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Somerset Grand Hanoi

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Traveller (297)
Room & Suite (247)
Pool & Beach (41)
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Overview
  • Excellent54%
  • Very good36%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“washing machine”(68 reviews)
“tennis courts”(22 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (820)
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654 results
Traveller rating
337
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8
7
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337
239
63
8
7
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All reviewswashing machinebedroom apartmenttennis courtsfull kitchensupermarket downstairssmall supermarketgreat apartmentthe ground floordining tableold quarterliving areafamily stayhoa lo prisonmini martswimming poolquan an ngonlong stay
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1 - 5 of 654 reviews
Reviewed yesterday

I was staying in Hanoi on business (as I do frequently) and, fed up with the usual hotels, decided to try a serviced apartment experience. It was good. The apartment was huge (I was upgraded to a 2-bedroom, which included one en-suite room, one with...More

Thank frequenttraveller63
Reviewed 4 days ago

I am not a guest of the hotel but I am the tour guide who take tourists to this hotel. This is a Singaporean hotel and the thing I do not like about this hotel is the toilet in the lobby. Everytime you use it,...More

Thank dongle2500
Response from NLDung, Manager at Somerset Grand HanoiResponded yesterday

Dear dongle2500, Thank you for sharing your feedback with us. We wish to share with you that our current practice is based on the majority feedbacks from our inhouse residents and guests who staying at serviced apartment residence. As a complex buildings, we also wish...More

Reviewed 6 days ago

This was the perfect location for us. We were able to walk to every city site, park and shopping we wanted to explore. The hotel staff was warm and friendly and always available to assist us. There is a little market and a few restaurants...More

Thank Sharon B
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 5 days ago

Dear Sharon B It was fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. We are most happy to read your positive reviews on our spacious and well-equipped apartment, service, facilities and strategic location. Among all, thank you for highlighting...More

Reviewed 1 week ago

Located a little way away from the old quarter and the lake district this area is a bit off the tourist track but busy nonetheless. The Somerset is actually a luxury high rise with mostly service apartments. The apartments are very spacious and clean and...More

Thank RaktimRay
Response from NLDung, Manager at Somerset Grand HanoiResponded 1 week ago

Dear RaktimRay, Thank you very much for sharing with us your current stay experience at Somerset Grand Hanoi. We are very glad to have met your expectation in most aspects of your stay. Your compliment of our residence " actually a luxury high rise" and...More

Reviewed 2 weeks ago

Highly recommend for value location n service. Breakfast n restaurant was great.. With full facilities gym and swimming pool. Great for families.. Quiet and nice environment.. Join ascott vip member for extra privileges and discounts.More

Review collected in partnership with this hotel
Thank VI Y
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 1 week ago

Dear VI y It is wonderful to read that you had an enjoyable experience at Somerset Grand Hanoi! Thank you so much for your positive reviews and compliments on our service, location, breakfast and facilities. Among all, we are most delighted to hear that you...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$104 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Family Hotel in Hanoi
#28 Luxury Hotel in Hanoi
#35 Business Hotel in Hanoi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Family Hotel in Hanoi
#28 Luxury Hotel in Hanoi
#35 Business Hotel in Hanoi
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (297)
Room & Suite (247)
Pool & Beach (41)
Dining (21)
Amenities (16)
Family and Play Areas (2)
Questions & Answers
Ask a question
ssurenderkumars
24 March 2018|
AnswerShow all 2 answers
Response from Sou Yee Jessica T | Reviewed this property |
Sorry I didn’t know there is such service, I m sure u can ask google...
0
Votes
ssurenderkumars
24 March 2018|
AnswerShow all 2 answers
Response from Tripster_Aus | Reviewed this property |
As to early check-in - it will depend on whether they have a room ready and how busy they are. I have stayed a number of times and not infrequently the place is fully booked. If that is the case they will need to wait for a... More
1
Vote
ItsTheVibeItsTheMabo
23 February 2018|
AnswerShow all 3 answers
Response from Sou Yee Jessica T | Reviewed this property |
I see a pool in the Agoda website, pls email the hotel if the pool is still under renovations. I was there in the winter n was raining so I did not use the pool. 😃
0
Votes
Room Tips
"Avoid this hotel if you do not want to open the lobby toilet for your friend who come to the hotel to see you."
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"The street can be very noisy starting early in the morning, If you want to sleep late get a room higher up."
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"Try to choose a higher floor away from the noise of the street and construction"
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"Prefer if there is separate lifts for residents... Gets crowded when tour groups head for the restaurant"
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