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Icon 36 Hotel & Residence

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Icon 36 Hotel & Residence
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219 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Copenhagen Region, Denmark
Reviewed 29 November 2015

We had excellent stay at Icon 36 Cua Dong street, We returned after our trip but unfortunately they were overbooked then they transfered us to their sister Icon 36 Hotel near by. We were nervous at first but when we checked in this hotel , wow Even better than first Icon. Big entrance with elegance decor, our room was great...

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Helpful?
Thank Emanuel N
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.Emanuel N A million thanks for the great feedback on Tripadvisor website. We are delighted with your compliments of our staffs, hotel facilities, location and the service . And we are so pround that you enjoyed your stay with us such a "wonderful one" It has been a pleasure having you with your family as our resident and we are...

Montreal, Canada
Reviewed 28 November 2015

We had excellent honeymoon room at Icon Hotel. They arranged cake and flowers in our room with sweet wish. Our room was upgraded to suite room with balcony which was too sweet. Every was great, clean. Breakfast was good and tasty, especially their satff were the best. Highly recommend it.

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Helpful?
Thank Heather P
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.eather P Thank you for taking the time to share this review of your recent stay - we are absolutely happy to hear that you had such a wonderful experience with us! Our staff are indeed our greatest asset and I am proud to be working with such an outstanding team. Being your home away from home, it is important...

Singapore, Singapore
Reviewed 27 November 2015 via mobile

We stayed for 2 nights in their family room on the 3rd floor. The hotel is very well located in the Old Quarter with many entries and attractions within walking distance. Room size was good but the noise from the street right in in front of the room took a bit of getting used to. The room itself was clean...

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Helpful?
Thank lleongkm
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear Mr.lleongkm Greeting from Icon 36 Hotel Hanoi. On behalf of the whole customer care team of Icon 36 hotel, I would sincerely thank you for a kind and touching encouragement which is truly, as we know from your heart and first of all we are so glad to know from your review that you satisfied with our accommodation, in-room...

Osaka Prefecture, Japan
Reviewed 18 November 2015

We stayed in this hotel 4 nights and everything was great. Excellent location, friendly, welcoming staff and good breakfast. our room was very clean and bright with huge window to street side. value hotel.

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Helpful?
Thank Yoon J
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.Yoon J We thank you so much for sharing your impressions regarding your recent stay at our Icon 36 Hotel. We are delighted to know that you found our hotel to be charming and had a wonderful stay with us. We very much appreciate your positive feedback regarding the staff, We look forward to another opportunity to host you at...

Melbourne, Australia
Reviewed 15 November 2015

The hotel staff is simply AMAZING!! Their service is flawless. I have organised my trip to Hanoi and let Mr. Tom from Icon 36 to do the rest. He and his team organised our tour to Sapa and Halong Bay. Transportation, hotels and tours all arranged by them. Everything ran incredibly smooth. They are very flexible and will make sure...

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Helpful?
Thank Bea M
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear,Bea M. Thank you for your review towards Icon 36 Hotel on TripAdvisor. It's our pleasure to hear that you like our hotel in terms of staff, beautiful room and location. We highly appreciate your encouraging comments toward our hotel as they serve as great motivation for us to continuously improve the quality of our services. Thank you again for...

New Jersey
Reviewed 12 November 2015

Hotel with excellent service. 5 stars were not enough for their amazing staff. very Professional, charming and helpful. They made this hotel Special from others. My room was nice with big view, bathroom was clean and nice. great breakfast too. I enjoyed my stay.

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Helpful?
Thank Sheng J
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.Sheng J Thank you very much for spending your valuable time to share your experience about Icon 36 Hotel with other travelers. I would especially like to thank you for giving us the honour to host you at our property. It was our pleasure to organise Halong Bay Cruise for you . We all look forward to welcoming you back...

Reviewed 7 November 2015

We stayed at the hotel for 3 nights. The staff were incredible, so friendly and went above and beyond to meet our needs. It's the little things at this hotel that I loved - we slept in one morning after a big day of travel and the kitchen kindly cooked us some breakfast without us asking even though service was...

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Thank Jess K
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.Jess K Thanh you very much for the excellent review about your recent stay at Icon36 Hotel. We are pleased to read that we met your expectations across many levels. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide the best possible customer...

Queensland, Australia
Reviewed 3 November 2015

We stayed in this hotel 3 days ago and we enjoyed it. Very comfortable bed, big room with great view. Breakfast was excellent but thing we loved most was their team. very professional and helpful. Check in was super fast with full useful information about city. Receptionist were charming, attentive and welcoming. They made our stay so comfortable by all...

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Thank Ament C
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.Ament C We thank you so much for taking your valuable time to write us such a great review on TripAdvisor. We are most delighted to hear that you have enjoyed the excellent service and the room comfort. Your nice words of praise towards our staff is greatly appreciated and will certainly be shared among our team members who will...

Shanghai Region, China
Reviewed 2 November 2015

Really Nice hotel in Old Hanoi. Great location, close to every thing. Room was big and super clean. Computer and safety box were available in your room. Breakfast was excellent too. I have to mention their amazing team. They were, I think the reason for their high ranking. Very friendly, warm and helpful all time. Especially Kelly, she was just...

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Helpful?
Thank Barhill P
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.Barhill P We thank you so much for taking your valuable time to write us such a great review on TripAdvisor. We are most delighted to hear that you have enjoyed the excellent service and the room comfort. Your nice words of praise towards our staff is greatly appreciated and will certainly be shared among our team members who will...

Paris, France
Reviewed 1 November 2015

This hotel have great staff! They are helpful, attentive, understanding and smiling! Their rooms are quite small but clean and comfortable. we stayed 6 nights and had no problem! Only the breakfast are not that good but one of the staff made us a really good iced coffee :) The receptionist kelly is great and gave us many tips on...

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Helpful?
Thank mjtran2014
VAN HIEN P, Manager at Icon 36 Hotel & Residence, responded to this review

Dear.mjtran2014 We are most grateful that you took the time to publish this review about your recent stay at Icon 36 Hotel and we are delighted to read that you were thoroughly satisfied with our welcoming staff assisting you with necessary arrangements. We certainly look forward to the pleasure of welcoming you back for another excellent stay Best wishes. Mr.Tom

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
ICON 36 HOTEL & RESIDENCE is located at the heart of Hanoi in Bat Su. On one of the quietest streets in the Hanoi old quarter, a helpful and multilingual staff is on hand to assist you with anything you need. ICON 36 HOTEL & RESIDENCE is a nice blend of modern and traditional architecture with windows looking out onto the street and filling yours eyes with the sights of the Vietnam. ... more   less 

Additional Information about Icon 36 Hotel & Residence

Address: 35 - 37 Bat Su Street, Hoan Kiem, Hanoi 00844, Vietnam
Region: Vietnam > Hanoi
Price Range: RM116 - RM173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Icon 36 Hotel & Residence 3*
Number of rooms: 23
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Questions & Answers

Here's what travellers have asked, with answers from Icon 36 Hotel & Residence staff and other travellers.
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Questions? Get answers from Icon 36 Hotel & Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors (700) are quiet”
 of 5 bubbles backyardbbq, 17 Aug 2016 | Read review
“Try to book rooms at the rear of the floor to avoid noises from the street”
 of 5 bubbles captekteoh, 17 May 2016 | Read review
“Keep a hotel card with you so if you get lost you can find your way back.”
 of 5 bubbles TheAngryTraveler, 20 Mar 2016 | Read review
“Stay on the upper floors”
 of 5 bubbles F7057KQcarolynb, 23 Feb 2016 | Read review
“Only the rooms in front (with balconies) offer any play space for small children.”
 of 5 bubbles nworbd, 9 Jan 2016 | Read review
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