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Pullman Hanoi

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#94 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Hanoi
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588 Reviews from our TripAdvisor Community

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Showing 428: English reviews
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England
Reviewed 3 days ago NEWvia mobile

Loved this hotel. We have had a great few days here and were welcomed by the hotel team especially Anh on concierge and also Mai in the breakfast restaurant. Good service all round. The leisure facilities were good and relaxing after busy days in Hanoi. It was my wife's birthday and they left us a wonderful cake in our room,...

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Thank 676markandrewg
Auckland, New Zealand
Reviewed 1 week ago

Just spent one night here, but wish it had been more. Our room was spacious, spotlessly clean with great facilities and views. The staff were quite phenomenal, going out of their way to help us with taxis, maps and breakfast boxes.

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Thank senior
Orchard Road, Singapore
Reviewed 2 weeks ago

Nice hotel and executive lounge. Good check in service and professional staff. Comfortable room with nice view and polite staff from house keeping. Breakfast option quite good and but not so many food option.

Review collected in partnership with Accorhotels.com
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3Thank Hendrosan2001
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr. Hendrosan2001, Thank you for taking the time to give us the feedback of your stay at Pullman Hanoi. With your feedback we will continue to strive providing our best service to every of our customers. We are very grateful to learn that you are quite satisfied during your stay with us. We certainly appreciated the points you mention...

Seoul
Reviewed 2 weeks ago

This hotel was a great base for my short trip to Hanoi. It's close to the old quarter, but a bit outside its madness. Staying here was the perfect choice for me. The breakfast in the second floor is quite expansive - one of the largest selections I've ever seen! The staff on the executive floor were really helpful, too....

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1Thank Paul E
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Paul E, Thank you very much for taking the time to share your feedback with us on this website. We are pleased to learn that how much you had an enjoyable stay and appreciated the varied choice of our breakfast. Please be ensured that your comments will be shared among the whole team as it is served as the...

Pinhal Novo, Portugal
Reviewed 2 weeks ago

The Pullman may not look the plush extravagant 5 star that it is, but that's just part of the overall systematization of Hanoi structures. It doesn't seem other than it is, which means that entering it, you are not overwhelmed with glitzy decor. The service is impeccable and, over everything else, the breakfast is inspired, original and varied. Unlike anything...

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1Thank Luis S
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Luis S, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is not often that we received such comment that show about how our hotel looks unique and have different style than other hotels that you have experienced before.It is always a pleasure to receive positive feedback. We will share your comments with our...

Reviewed 3 weeks ago

I really enjoyed my professional stay in Pullman Hanoi. It is quiet. The service is excellent with dedicated and well trained staff who try to respond to your needs quickly. The room are very well equipped, quiet and clean.

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1Thank Pascal A
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Greeting Pascal A, Thank you for choosing our hotel again, and for taking the time to write a good review! We are so happy to hear that you enjoyed your professional stay, as well as the service with well trained staffs who made you feel warm welcome. Our hotel aims to provide a truly unique experience, and we are thrilled...

San Giorgio di Piano, Italy
Reviewed 3 weeks ago via mobile

The staff are really proactive, the breakfast is good, all facilities for business too, a good gym, and a swimming pool. Go for it guys. I have been here like 5 times and stayed 2 times for more then 5 weeks and 3 times more then a week, I never thought for looking an alternative. Its a world class hotel.

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Thank ShirishSPatik
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear ShirishSPatik, Thank you so much for your wonderful review of your recent stay and for your great loyalty to the Accor brands. We are so pleased to hear that you enjoyed your Breakfast experience, and we appreciate all your kind comments regarding our staff service and the facilities of our hotel. Rest assured that your compliments will be shared...

Perth, Western Australia, Australia
Reviewed 29 January 2017

We had a single night stay before our Halong Bay cruise and returned for another 6 nights afterwards. The Pullman happily stored our excess luggage until our return, no problem. On our return we were upgraded to a 'suite'. How good is that? Not only did we have the usual bedroom but also a separate lounge area with desk, a...

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1Thank Noel A
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr. Noel A Thank you very much for choosing Pullman Hanoi as the accommodation during recent visit to Hanoi and taking the time to share your feedback with us. We are pleased to learn that generally you had an enjoyable stay and appreciated our Suite Room with the large space and the nice city view. The hospitality and helpfulness...

Perth, Australia
Reviewed 26 January 2017 via mobile

Staff were very helpful and we enjoyed our stay. Manager came and greeted us in Lobby, good rooms and good service. Will be back soon. Cosy cafe out the front of hotel as well to help plan your day. Can't wait to be back again

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Thank masonlow222
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Masonlow222, Thank you for the great recommendation provided, it will certainly please our staff and we hope to welcome you again and keep you as satisfied of the Pullman Hanoi as during your last visit. Safe travels, Pieter De Weerd General Manager Pullman Hanoi

Wellington, New Zealand
Reviewed 21 January 2017

What a disappointment. Impressive lobby & restaurant on the 1st floor, but the room was tired, chipped paint, gloomily lit, a bathroom from the 1970s. Having a complimentary minibar does not compensate for the quality of the accommodation. Overpriced for what it offers. Stay elsewhere, would be my advice.

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1Thank haukyn
hapham_hanu, General Manager at Pullman Hanoi, responded to this review

Dear Haukyn, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies as at Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: RM323 - RM713 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#38 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
6 questions
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Questions? Get answers from Pullman Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front of the building face the parking lot and the pool.”
  • bathtub of executive suite bathroom
  • bedroom of the executive suite
  • Vanity area of executive suite bathroom
  • shower stall of executive suite bathroom
  • from the living room looking into the bedroom of the executive suite
  • Half bath in the living room of the Executive Suite
  • Living room of the Executive Suite
  • Free minibar and desk in the Executive Suite
 of 5 bubbles D6QZpaule, 6 Mar 2017 | Read review
“If you are looking to stay out of the crowd then Pullman Hanoi is at its best location”
 of 5 bubbles ajay24arti14, 5 Jan 2017 | Read review
“Top floor rooms”
 of 5 bubbles 936andreeab, 2 Jan 2017 | Read review
“great service, good breakfast, clean, highlands coffee at ground floor”
 of 5 bubbles IjuS, 2 Jan 2017 | Read review
“Talk to the staff, they want to help you.”
 of 5 bubbles RupertBear77, 30 Dec 2016 | Read review
5 of 5