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The best customer service ever. I have allergies to egg and gluten and all though most of their breakfast was not suitable (as you can imagine this is the same everywhere what does one eat for breakfast without eggs or gluten?) The staff actually went...More
Very nice 3.5 star Hotel, good value for money and suitably located in the old quarter of Hanoi. Customer Service is outstanding with the team at reception especially Hani going the extra yard to assist us and make us comfortable.More
Response from Viet Q, Owner at Nova HotelResponded 9 March 2018
Thank you very much, thank for having chosen Nova Luxury Hotel for your recent stay. We are very delighted that you had a great time at our hotel and sharing your wonderful & memorable experience there
It was fantastic review with lovely comments,...More
It seems like a cool place to explore. I didn't have enough time to see anything. Just a couple of restaurants and a walk close to the lake. The hotel itself was nice clean and spacious. The staff was very pleasant.
This place was particularly good because of the attitudes of the staff. Everyone was strikingly friendly and eager to help, in particular the girls in the restaurant who we're serving breakfast. They were the sweetest! By the way, they don't half step with the breakfast...More
We were moved to another hotel because of water problem or something. Also, we booked through Orbitz.com but the Nova Hotel kept saying they are not paid and therefore, we must paid at the hotel they moved us to. We were confused because I was...More
Response from Viet Q, Owner at Nova HotelResponded 17 May 2017
Thank you for taking time writing the review.
As for the unexpected problem happend to all our rooms and we had tomove all our guests to a hotel nearby with same quality and staying condition, we sorry for the inconvenience and we do...More
Thank you for your email. all room equiped fast internet in the room ( very strong wifi ) Nova hotel is downgraded so we must to close and change the new hotel as name Nova luxury hotel, you could refer to... More
Thank you for your email. all room equiped fast internet in the room ( very strong wifi ) Nova hotel is downgraded so we must to close and change the new hotel as name Nova luxury hotel, you could refer to our website
For grand openning, If you make a booking at our website or email directly, we will offer you the hot deal
We are looking forward to hearing form you soon
Warmest greetings from Nova Hotel Hanoi
Thank you very much for taking your time making reservation at our Hotel. Could you please tell us which website you make a booking? We ensure that you will enjoy your... More
Warmest greetings from Nova Hotel Hanoi
Thank you very much for taking your time making reservation at our Hotel. Could you please tell us which website you make a booking? We ensure that you will enjoy your holiday time at our Hotel.
For your convenience, we have an offer with a private transfer from airport to our Hotel, and back. If you like it, please show us your flight details (number and arriving time) then we will arrange our Hotel private car to pick you up on time when you arrive. The cost is US 16$/way/4seat car (non-profit, as we do this with a wish of bringing our guests convenience and comfort). It is about 50 minutes from airport to our Hotel.
As you may know, we- Nova Hotel is a member of Vega International Tour company (you can easily check on Lonely Planet Guidebook or Tripadvisor). When you stay at our Hotel, if you are interested in any trips in and around Hanoi and Northern like Halong Bay, Sapa trekking, Hoa Lu- Tam Coc, or Perfume Pagoda,.., please feel free to let us know, we would be pleased to give you advice.
For further questions, please kindly contact us directly to our Hotel email address (sales@hanoinovahotel..so that we can show you more information and necessary things during your time in Hanoi.
Thank you and we are looking forward to hearing from you
Hanoi Nova Hotel