wonderful time at our hotel. I will be sure...More

Hotel's Favourite
Reviewed 4 weeks ago

My second stay...looking forward to the next one. • FRONT DESK: We had a small issue when checking in but the Duty Manager Nguyen handled it perfectly and with appropriate respect for my IHG status. He is a gentle and honorable man; a perfect Duty...More

1  Thank JNSMY
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 3 weeks ago

Dear JNSMY, Greeting from Crowne Plaza West Hanoi, I will be sure to share your kind words with Duty Manager Nguyen, Ms. Vi and Ms. Duong Club Lounge and our Housekeeping team. Your sincere review really made our day. We are so happy that you...More

Reviewed 2 weeks ago

I spent one night in this hotel and like this hotel a lot. The staff was quite nice and professional and a lot of surprising welcome gifts were available. The breakfast selection was great, both western and local style. The concierge service was quite helpful,...More

1  Thank Machilus
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 2 weeks ago

Dear Machilus, Warm greeting from Crowne Plaza West Hanoi. Thank you very much for spending time review us on TripAdvisor. We are so happy to hear that you had a good impression about our staffs. Next time if you come back to Crowne Plaza West...More

Reviewed 5 weeks ago via mobile

Good hotel with friendly and helpful staff. Room quiet large with comfortable bed. I read about sleep advantage program on website and I selected the Ergonomic foam pillow. I had a really good sleep. I love the relaxing aromatherapy as well. A very good hotel...More

Thank Le A
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 4 weeks ago

Dear Le A, Thank you very much for your recent review of our hotel. I am pleased to hear that you enjoyed your stay with us and that you feel you received a great service. In our Sleep Advantage programme, besides your selected pillow, we...More

Reviewed 18 January 2018 via mobile

Fantastic hotel, perfect for business as well as for tourism. The room rate it's aligned with the services and the high quality of the hotel. Beautiful big room very well equipped. The breakfast is awesome with a wide range of different food for all the...More

Thank Luke-TRN
Response from Jakub S, Manager at Crowne Plaza West HanoiResponded 4 weeks ago

Dear Luke, Greeting from Crowne Plaza West Hanoi, Thank you for taking the time to write on TripAdvisor about the Crowne Plaza West Hanoi. Your kind words about the hotel and our restaurant are very much appreciated. We do always try our best to make...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$95 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Hanoi
#32 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#68 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
US$95 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Hanoi
#32 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#68 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (169)
Room & Suite (63)
Dining (24)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
YakubAL
18 August 2017|
AnswerShow all 7 answers
Response from Jakub S | Property representative |
Dear "YakubAL" Thank you for your querry. It is around 14Km from Crowne Plaza West Hanoi to the Old Quarter & other spots downtown. It takes about 40-45 minutes to get there by car/Uber/Grab or a bit more by public bus... More
0
Votes
koin_12
12 February 2017|
Answer
Response from Aekthada | Reviewed this property |
I didn't use the pool but I saw it from my room. It's good for a leisurely swim but if you're planning on lap swimming it isn't ideal.
-1
Votes
koin_12
12 February 2017|
AnswerShow all 3 answers
Response from Jakub S | Property representative |
Dear 'koin_12', Greetings from Crowne Plaza West Hanoi! Regarding your concern, our outdoor swimming pool is 25m in length, 8m in width and 1.3m in depth and it is suitable for lap swimming. Best regards, Trang Doan... More
1
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Room Tips
"I stayed at the top floor no noise at all..."
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"Book executive lounge access"
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"deluxe room"
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"Pool view rooms gets plenty of natural light without direct sunlight"
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