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Sunway Hotel Hanoi

Agoda.comUS$30*
View Deal
#109 of 581 Hotels in Hanoi
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$64*
US$30*
US$64*
US$30*
US$64*
US$30*
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Sunway Hotel Hanoi
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721 Reviews from our TripAdvisor Community

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Showing 592: English reviews
Newark, California, United States
Reviewed 3 December 2015

Out of 5 hotels from Gate1 travel tours, this hotel is my least favorite. There is no bath tub in bath room. The rooms are very small and breakfast is not too great. I suggest Gate 1 travel to change this hotel reservation with others Especially, we can smell smoke through out the hallway of non-smoking floor.

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Helpful?
Thank Thin Y
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Thin Y, Thank you for taking time to post a review about our hotel. We regret we did not meet with your expectations and hope you will give us another opportunity to serve you better, like all the other guests who have appreciated our hospitality, friendly & helpful staff, excellent service & breakfast. Thank you for staying with us...

England, United Kingdom
Reviewed 2 December 2015

I stayed 2nites in superior room, the room is not small but it's not clean with hair on the duvey, toilet paper's not enought for you to use in a day. The restaurant's staff is so cute and helpful, drinks in bar is good but the food is not suitable with me.

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Helpful?
Thank NubiesK
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear NubiesK, It is a little distressing to have been informed of the less than satisfactory experience you had during your recent stay with us. There is no excuse for not paying a little more attention to detail. We apologize for this shortcoming and are happy to note that you appreciated the helpful staff and drinks in our bar. Thank...

Manchester, United Kingdom
Reviewed 30 November 2015

A perfectly adequate hotel. Agree that the location could be better, but cyclos and taxis are cheap and plentiful. Room was fine - clean, reasonably spacious and quiet. Breakfast was good. Didn't take other meals in the hotel. Good value for money.

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Helpful?
Thank NYC0301
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear NYC0301, Thank you for your kind comments and thoughts about Sunway Hotel. We are glad that you enjoyed your stay and had a wonderful experience especially our fine - clean, reasonably spacious & quiet room and excellent breakfast. It was a pleasure having you as our guest and we look forward to serving you again soon. Thank you again...

Melbourne, Australia
Reviewed 29 November 2015 via mobile

This was our first stop when we arrived, as we had a free day to start a lot of the locations were some way away from the hotel. Therefore if you want to walk then it is some distance. The room was good and the service very friendly, our room was quiet which really helped with time zone changes. The...

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Helpful?
1Thank rod_heather
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear rod_heather, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and your appreciation of our good quite room, friendly service, warm welcome with free drink at lobby bar is great motivation for all of us. It has been a joy serving you and we look forward...

Singleton, Australia
Reviewed 29 November 2015 via mobile

Motel was good. Had our bed decorated with rose petals.Room was clean but smelt stale due to no windows being able to be opened. All hotel staff were wonderful especially girls at front desk. Breakfast buffet was ok but I do miss an Aussie breakie!. Taxi......let the motel staff grab you one, the right ( non rip off company )....

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Helpful?
Thank Donna D
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Donna D, Thank you for taking time to write a review on our Hotel. We are one of the few hotels in Hanoi to have double glazed windows to keep out the noise from the street. This gives you a real quiet room. With this the down side is, one cannot open the windows. Thank you for appreciating the...

Hants
Reviewed 28 November 2015

The main problem with this hotel is the location. It's in the old city area but the dangers of walking along the grubby streets are well known. The hotel food is unexciting and given Vietnamese food is generally very good, this is well below par. There may well be worse hotels, and the value for money might be OK but...

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Helpful?
Thank patax
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Mr patax It was most distressing to have been informed of your less than satisfactory experience with us on your recent stay. Location is a matter of choice. Many like our location because it is on the quiet end of the French Old Quarter away from all the noise yet within a mere 5 minutes taxi ride if you...

Hong Kong, China
Reviewed 27 November 2015

Very good Hotel, friendly staff, nice cozy bar at the ground floor with happy hour from 4-8pm, nice clean efficient restaurant and fair enough breakfast choice on the 1st floor. We booked a Superior Room which again is pretty spacious and comfortable. 1 double bed or 2 single beds 280-sq-foot (26-sq-meter) room with city views Relax - In-room massage available...

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Helpful?
1Thank Innovation Sola... R
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Innovation Sola... R, Thank you for your kind comments and thoughts about Sunway Hotel. We are glad that you enjoyed your stay and had a wonderful experience especially our friendly staff, nice cozy lobby bar with happy hour service, nice clean efficient restaurant and excellent buffet breakfast on the 1st floor and spacious & comfortable rooms. It was a...

Doncaster, United Kingdom
Reviewed 21 November 2015

In a party of 32 with Mercury holidays. We were made very welcome from the first step of entry.Being the evening arrival the rooms were ready for all of us. Our room was very spacious and lovely sparkling white bedding, plenty of room in the bathroom with a huge walk in shower. The usual tea and coffee and safe provided....

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Helpful?
2Thank Margaret H
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Margaret H, Thank you for your kind comments and accurate observation of Sunway Hotel Hanoi. It has been indeed a pleasure serving you and we are delighted that you enjoyed your stay with us and appreciated our spacious & quiet rooms, buffet breakfast & dinner and happy hour services on beers and cocktails at lobby bar. Thank you again...

New Orleans, Louisiana
Reviewed 17 November 2015

Great breakfast, good, comfortable room, helpful staff, made this hotel a good place to stay! Wi-fi was free, connected easily and a bottle of water per person was provided gratis each day. Service was good, location was good, rooms were above average. We had no complaints. Staff went out of their way to be helpful. I would definitely stay here...

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Helpful?
Thank Angela B
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Angela B, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and your appreciation of our good, comfortable room, great breakfast, helpful staff, free & easily connected wifi and good location is great motivation for all of us. Next time you can also travel in comfort...

Klang, Malaysia
Reviewed 14 November 2015

Great hotel at the city . Good service and well keep hotel and up to international standard . Good breakfast and feel like home . Walk around the area also very safe city to visit.....try the special coffee.

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Helpful?
Thank Chinjoongonn123
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Chinjoongonn123, Thank you for your kind comments and thoughts about Sunway Hotel. We are glad that you enjoyed your stay and had a wonderful experience especially the great breakfast and good service. It was a pleasure serving you and we look forward to welcoming you again soon. Thank you again for staying with us. George Teh General Manager. Sunway...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM163 - RM636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Asiatravel.com Holdings, Hotels.com, Hotwire, Expedia, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Sunway Hotel Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#33 Luxury Hotel in Hanoi
#41 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#65 Romantic Hotel in Hanoi
#65 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
7 months ago
Sedlescombe
7 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you have a higher floor there is more view, but this is not essential”
Leedya, 10 Apr 2017 | Read review
“Don't get a corner room”
heleneh917, 30 Mar 2017 | Read review
“Reasonably located for easy "investigation" of Hanoi.”
983charlief, 24 Mar 2017 | Read review
“All rooms would offer a very good standard”
312geofff, 22 Mar 2017 | Read review
“high floor”
, 10 Mar 2017 | Read review
5 of 5
Agoda.com
US$30* /night
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Booking.comUS$30
Hotwire.comUS$30
HotelQuicklyUS$64
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Prices are for 1 room, 2 adults
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