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Sunway Hotel Hanoi

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#107 of 577 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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674 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Newcastle, Australia
Reviewed 22 July 2015 via mobile

I have recently returned from a tour of Vietnam. I stayed in some wonderful hotels. This is not one of them. Myself and my partner flew In at 9pm expecting someone from the hotel to pick us up as we paid for this. This did not happen. After a lot of panicking and stuff around someone came to get us...

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Helpful?
Thank Jess225
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Jesse225, We thank you for taking time to write so positively about Sunway Hotel and are happy to note that you enjoyed your stay and appreciated the great breakfast.. We apologize for the missed airport pick up which you had booked directly with the local Travel Agent in Hanoi. We have highlighted this to them and they have conveyed...

Singapore, Singapore
Reviewed 21 July 2015

Overall, the hotel room is very comfortable, clean and welcoming. Good Internet access, with no problem in upload and download speed. We find the counter staff (Kelly) to be very friendly and approachable; she provides good responses to our questions on nearby restaurants and amount to pay for taxi rides. Definitely a place to return to for future stay.

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Helpful?
1Thank kapitanchina
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear kapitanchina, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated the comfortable, clean and welcoming room, good Internet access, friendly & helpful staff. We have also conveyed your appreciation to Kelly who will be happy to serve you again when you...

Gold Coast, Australia
Reviewed 14 July 2015 via mobile

The staff all seemed very helpful and happy, clean room and a 6 hour happy hour. Good local restaurants within walking distance, shopping at the local stores is ok. On the down side laundry service is very expensive. We would defiantly stay again.

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Helpful?
1Thank Scott B
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Scott B, We thank you for taking time to post such a nice review and your kind appreciation of the helpful staff and the clean rooms and happy hour in our Lobby Lounge. We admire your adventurous exploits and are happy that you enjoyed some of the pleasant discoveries you made. Thank you for your feedback on the laundry...

Sheffield, United Kingdom
Reviewed 13 July 2015

We only stayed a couple of nights the hotel and staff were very nice but shame about the location the surrounding area was not very inviting, also found it difficult to find places though we were supposed to be within walking distance of most places. Breakfast was very good , we did not know there was a pool as not...

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Helpful?
Thank magsp74
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear magsp74, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay and your appreciation of our staff and excellent service is great motivation for us to do even better. Glad you enjoyed our wide choice for breakfast too. As for the pool the contributor must have...

Bangkok, Thailand
Reviewed 5 July 2015

I stayed at this hotel for 6 nights because it was closed to 108 Hospital where I attended the conference. The room is adequate with free wi-fi in the room. The gym is okay with a few treadmills and weight machine. The breakfast is okay with traditional and international selection. There is a big park nearby (about 1 km walk)...

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Helpful?
Thank 3T
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear 3T, We thank you for taking time to write such a detailed report about your trip to Hanoi and are happy to note that you enjoyed the breakfast, free wifi and the gym. We admire your adventurous exploits and are happy that you enjoyed some of the pleasant discoveries you made. Thank you for staying with us and looking...

Reviewed 1 July 2015 via mobile

It is a good hotel located close to the more interested area in Hanoi. You can walk safely in the area. You can make money exchange on it with good prices but you have to be sure that your notes are in good shape or they don't receive it. I will come back and recommend it.

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Helpful?
1Thank Jaime T
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Jaime T, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you are impressed with the location and excellent service. We apologize for any inconvenience caused if you had experienced any unpleasantness when changing money. Normally it is a very straight forward transaction and shouldn’t pose any difficulty. Thank...

Bogota, Colombia
Reviewed 29 June 2015 via mobile

I stayed there for two nights, the hotel was clean, the people in there were so nice with us, breakfast was really good, it is well located close to the lake and restaurant zone, two bottles of Free water. For exchange money the hotel is really complicated........

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3Thank Marcela R
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Marcela R, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you appreciated our friendly staff, excellent breakfast and good location. We apologize for any inconvenience caused if you had experienced any unpleasantness when changing money. Normally it is a very straight forward transaction and shouldn’t pose any difficulty....

Seaton, United Kingdom
Reviewed 27 June 2015

We arrived at an impressive forecourt and entered a spacious lobby area , with complimentary cool drinks whilst we were seated and our courier dealt with the check in procedures. Our room was clean , roomy and supplied with all amenities. Central to the room was a large and comfortable double bed. My only small niggle - why is the...

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Helpful?
1Thank Robert K
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Robert K, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and your appreciation of our excellent service, clean room with all amenities and excellent buffet breakfast is great motivation for all of us. . Thank you for staying with us and we look forward to...

Fareham, United Kingdom
Reviewed 23 June 2015 via mobile

A party of 3 of us stayed at this hotel. The hotel has a number of steps to the front door so not good for disabled access but there's a short sharp ramp. The reception staff were helpful and shameful in there good level of English. The restaurant for breakfast is on the first floor and has a large area...

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Helpful?
Thank Marie C
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Marie C, Thank you for taking time to write such a detailed review about Sunway Hotel. We are glad that you enjoyed your stay and your appreciation of our excellent service, helpful & helpful staff, pleasantly decorated room and elaborate buffet breakfast is great motivation for all of us. . Thank you for staying with us and we look...

Edinburgh, United Kingdom
Reviewed 20 June 2015

Stayed here 3 nights in total as part of a tour. The room we had for the first 2 nights was on the fourth floor and was excellent; large, clean with very comfy beds and free safe, complimentary bottled water provided but not the bottles in the fridge which you will be charged for. Bathroom also very clean. No views...

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Helpful?
3Thank Arrackgirl
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Arrackgirl, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi and for highlighting the condition of the curtains which we have changed. It is only through guests such as you who would care to write that we get to know some of our shortcomings and get to improve. We are delighted...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM259 - RM780 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#35 Luxury Hotel in Hanoi
#41 Spa Hotel in Hanoi
#58 Business Hotel in Hanoi
#65 Romantic Hotel in Hanoi
#65 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
4 months ago
Sedlescombe
4 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor, quieter room”
 of 5 bubbles gth2k, 7 Feb 2017 | Read review
“The executive rooms are just fine.”
 of 5 bubbles georgejacob45, 25 Jan 2017 | Read review
“We only went to the restaurant, and did not stay there”
 of 5 bubbles 913jerryw, 20 Dec 2016 | Read review
“Higher floors give the chance of a better view”
 of 5 bubbles K4420JFjohns, 14 Nov 2016 | Read review
“Ask for a room that doesn't face a concrete wall!”
 of 5 bubbles juliejt, 28 Oct 2016 | Read review
5 of 5