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Pullman Hanoi

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#91 of 574 Hotels in Hanoi
Certificate of Excellence
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Pullman Hanoi
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572 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Reviewed 20 November 2015

We stayed there in Executive floor during one month. Staff are very friendly and helpfull. They are good looking and manners. Excecutive lounge was great to enjoy coffee or food. Staff in are very friendly and you feel at home. Our room was very good, enough space for 4 luggage.. I would like thankfull the housekeeper im the 10th floor....

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Helpful?
1Thank Dothy V
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Dothy V, We are grateful for your choice to stay in Pullman Hanoi during the business trip in Hanoi and the time to share the feedback on this website. It definitely delighted us much to read that you felt being at home and were impressed by the services in the Executive Lounge and the housekeeping service in your room....

Kuala Lumpur, Malaysia
Reviewed 19 November 2015 via mobile

This is a city view hotel. Clean and the staff are polite. A really relax and leisure hotel. Good for holiday travellers. Need to improve the variety of food choices and make sure that it is always hot, especially with the porridge pot. Overall this is good hotel to stay.

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Helpful?
Thank wailw
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Wailw, We would like to appreciate the time you spent on reviewing your recent experience at Pullman Hanoi. It brought us the great pleasure to learn that you had the relaxing stay and appreciated the hotel location wise and hotel services. We will share your positive comments with the team and our Housekeeping team will be delighted to receive...

Singapore, Singapore
Reviewed 14 November 2015 via mobile

Everything is excellent! Great service on greetings, check in, luggage handling to concierge. We felt extremely well taken care of. Nothing to comment except for the bath area, theres no curtain or enough cover which made the floor very wet. Other than that everything was made flawless. We love the short stay and will return as our first choice in...

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Helpful?
Thank Sawarto W
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Sawarto W, We highly appreciate your time to review the recent experience in our hotel. It is our pleasure to know that you had an enjoyable stay and your holiday started smoothly from the beginning moments. We will share your positive comments with the whole team, especially the Front Office team who will be motivated much when they receive...

Buckingham, United Kingdom
Reviewed 13 November 2015

A comfortable hotel in a good position within walking distance of various major attractions. Rooms are a good size and well presented, although the room we had didn't have a very nice outlook with building work outside although the work didn't cause us any problems. A very nice dining room with a good selection of food for breakfast, although well...

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Helpful?
Thank Mary P
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mary P, Thank you very much for taking the time to review your recent experience at Pullman Hanoi. We are glad to note your satisfaction with your stay in our hotel. The hotel location wise with the proximity to the historical major attractions, the well-presented guestroom and on top of that it was the hospitality from our associates. Your...

Hanoi, Vietnam
Reviewed 11 November 2015

I have been stayed at this hotel some time. Ms. Doan Minh Ngoc, Front Office Manager has been giving me very good support when I book the room in this hotel and when I checking in. The room with welcome fruits is waiting for me. Thanks!

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Helpful?
Thank ngoxuankhoavn
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Mr Khoa, We would like to thank you for taking the time to review your stay at Pullman Hanoi. We are pleased to know that you enjoyed the stay and appreciated the welcome fruits placed in the room prior to your arrival as this gesture is a part of the loyalty programs to express our thank to the on-going...

Reviewed 6 November 2015 via mobile

I have had pretty bad experienced here, I was staying here for 6 days. They had the construction outside adjacent to my room - west wing. It was noisily and can't sleep well, I had dropped a line to the front officer, he revived the issue but never responded to me till Friday. Again, the construction in the hotel had...

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Helpful?
1Thank Apichart I
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Apichart I, We would like to thank you to choose Pullman Hanoi as the accommodation during your recent visit to Hanoi and taking the time to share your feedback with us. It is with our deep regret to learn your dissatisfaction and frustration caused by the continuous construction noise adjacent to our hotel throughout the stay. It is the...

Reviewed 5 November 2015 via mobile

I stayed at this hotel 3 months ago. I enjoyed my last staying, the Manager and staff were very friendly. I didn't expect Ms. Minh Ngoc Pham would remember me. She greeted me with a smile and told me she saw me inside the lift the night before, I was talking with someone, she didn't want to disturb me. It...

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Helpful?
Thank EuclidW
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Victor W, Thank you for your loyalty and taking the time to review your experience at Pullman Hanoi. We are glad to know that you appreciated the gym facilities and the hospitality from our associates, especially Ms Pham Minh Ngoc, our Welcomer who made your stay more memorable. At Pullman Hanoi, it is always encouraging for us to learn...

Singapore
Reviewed 4 November 2015 via mobile

Again I m back! The staff never failed to greet me upon my arrival to the hotel. Was led to the check in counter and greeted warmly by the front desk staff and of course the front desk manager, Ms Ngoc. Wanted to thank the sales director, Mr Brendan for assisting me to resolve my issue. His super fast response...

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Helpful?
1Thank thamfelicia
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Ms Thamfelicia, We would like to express our thank you for your loyalty and the time you spent to share your experience with us. We are delighted to read that our service did meet up your expectation and you appreciated the hospitality and helpful assistance from our team, especially the service from Ms Ngoc and Mr Brendan who made...

Kuala Lumpur, Malaysia
Reviewed 3 November 2015

I was in a hurry business visit to Hanoi City for this trip. Hanoi is still not as developed as HoChiminh. However, this hotel is very modern and contribute to the modernization of Hanoi. I like the western breakfast and it is the most relax time after a rushing business trip.

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Helpful?
1Thank Chenz T
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Chenz T, We would like to thank you for taking the time to review your recent experience at Pullman Hanoi during your business trip to Hanoi city. It brought us the great pleasure to know that you had a relaxing stay and appreciated the hotel facilities and the breakfast service. We will pass your comments on to our Executive...

Singapore, Singapore
Reviewed 29 October 2015

Stayed over in this hotel for business trip. The Gym and Spa is fantastic. Room is clean and decent, breakfast has a wide range of variety. The Staffs are very helpful and friendly always serving with a great smile. The checkin and checkout time was fast and efficient.

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Helpful?
Thank Krystal K
Pullman-Hanoi, General Manager at Pullman Hanoi, responded to this review

Dear Krystal K, We would like to thank you for choosing Pullman Hanoi as your accommodation in the recent visit to Hanoi and taking the time to share your feedback on this website. We are delighted to read your generous comments and to know that you appreciated the hotel facilities (gym,spa, guestroom) and the hotel services (breakfast buffet with the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI. ... more   less 

Additional Information about Pullman Hanoi

Address: 40 Cat Linh Street, Hanoi 10000, Vietnam (Formerly Hanoi Horison Hotel)
Region: Vietnam > Hanoi
Price Range: RM379 - RM571 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Hanoi 5*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, ACCOR and Agoda so you can book your Pullman Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#23 Business Hotel in Hanoi
#31 Luxury Hotel in Hanoi
#37 Spa Hotel in Hanoi
#61 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Hanoi staff and other travellers.
6 questions
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Questions? Get answers from Pullman Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are looking to stay out of the crowd then Pullman Hanoi is at its best location”
 of 5 bubbles ajay24arti14, 5 Jan 2017 | Read review
“Top floor rooms”
 of 5 bubbles 936andreeab, 2 Jan 2017 | Read review
“great service, good breakfast, clean, highlands coffee at ground floor”
 of 5 bubbles IjuS, 2 Jan 2017 | Read review
“Talk to the staff, they want to help you.”
 of 5 bubbles RupertBear77, 30 Dec 2016 | Read review
“High floor rooms, away from lifts - it will come with plenty of space”
 of 5 bubbles evelynd416, 12 Dec 2016 | Read review
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