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Sunway Hotel Hanoi

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#107 of 577 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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674 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Reviewed 19 June 2015 via mobile

We enjoyed our stay at sunway and all of the staff were friendly and willing to help with anything. The room and bathroom are comfortable for the stay. It was within walking distance to the opera house but as we went in the summer it was extremely hot so we got a taxi into the town. They are very cheap...

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Helpful?
1Thank Lucylou03
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Lucylou03, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are happy to know that you appreciated our friendly helpful staff, comfortable room and good food. Glad you enjoyed the excellent buffet spread too for breakfast. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again...

Weymouth, United Kingdom
Reviewed 15 June 2015

We found this hotel clean comfortable and very friendly.would use again.the Room was a good size nice bathroom television with plenty of channels to choose from drinks were a reasonable price all in all we could not fault it

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Helpful?
Thank betmaylee
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear betmaylee, Thank you for taking time to write such a complimentary review about Sunway Hotel & your Hanoi trip. We are delighted that you enjoyed everything that was provided for you from our excellent service to our clean comfortable rooms and reasonable price for drinks. It was a pleasure serving you and it’s such an encouragement to my team...

Melbourne, Australia
Reviewed 3 June 2015 via mobile

Good hotel in good position but beware of the complimentary water in the room (2 offered). We took two but made mistake of taking two from the fridge which were exactly the same and despite the fact that we left two warm bottles on the bench got charged for it - pretty pathetic I thought. Also beware of price of...

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Helpful?
1Thank lynnandsteve2013
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear lynnandsteve2013, Thank you for taking time to relate your experience about your recent stay with us. We apologize for the misunderstanding about the complimentary water. The hotel normally provides 2 complimentary bottles daily and 2 bottles stored in the fridge for sale are of the same brand but larger bottles. As a policy the hotel do not encourage guests...

Durham, United Kingdom
Reviewed 31 May 2015

The location of this hotel is right alongside a fairly busy area with trade going on day and night. It was actually ok to wander around - just looked a little intimidating. Hotel itself was well kept, clean and with helpful staff. Breakfast was more than ample. Sampled a bar snack on one evening and this was tasty and well...

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Helpful?
2Thank Jackman78
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Jackman78, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you took the opportunity to explore the local sights and culture around the hotel. Hanoi is relatively safe compared to many other destinations in Indochina and South East Asia. Glad you appreciated our helpful staff, happy hour drinks promotion,...

Southern Wales, United Kingdom
Reviewed 29 May 2015

Stayed here for 4 nights in all. Rooms were large, clean and had all facilities required, Tea/coffee making, wifi, tv. hairdryer and fridge and complimentary 2 bottles of water. Breakfast in restaurant was good and nothing too much trouble for staff. Would recommend. Unfortunately this hotel is quite a way from City Centre and due to the volume of traffic...

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Helpful?
Thank pam1948
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear pam1948, Thank you for taking time to write such a complimentary review about your recent trip to Hanoi. We are delighted that you enjoyed everything that was provided for you from our excellent service to our spacious clean rooms and excellent breakfast. A pity you did not venture a little further, as many places of interest are within walking...

Maple Glen, Pennsylvania
Reviewed 27 May 2015

An attractive hotel on a side street about a mile or two from major sights, but within walking reach of some good restaurants. This becomes important when you realize how difficult it can be crossing Vietnamese avenues. Taxis are cheap so distance is not a concern. Rooms were a decent size and well furnished. Their staff was phenomenal with meeting...

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Helpful?
1Thank Barry S
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Barry S, Thank you for taking time to write such a detailed review about Sunway Hotel Hanoi .Your compliments on our breakfast buffet has been passed to the Chef and his kitchen crew. We are delighted that you enjoyed everything our team provided for you, from the excellent service, well furnished rooms and to the location. We apologise for...

Essex UK
Reviewed 25 May 2015

Stayed here for 3 nights during our Vietnam tour with Mercury Direct. The hotel has a great location with the Opera House, lake & Old Town all within walking distance. The rooms were of a good size but the beds really should have mattress protectors - both the rooms we occupied had stained mattresses which I found off putting. All...

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Helpful?
1Thank Angel57
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Angel57, We are sorry to hear of the stains you found on your mattress during your recent stay with us. Mattress protectors are standard set up in all rooms. They may have been a slip up by a room attendant. We thank you for highlighting this to us as it is only through kind guests such as yourself who...

London, United Kingdom
Reviewed 23 May 2015

We stayed at the Sunway while on tour and we were not disappointed the staff were excellent nothing was too much trouble the breakfast was very good with many choices rooms were clean very comfortable beds and a good size ,shops and restaurants were all within walking distance we cannot fault the hotel on any level thank you Sunway hotel...

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Helpful?
1Thank Sue S
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Sue S, Thank you for taking time to write such a complimentary review about Sunway Hotel & your Hanoi trip. We are delighted that you enjoyed everything that was provided for you from our excellent service to our nice clean rooms and convenient location. It has been our pleasure serving you and it’s such an encouragement to my team...

Calgary, Canada
Reviewed 17 May 2015

Very nice, clean accommodation, conveniently located. Check-in was smooth and friendly. There are several external suitable restaurants nearby. Nice restaurant upstairs in hotel, and breakfast is fully complete with western or eastern style meals. Very polite and professional staff at front desk and doormen. The room was average size, acceptable, clean, with comfy mattrass, flat TV, bottled water & glasses,...

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Helpful?
2Thank kaldort
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear kaldort, Thank you for taking time to write such a complimentary review about your recent trip to Hanoi. We are delighted that you enjoyed everything that was provided for you from our excellent service to our nice clean rooms and convenient location. It has been a pleasure serving you and it’s such an encouragement to me and my team...

Reviewed 10 May 2015 via mobile

Lovely hotel, nice decor and very friendly staff who are very welcoming and can't do enough for you. Food was excellent with a wide range of high quality options. If we are ever in Hanoi again we would definitely come back. Phil and Sam

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Thank pdbbaker
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear pdbbaker, Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated the nice décor, friendly staff and excellent food. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. Kind regards, George Teh General Manager....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM259 - RM780 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#35 Luxury Hotel in Hanoi
#41 Spa Hotel in Hanoi
#58 Business Hotel in Hanoi
#65 Romantic Hotel in Hanoi
#65 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
4 months ago
Sedlescombe
4 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor, quieter room”
 of 5 bubbles gth2k, 7 Feb 2017 | Read review
“The executive rooms are just fine.”
 of 5 bubbles georgejacob45, 25 Jan 2017 | Read review
“We only went to the restaurant, and did not stay there”
 of 5 bubbles 913jerryw, 20 Dec 2016 | Read review
“Higher floors give the chance of a better view”
 of 5 bubbles K4420JFjohns, 14 Nov 2016 | Read review
“Ask for a room that doesn't face a concrete wall!”
 of 5 bubbles juliejt, 28 Oct 2016 | Read review
5 of 5