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Essence Hanoi Hotel & Spa

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Essence Hanoi Hotel & Spa
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2,594 Reviews from our TripAdvisor Community

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There are newer reviews for Essence Hanoi Hotel & Spa
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Showing 2,350: English reviews
Salt Lake City, Utah, United States
Level Contributor
277 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 1 week ago

We found this hotel on Trip Advisor and could not be any happier. We love being right in the old quarter, but not hearing all of the noise. Just roosters, no traffic noise. The staff is amazing. Jack and the front desk people are top notch, helping us with everything. The restaurant is amazing both for breakfast and other meals.... More 

Helpful?
Thank Marlynne P
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Marlynne P, Warmest greetings from Essence Hanoi Hotel & Spa! Thank you for your superb review. Our team perseveres to provide a “wow” experience to all our guests and your review is a testament to the fact that we seem to be getting it right. The team misses seeing you in the Essence's lobby. I really love the way... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

If I could give this 6 stars I would but only 5 are allowed here. What takes this over the top is the quality of service. First of all, from a location standpoint, it doesn't get any more central. Its in the heart of Hanoi right in the middle of all the hustle and bustle of the famous beer corner.... More 

Helpful?
Thank Samuel K. T
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Samuel K. T, Warmest greetings from Essence Hanoi Hotel & Spa! What a wonderful review of our hotel! To hear that you had “perfect service, perfect stay”, we could not ask for higher praise, and are delighted to hear that you plan to return with us soon. We really appreciate the time you spared to share your experience with... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I am an event manager and my job has taken me to some amazing properties all over the world. I've stayed in many 5 star resorts but I've never experienced the level of service as I did at the Essence Hanoi Hotel & Spa. Every morning I was greeted by name, the staff all knew my itinerary, where I was... More 

Helpful?
1 Thank Kiri M
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Kiri M, Warmest greetings from Essence Hanoi Hotel & Spa! Given the comparison of many other 5* Luxury hotels in the world, your awarding us your "Exceptional Customer Service" makes me extremely proud to be General Manager of such a very, very special hotel. Your comments regarding our staff are most appreciated as we invest heavily in training them... More 

London, england
Level Contributor
173 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 2 weeks ago via mobile

After traveling in many countries around the world since my retirement I've now found a hotel with the overall best mix of attributes I seek. Its comfortable ( the rooms are delightfully decorated and furnished), reasonably priced, situated right in the centre of the city's nightlife and got a great restaurant. But most of all, the staff are absolutely brilliant.... More 

Helpful?
1 Thank taxdoug
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Taxdoug, Gosh, what can I say but that was the most perfect review about your recent stay with us at Essence Hanoi Hotel & Spa! We absolutely care with a passion about life here and we want all our guests to feel like they are staying in a dear friends home, not just a hotel. By the sounds of... More 

Melbourne, Australia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

The staff here were so nice and helpful. Always there to open a door or give advice Location is the key here, right in e heart of the old quarter. Can get a little noisy but nothing you can't sleep through Breakfast was an extensive buffet. Well worth the booking

Helpful?
1 Thank TheBeanCan
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

This is the second time we have stayed at this hotel and it has not dropped in standards one bit. The staff are second to none in warmth, welcoming and helpfulness. Our room was quite large this time around and spotlessly clean. Breakfast was of a high standard again with smiling, friendly staff. The location in the Old Quarter is... More 

Helpful?
Thank Diane S
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Diane S, Warmest greetings from Essence Hanoi Hotel & Spa! Thank you very much for posting this great review and letting us know that you had another brilliant stay. It is always great to hear when our guests keep returning for the same reason and it makes our team very proud. Your positive review have been shared with the... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Very centrally located in the Old Quarter. Just a short 10 minutes walk to Hoem Kiem Lake and at the center of endless choice of Hanoi street food, cafes and pubs. Overall all the hotel staffs that attended to us and those we had came to contact with are very courteous, friendly, helpful and attentive. The rooms are clean and... More 

Helpful?
1 Thank Mei2020
2 reviews
Reviewed 2 weeks ago via mobile

Top location and the staff are more than happy to help and answer any questions you have. We made one slightly negative comment on our feedback survey on check out and the staff were sincerely apologetic and compensated us more than was necessary for the smallest of issues we noted, especially as we definitely didn't expect anything. There are always... More 

Helpful?
Thank Aimee C
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Aimee C, Warmest greetings from Essence Hanoi Hotel & Spa! Thank you very much for your heartwarming words about our team. I have shared your comments of praise already with them and to receive your feedback is their highest reward. Here at the Essence we strive for excellency day by day and to get your confirmation is simply great.... More 

Sacramento, CA
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

So many positive reviews here. All are correct. The staff is spectacular - knew us, took care of us. Advice as needed. Loved the fresh fruit and water bottles daily in our room and the complimentary wine bottle the first night. Stored luggage for us during our Halong Bay trip. Had luggage in our new room when we returned. Location... More 

Helpful?
Thank dafried
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Dafried, I am very grateful that you took the time to write such an amazing review following your recent stay with us, thank you for choosing Essence Hanoi Hotel & Spa! We thoroughly enjoy being part of our guests’ holiday breaks, the friendliness and engagement you experienced throughout your stay is quite simply down to the fact that each... More 

Cannes, France
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

In the very center of the old town of Hanoi you can find this amazing hotel. The check in is super friendly and you will also get information on local highlights. The room is fantastic and even with all the traffic in the street, if your room is facing the back of the hotel you cannot hear a thing. Excellent... More 

Helpful?
Thank jeanly
Essence H, Guest Relations Manager at Essence Hanoi Hotel & Spa, responded to this review

Dear Jeanly, Warmest greetings from Essence Hanoi Hotel & Spa! Wow, I am so grateful that you took the time to write write such an amazing review following your stay with us. As a team we want to hang our hats on delivering unsurpassed levels of personal service that is always professional, incredibly attentive and above all genuine. Your wonderful... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 

Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Region: Vietnam > Hanoi
Price Range: RM250 - RM460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Reservation Options:
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Hotel Style:
#1 Family Hotel in Hanoi
#2 Romantic Hotel in Hanoi
#4 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Essence Hanoi Hotel & Spa staff and other travellers.
25 questions
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Toronto, Canada
over a year ago
Chester, United Kingdom
8 months ago
Melbourne, Australia
over a year ago

See all questions (25)

Questions? Get answers from Essence Hanoi Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room on a top floor (like the 8th floor).”
 of 5 bubbles Snarldo, 30 Nov 2016 | Read review
“If you can budget for a stay in the Essence Suite, it is really lovely”
 of 5 bubbles spopey15, 21 Nov 2016 | Read review
“The lower rooms are quieter and the higher rooms have a view.”
 of 5 bubbles MarlynneP, 21 Nov 2016 | Read review
“there are connecting rooms available”
 of 5 bubbles raullim7, 9 Nov 2016 | Read review
“Best views from higher floors - third and up.”
 of 5 bubbles gareth50, 25 Oct 2016 | Read review
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