We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pan Pacific Hanoi

Save
Traveller (1171)
Room & Suite (420)
Dining (82)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent54%
  • Very good34%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“sofitel plaza”(159 reviews)
“west lake”(151 reviews)
“rooftop bar”(124 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Offers from Pan Pacific Hanoi
Hotel deals
Offers from Pan Pacific Hanoi
Hotel deals
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$97.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Hanoi hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "7271dbcc034c4863ab206b0667314bec", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":299586,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32450615],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":6,"year":2018},"checkout":{"day":4,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":97,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"7271dbcc034c4863ab206b0667314bec","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":197,"lowestMetaPrice":97,"additionalPartner":false,"highestMetaPriceDisplay":197,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":197,"lowestMetaPrice":97,"highestMetaPriceDisplay":197,"hotelName":"Pan Pacific Hanoi","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjcyNzFkYmNjMDM0YzQ4NjNhYjIwNmIwNjY3MzE0YmVjIiwiQUlLIjoiMThmZjU1NGExMWFkNDZlOGFjNGM0OGZiOWEyOGQ5MWUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "03/06/2018", "checkOut": "04/06/2018", "lowestPrice": "US$97", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32450615":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,975)
Filter reviews
1,494 results
Traveller rating
801
504
130
39
20
Traveller type
Time of year
LanguageEnglish
More languages
801
504
130
39
20
Show reviews that mention
All reviewssofitel plazawest lakerooftop barsummit loungeluxury escapes packageretractable rooftruc bach lakelake viewthe club loungeold quarterred rivera short taxi ridebusiness tripbusiness hotelluxury hotelan upgradebuffet breakfast
FilterEnglish
Updating list...
1 - 5 of 1,494 reviews
Reviewed today via mobile

Great staff, excellent breakfast, nice views from lake view rooms, comfortable beds and excellent club facilities. A good 5 star hotel, may be a little tired in places however their working on that. Would definitely use on my next visit to Hanoi.

Thank Stuart G
Reviewed 3 days ago via mobile

We arrived in Hanoi and these was the first hotel we stayed at. So it was like the first impression. The staff was really good and helped us with everything, we did get a free upgrade for the room. If you smoke you get the...More

1  Thank Alex S
Reviewed 4 days ago

We arrived at the Hotel and were greeted with Happy smiling faces a great start. Check in was a breeze and were shown to our room and our luggage arrived at same time. The hotel is going through a refurbishment and although we could see...More

Thank jeffsagas
Reviewed 2 weeks ago

Excellent hotel, well situated. Spent a very enjoyable 9 days there in April. Staff were very helpful and food in Pacifica restaurant was really good. Travel desk was able to assist with bookings for excursions out of Hanoi.More

Review collected in partnership with Pan Pacific Hotels Group
1  Thank huw89
Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 1 week ago

Dear huw89, We are delighted to read how much you enjoyed your stay at Pan Pacific Hanoi. It is especially rewarding to hear that you appreciated the service received by our associates as well as the culinary here. We wish to thank you for your...More

Reviewed 2 weeks ago

I had a chance to stay @Pan Pacific during the workshop of my company in Vietnam last month. Great hotel in terms of services & values. Room is very spacious with a nice view to the West lake, amenities are ok but not as good...More

1  Thank Kevin L
Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 1 week ago

Dear Kevin L, Thank you very much for your positive feedback regarding many aspects of your stay with us from the room, the view, breakfast offerings, Pacific Club benefits to the service provided. I am also very grateful for your comments about newspaper choice in...More

View more reviews
Most Booked Properties in Hanoi, Vietnam
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$90 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#21 Family Hotel in Hanoi
#27 Luxury Hotel in Hanoi
#36 Romantic Hotel in Hanoi
#42 Spa Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$90 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#21 Family Hotel in Hanoi
#27 Luxury Hotel in Hanoi
#36 Romantic Hotel in Hanoi
#42 Spa Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1171)
Room & Suite (420)
Dining (82)
Pool & Beach (29)
Business Centre & Event Rooms (14)
Amenities (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from Peter M | Reviewed this property |
I think about 1km
0
Votes
amanto07
7 March 2017|
AnswerShow all 5 answers
Response from MarcEmmanuel1 | Property representative |
Dear Amanto07, Thank you for your question and the interest in Pan Pacific Hanoi. We would be able to suggest a few options both for purchasing and for hiring local Vietnamese outfits. Please contact our Concierge team... More
0
Votes
kinderlady
4 January 2017|
AnswerShow all 4 answers
Response from 659dahlial | Reviewed this property |
Surrounding the hotel, there are a few small cafes and It's about 10 minutes walk towards the lake.
0
Votes
Room Tips
"Really worth the extra to stay in club room. Try to get a high floor in order to eliminate traffic noise and..."
Read review
"Executive Corner Suite upper floors. You dont need more :-)"
Read review
"my room was excellent"
Read review
"Higher floors have a great view of the lake and lights at night."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing