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Diamond Westlake Suites

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#124 of 573 Hotels in Hanoi
Certificate of Excellence
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Diamond Westlake Suites
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72 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Penang Island, Malaysia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW via mobile

If you prefer apartment stay for family and away from noisy or crowded area then this is the best 4 stars apartment suites. Located at the north eastern side of Hanoi which is facing exactly Ho Tay Lake. Very nice environment. Clean & spacious room, friendly staffs, big swimming pool, fitness centre, children playground, free internet, kitchen fully equipped with... More 

Helpful?
Thank Alice T
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this review

Dear Alice T, Thank you for taking the time to write about your positive experience while staying with us. We are really delighted you enjoyed our overall product & services. We are all hoping to welcome you back again. Kind regards, Romain P. More 

Cirencester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The staff were very friendly and helpful. The room, or rather apartment was bigger than I needed for a single person, but for 2 people or family it makes it good value. I felt safe and cared for and spent time just chilling in the apartment out of the bustle of city life. Breakfasts were good with plenty of variety.... More 

Review collected in partnership with this hotel

Helpful?
Thank 721charlotte
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this review

Dear 721charlotte, Thank you for the review, we are delighted you enjoyed the service provided by the team. Yes we have a great location by the lake, away from the bustle and hustle and yet a short drive away from the center. The outdoor jacuzzi by the swimming pool is being fixed and we are all hoping to have the... More 

Hong Kong, China
1 review
Reviewed 2 weeks ago

Front desk staffs were very helpful, restaurant staffs very polite and friendly. If they could hear up the jacuzzi during cooler months it will even be better. Walking distance pretty close to a lot of different business, shuttle buses to main streets, may be can extend the time to later in the afternoon for the return trip

Review collected in partnership with this hotel

Helpful?
Thank hellmary66
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this review

Dear Hellmary66, Thank you for the positive review. We are delighted to know you enjoyed the overall service provided by the team. Yes, our location by the largest lake in Hanoi offers a relaxed atmosphere while restaurants and local life are just minutes away. We are all hoping to welcome you back. Kind regards, Romain P. More 

Busselton, Australia
1 review
Reviewed 2 weeks ago

Arrived at the Hotel with friendly staff waiting at the steps of the foyer. Ushered to our up graded spacious room (an extra person at no extra cost).Plan to re-visit the Hotel next time I'm in Hanoi with my family.

Review collected in partnership with this hotel

Helpful?
Thank Mickw8
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this review

Dear Mickwaight, Thank you for the great review. My team will be very pleased to know they provided you with a friendly service. We are looking forward to be of service to you in the near future. Kind regards, Romain P. More 

Haifa, Israel
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

The apartment in spacious with lots equipments.kitchen ,whashing mashine with whashing powder. Breckfast is very rich.you can find playground for children swemingpool and jacuzzi. The staff are amazing and will make everything to please you Very recommended

Review collected in partnership with this hotel

Helpful?
Thank 409gadj
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this review

Dear 409gadj, Thank you. It is great to know you enjoyed our fully service apartment and that our restaurant team at la Verandah restaurant make your breakfast a pleasant one. It is nice to note you enjoyed our just newly renovated playground area. Kind regards, Romain P. More 

Hong Kong, China
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 weeks ago

Absolutely lovely serviced apartment for short-medium to long stay with amazing view of the West side lakes. Playgrounds, tennis courts, gym, swimming pool, restaurants, spa etc. all available in this expat community. I have to admit its securely tucked inside a busy street with secured gated community and it is around 10-15 min walk to the main road but the... More 

Helpful?
Thank Cada R
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this review

Dear Cada R, Thank you for sharing your experience and highlighting our beautiful location. I am happy to read my team, our facilities and environment contributed to give you a pleasant stay. We certainly hope to welcome you back in the near future. Kind regards, Romain P. More 

Hanoi
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 October 2016

A great place to unwind after a busy day in the city. Hotel rooms are well managed and certainly spotless. Just love the breakfast - very very good - full variety of asian and western options - the pool is also gorgeous

Helpful?
Thank NadaHanoi
DiamondWestlake, General Manager at Diamond Westlake Suites, responded to this review

Dear NadaHanoi, We are more than happy to know you enjoyed to stay with us. Yes we have a very nice location, beautiful grounds and a great team. We are very much looking forward to welcome you back in the near future. Romain P. More 

England
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 September 2016

What a wonderful place to stay. Very clean in all areas. Stayed in a two bed two bathroom apartment. Master en suite. Second bedroom was a single but there were four adults so they put in an extra bed, still ample room. Plenty of storage. Large comfortable lounge. TV with English channels if you want them. Air conditioning which we... More 

Helpful?
Thank lizwild08
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2016 via mobile

I booked here because my friends and I wanted a comfortable and quiet place where we could rest and adjust to the 14 hour time zone difference and we got exactly that. The only reason I didn't rate 5 stars is because there was no bar at the hotel. The restaurant serves beer and wine and the on-site mini mart... More 

Helpful?
Thank Nathan G
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2016 via mobile

I was staying in a three bedroom/two bathroom apartment where I felt home at once. Practical kitchen, classy traditional furniture and a nice view from the living room on lilly fields and the West Lake. Breakfast good, with western and asian options. Great professional spa and a big clean pool to have a relaxing swim. It's a little far out... More 

Helpful?
1 Thank Ursina H

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the exclusive Quang Ba area on the north-eastern fringe of Hanoi's scenic Ho Tay Lake, Sedona Suites Hanoi offers the best of both nature and modern living. A mere 15 minutes drive away from the city, the executive residence is easily accessible to banks, shops, entertainment areas and restaurants. ... more   less 

Additional Information about Diamond Westlake Suites

Address: 96 To Ngoc Van Street, Quang An Ward, Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM371 - RM652 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Diamond Westlake Suites 4.5*
Number of rooms: 175
Reservation Options:
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Hotel Style:
#38 Luxury Hotel in Hanoi
#48 Spa Hotel in Hanoi
#63 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Diamond Westlake Suites staff and other travellers.
8 questions
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Questions? Get answers from Diamond Westlake Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request rooms over looking west side lake”
 of 5 bubbles cadar_13, 31 Oct 2016 | Read review
“Choose a room with a view to the lake”
 of 5 bubbles NadaHanoi, 12 Oct 2016 | Read review
“Ask for pool view.”
 of 5 bubbles lizwild08, 29 Sep 2016 | Read review
“Ask for a lake view or a pool view”
 of 5 bubbles guptaax123, 13 Apr 2016 | Read review
“All rooms must be pretty good.”
 of 5 bubbles Sceinceman, 11 Dec 2015 | Read review
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