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Fortuna Hotel Hanoi

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Fortuna Hotel Hanoi
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299 Reviews from our TripAdvisor Community

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Showing 182: English reviews
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Reviewed 1 week ago

I decided on a company vacation with the family & staff. Was recommended Fortuna Hotel Hanoi from a couple of business associates who have stayed there. The city was pretty busy and getting to the hotel from the airport was a little stressful with all the honking from the cars & motorcycle. Stepping in, we were greeted by the doorman...

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Helpful?
Thank Nicholas C
Singapore, Singapore
Reviewed 2 weeks ago

The staffs are polite and professional. Good facilities like gym, swimming pool, executive lounge, restaurants. The breakfast spread are good, with mixture of local, japanese as well as Asia food, Looking forward to the room upgrades.

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Helpful?
Thank cire17
Fortuna H, Giám đốc quan hệ công chúng at Fortuna Hotel Hanoi, responded to this review

Dear Cire17, We very much appreciate your comments regarding your stay at the Fortuna Hotel Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of...

Seattle, Washington
Reviewed 3 weeks ago

Upon arrival i was greeted with a lobby that was overwhelming with smell of smoke. The front desk staff were not very friendly for check in. the room was very outdated, bed very small and mattress was so hard i had trouble sleeping. The bathroom needs some updating and it didnt even come with soap or hair conditioner. I requested...

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Helpful?
Thank stacyks8
Fortuna H, Giám đốc quan hệ công chúng at Fortuna Hotel Hanoi, responded to this review

Dear Stacyks8, First of all , thank you for taking the time to tell us about your experience at the Fortuna Hotel Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fortuna Hanoi, we are striving to provide a superior service experience for every customer; therefore, your feedback...

Reviewed 10 February 2017

At the executive floor Lounge, there are not big variety of choice for food at breakfast. It is a bit boring to always have the same as I travel to place so often. There is an untruthful advertisement about the night club, when reading we thought that is open for hotel guests but it turns out it is a private...

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Helpful?
Thank Bernard C
Fortuna H, Public Relations Manager at Fortuna Hotel Hanoi, responded to this review

Dear Mr.Bernard, Thank you for taking the time to tell us about your experience at the Fortuna Hotel Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fortuna Hanoi, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to...

Reviewed 9 February 2017 via mobile

Spent 5 nights staying on the Executive Floor. Good and well located Executive Lounge provide me with my needs. A place where I can hold my meeting. Good breakfast in the lounge or at the restaurant. I strongly recommend for business to this hotel.

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Helpful?
Thank Kellybert
Fortuna H, Public Relations Manager at Fortuna Hotel Hanoi, responded to this review

Dear Kellybert, We very much appreciate your comments regarding your stay at the Fortuna Hotel Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of...

ireland
Reviewed 4 February 2017 via mobile

Lovely modern hotel with all amenities The pool and spa are fantastic. It's a bit far away from the old quarter but it's nice and quite there. A 10 min taxi ride will bring you to the crassness and charm if the old quarter.

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Helpful?
Thank nbjewellerboy
Fortuna H, Public Relations Manager at Fortuna Hotel Hanoi, responded to this review

Dear Nbjewellerboy, Thank you for choosing Fortuna Hanoi and we are very delighted to know you enjoy your staying with us. At Fortuna Hanoi, we strike to maintain high standard and always try to exceed your expectation. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of...

Lommel, Belgium
Reviewed 29 January 2017 via mobile

We received a bigger room. But it was absolutely not the value what I paid. The room was clear and big enough but the bathroom was ridiculous. The accommodation in the room was also bad. The bathroom had no shower and only a small tub with a curtain what was to short. But this was not an issue because there...

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Helpful?
Thank Koen B
Fortuna H, Public Relations Manager at Fortuna Hotel Hanoi, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Fortuna Hotel Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you...

Reviewed 20 January 2017

Lack of breakfast, smelly corridors and rooms, tax receipts can not be issued immediately, cold lobby No four-star hotel in Hanoi has ever been better than this. Even the price is not reasonable, so I do not think I'll come back again.

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Thank 33kihank
Fortuna H, Public Relations Manager at Fortuna Hotel Hanoi, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Fortuna Hotel Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fortuna Hanoi, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to...

Reviewed 16 January 2017

The check in and check out process was quite fast with friendly smile from the staff. The room is clean with nice hot shower - its nice if your expectation just to get a hotel room for rest and not luxury 5 star. Limited choice for breakfast menu - however quality is quite good.

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Helpful?
Thank Armand D
Fortuna H, Public Relations Manager at Fortuna Hotel Hanoi, responded to this review

Thank you very much for sharing your recent experience at Fortuna Hotel Hanoi We do appreciate your recognition of our friendly staff. Our team is very engaged and committed to delivering excellent and welcoming service to our guests and I am very proud to hear they have done that for you. Hoping that your travel will bring you back for...

Kuala Lumpur, Malaysia
Reviewed 20 December 2016

The hotel is not far from the old quarter, about 10-15 min by car, but there are absolutely nothing for tourists around the hotel. Breakfast was ok, and the pool looks cool too. Room was tired looking, but clean. The hotel is undergoing a renovation and the works start before 8am, knocking and drilling until after 6pm.

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Helpful?
Thank ahgan
Fortuna H, Public Relations Manager at Fortuna Hotel Hanoi, responded to this review

Dear Mr. Ahgan, Thank you for taking the time to tell us about your experience at the Fortuna Hotel Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fortuna Hanoi, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Breakfast included
  • Dry Cleaning
  • Free Parking
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Cultivating the latest trend of Asian hospitality, the hotel is designed to the height of modern luxury with meticulous attention to details and dedicated service for discerning business and leisure travelers. Perfectly located in the financial and commercial district of Hanoi, within close proximity to the Old Quarter, steps away from Giang Vo Exhibition Center and minutes driving to National Convention Center, Fortuna Hotel is the ideal venue for business, leisure, meetings or events. Be it 350 well-appointed guest rooms, exclusive Executive Club floors, exquisite restaurants and dining experience, fully equipped state of the art fitness & spa facilities or 2 Grand Ballrooms & 6 multi-functional meeting room, it is a perfect venue for business or leisure stay. FACILITIES Guest Rooms & Suites 17 floors with 350 rooms & suites Capital Lounge The executive floor located on the 5th floor Dining 1. Tiffin All Day Dining - Lobby Level All-day a la carte: 11:00 a.M. - 10:00 P.M. Buffet breakfast: 6:00 a.M. - 10:00 A.M. Saturday-Sunday 6:00 a.M.-10:30 A.M 2. May Man Chinese Cuisine - 2nd Level Lunch from 11:00 a.M. - 2:00 P.M. (A la carte & dim sum) Dinner from 5:30 p.M. - 10:00 P.M. (A la carte) Opening hours: 6.00 A.M. - 3.00 A.M. 3. Emperor Japanese KTV Restaurant - 2nd Level Lunch from 11:30 a.M - 2:00 p.M (a la carte + lunch set menu) Dinner from 6:00 p.M. - 10:00 P.M. (A la carte + set menu) 4. Coffee Lounge - Lobby Level Open daily from 7:00 a.M. - 11 P.M. Relaxation & Recreational Facilities 1. Spa de Palace - Penthouse - 17th Level Operating hours: 10:00 a.M. - 12 Midnight 2. Sen Spa & Beauty Salon - 5th Level Operating hours: 10:00 a.M. - 11:00 P.M. 3. Fitness One - 5th Level Operating hours: Monday to Sunday. 06:00 A.M. - 10:00 P.M. 4. Swimming Pool - 5th Level Operating hours: Monday to Sunday. 06:00 A.M. - 10:00 P.M. 5. Millionaire Club - Lobby Level Opening hours: 10.30 A.M. - 6.30 A.M. 6. The Boss - Niteclub. KTV - Basement Level Opening hours: 6.00 P.M. - 12.00 Midnight MEETINGS & EVENTS 2 Grand Ballrooms & 6 Meeting rooms of various sizes and capacities with a well thought out space to suit a wide range of business or social events Victoria Ballroom Golden Ballroom Sentosa Laguna Marina Merlion I + II + III ... more   less 

Additional Information about Fortuna Hotel Hanoi

Address: 6B Lang Ha Street, Ba Dinh District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM372 - RM819 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fortuna Hotel Hanoi 4.5*
Number of rooms: 350
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Also Known As:
Hanoi Fortuna Hotel
Hotel Style:
#47 Luxury Hotel in Hanoi
#50 Business Hotel in Hanoi
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Questions & Answers

Questions? Get answers from Fortuna Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the pool has a much nicer view”
 of 5 bubbles P7543OHnicholasc, 18 Mar 2017 | Read review
“Ask for rooms not near to the renovating floors”
 of 5 bubbles ahgan, 19 Dec 2016 | Read review
“Should book early becauze this' high season in Hanoi”
 of 5 bubbles kevin33066, 20 Nov 2016 | Read review
“Take a corner room as it bigger Higher floor have better view”
 of 5 bubbles nthuong01, 16 Nov 2016 | Read review
“Rooms are clean with good views”
 of 5 bubbles AllenWong14, 6 Oct 2016 | Read review
5 of 5