Super Hotel Candle
287-301 Doi Can Street, Hanoi 100000 Vietnam
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Avg. RM 306 /night, 1/19 - 1/20
RM 324
per night
RM 243
per night
RM 162
per night
Jan
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19 Jan
Today
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#249 of 965 hotels in Hanoi
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
We offer luxury, elegant, and comfortable hotel rooms. Flat-screen TVs, personal safes, mini-bars, specially in apartment rooms, we offer modernly equipped kitchens including microwaves, fridges... There are Japanese-style bathhouses, thermal pools, pampering spa with intelligent beauty method and massage, Free Modern fitness center with professional fitness trainers on 3th floor.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Mosquito net
Newspaper
Non-smoking hotel
Shops
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Washing machine
Ironing service
Room features
Air conditioning
Desk
Dining area
Housekeeping
Microwave
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Separate dining area
Separate living room
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Classic
Languages Spoken
English, Chinese, Japanese, Korean and 1 more
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
Noibai Airport
20.2 km•
See all flights
Car Hire
42 Restaurants
within 0.5 kilometers
1 Attraction
within 0.5 kilometers
Reviews
Traveller rating
- 98
- 58
- 15
- 4
- 8
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Detailed Reviews
This was a fantastic hotel in the heart of Hanoi with easy access to tourist sites. The staff were very warm and friendly. The bed was comfortable and the room large. The bathroom was very high tech with a toilet that had a self power bidet with multiple options like I’ve never seen before. But, the bathtub that served also as the shower was extremely difficult to use and slippery. There was not bath mat. The shower curtain was inadequate, and water flowed across the bathroom floor with every shower. The on/off handle was extremely difficult to turn. I could not do it myself. Otherwise, we had a wonderful stay here!
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 23 Sept 2024
Dear Valued Guest, Thank you for sharing your experience with us. I was pleased to learn that you enjoyed your recent visit. I will be sure to pass along your nice comments to our team whom I am sure will greatly appreciate it, this is absolutely an inspiring reward to every single team member at our hotel. Once again, much appreciate your nice remarks and do look forward to having the privilege to welcome you in the not so distant future, should the opportunity permit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Huge thanks to Mrs Thuy on lobby bar for professionalism , good looking and perfect English. Her advices were very helpful . She suggested best wine choice and food and many advices about Vietnam life,shopping and specific things. See you soon
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Date of stay: May 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 28 May 2024
Dear Valued Guest, Thank you kindly for sharing your nice comments with us. I was delighted to learn that your recent stay with us was well looked after. I shall share your comments with our team, and particularly with Mrs. Thuy, whom I am sure will be delighted to learn that their efforts did not go un-noticed and that you thoroughly enjoyed our hotel services and facilities. From all of us at SUPER HOTEL Candler, thank you again for your nice comments and look forward to having the privilege in the near future to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is not the latest and the room equipment is slightly outdated. But the overall room is clean, the waiters are enthusiastic, and the front desk and lobby managers can communicate in English without any problem. The hotel offers a relatively rich breakfast, especially the local Vietnamese signature Pho which is really good.
The hotel is conveniently located with many small supermarkets and restaurants nearby, offering a wide range of options.
The only downside is that compared to Q3 2023, hotels seem to be increasingly difficult to book recently
The hotel is conveniently located with many small supermarkets and restaurants nearby, offering a wide range of options.
The only downside is that compared to Q3 2023, hotels seem to be increasingly difficult to book recently
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Date of stay: March 2024Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 13 Mar 2024
Dear Valued Guest, Thank you for sharing your recent experience with us! I was absolutely thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well-looked after. I will be sharing your kind comments with them and which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well and we look forward to having the privilege to welcome you in the near future, should the opportunity allow.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I was staying in my room at a hotel, the door bell rang. I knew who he was because I had asked to have dry cleaning for my shirt in the morning. So the staff came to my room and brought my shirt. At that time, I was in t-shirt and underwear. I didn't wear pants then. So, before opening the door, I said in a loud voice, "wait a minute!" I tried to wear pants, and after that, I would like to open the door. However, after I said, "wait a minute" loudly, the staff came into my room by using a spare key! I was so upset. I could wear my pants and went to him, and I said to him, "I said, wait a minute". And he said "thank you". I was sooooo disappointed. As a staff of four-star hotel, I really want him to study just a simple English.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SUPER HOTEL CANDLE FOM, Dịch vụ khách hàng / Lễ tân at Super Hotel Candle
Responded 7 Mar 2020
Dear Hideto Y, We are regret that you have been through such unexpected situation. Our apologies may not recover the occurrence, but we definitely pay our utmost attentions to ensure it will not happen again with any guests of our hotel. Your kind understanding is highly appreciated. Doan Huu Chinh Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
I slept very comfortably. Phuong's service was good and it was easy for men to enter. The atmosphere in the room was good and the futon was just the right softness, making it a relaxing space. The strength of the massage was adjustable and overall it was a very satisfying time. Inside, there was a waiting room with a Japanese theme and I was able to enjoy a relaxing space. The afternoon tea was also delicious and satisfying. Most of the staff were friendly and were very kind to me, who couldn't speak English, and their service was wonderful.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Japanese hotel near Lake Ho-tai. The second floor is a meeting room, the third floor is a pool and fitness center, the fourth to seventh floors are hotel-style rooms, and the eighth floor and above are service apartment-style rooms with kitchens and laundry facilities. The front desk staff can speak a certain amount of Japanese. Breakfast is on the M floor between the first and second floors, and is a Chinese-style buffet, with pho made to order. The room was spacious and the staff were very polite, so we had a comfortable stay, but the road in front of the hotel was very busy with cars and motorbikes, so we couldn't take a walk.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Today I ate dim sum buffet at Fullmoon restaurant in the hotel.
Space: polite, luxurious
Music: soft and melodious, but I personally like to sit and eat dim sum in the music space of Hong Kong and China.
Food: hot, every dish is delicious
Minus point: the food comes out too fast :D
Plus points: fast service staff, 3 people Tuyet, Thang, Viet serve quickly, standard dishes, polite.
Price: The restaurant offers a 20% discount voucher so the price is also very reasonable!
Will come back to experience other hotel services such as spa, rooms, swimming pool.
Space: polite, luxurious
Music: soft and melodious, but I personally like to sit and eat dim sum in the music space of Hong Kong and China.
Food: hot, every dish is delicious
Minus point: the food comes out too fast :D
Plus points: fast service staff, 3 people Tuyet, Thang, Viet serve quickly, standard dishes, polite.
Price: The restaurant offers a 20% discount voucher so the price is also very reasonable!
Will come back to experience other hotel services such as spa, rooms, swimming pool.
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Date of stay: August 2023Trip type: Travelled with friends
Room Tip: Đường 1 chiều ô tô nên đi ô tô thì đi từ đầu Giang Văn Minh nhé! Chỗ đậu ô tô thoải mái.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is big, beautiful, clean and modern. The room is very spacious, carpeted and has all the necessary equipment. The bed is soft, big and clean. The bathroom is also very spacious. There is an automatic and heated toilet, very suitable in winter.
However, there is one limitation: the hotel is not flexible in checking in in advance but requires a free check-in fee to check in in advance.
However, there is one limitation: the hotel is not flexible in checking in in advance but requires a free check-in fee to check in in advance.
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Date of stay: October 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Không được nhận phòng sớm và phải trả phí nếu muốn nhận phòng sớm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there for 3 nights but at different room because they are not consecutive nights. The rooms are clean and the spread for the breakfast are ok. The minus point is the tapes are difficult to operate. Almost every different room that I went to, I have to get the service staff and they will show me how to operate it and the turning knob can be quite tough to turn. I guess they are perhaps old.
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Date of stay: April 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Toan Le, Revenue Management at Super Hotel Candle
Responded 26 Apr 2024
Dear Valued Guest, Thank you for taking the time to share your feedback about your stay. I apologize that your experience at SUPER HOTEL Candle did not meet your expectations. Please accept my sincerest apologies. At SUPER HOTEL Candle, we are committed to delivering an exceptional service experience to every guest, and your feedback is invaluable to us. Rest assured that we are taking appropriate measures to address the issue and prevent it from recurring in the future. We appreciate your candid comments and hope for the opportunity to better serve you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the conclusion. This hotel has always been kind and sincere. Wide and beautiful. Apartment type is helpful for families with children. I want to stay again. The location is probably not good with a lot of traffic, but it was not a problem because we were traveling by taxi (cheap!).
There must be two bedrooms. Have a washer/dryer. But that was the reason I chose.
The bedroom lock was broken. The washer/dryer was broken. These two things bothered me.
But they fixed it immediately, so I could trust them.
Then she worries about her son's birthday. I was happy.
Thank you very much.
There must be two bedrooms. Have a washer/dryer. But that was the reason I chose.
The bedroom lock was broken. The washer/dryer was broken. These two things bothered me.
But they fixed it immediately, so I could trust them.
Then she worries about her son's birthday. I was happy.
Thank you very much.
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Automatically translated
Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: ホテルの前は交通量が多く、道路を渡るのが怖いと感じるかもしれません
ただ、バイクも車も、日本の自転車よりゆっくり走っているので、大丈夫です
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"Hotel has seen better days but it didn't matter as the staff more than make up for the dating infrastructure."Read full review
"Try to avoid busy times for traffic as taxis are more expensive but walking is always a good option! "Read full review
"Get a Grab rideshare from the hotel to get around Hanoi. It only costs a couple of bucks to go anywhere. Get the app - its easy to use. "Read full review
"A good variety of food in menu for daily lunch and dinner; and the environment of hotel restaurant is good."Read full review
PRICE RANGE
RM 185 - RM 293 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingSUPER HOTEL CANDLE (R̶M̶ ̶4̶4̶7̶) RM 370: UPDATED 2025 Reviews, Price Comparison and 307 Photos (Hanoi, Vietnam) - Tripadvisor
Frequently Asked Questions about Super Hotel Candle
Which popular attractions are close to Super Hotel Candle?
Nearby attractions include Bức tường Hạnh phúc 0km (0.2 km).
What are some of the property amenities at Super Hotel Candle?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Super Hotel Candle?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Super Hotel Candle?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Super Hotel Candle?
Conveniently located restaurants include Daikon Foods - Restaurant & Café, Senté - The Flavour Of Lotus - The Metro, and Sushi House Yuraku.
Are there opportunities to exercise at Super Hotel Candle?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Super Hotel Candle have airport transportation?
Yes, Super Hotel Candle offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Super Hotel Candle?
Yes, dry cleaning and laundry service are offered to guests.
Does Super Hotel Candle offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Super Hotel Candle?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Korean.