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I was staying in Hanoi on business (as I do frequently) and, fed up with the usual hotels, decided to try a serviced apartment experience. It was good. The apartment was huge (I was upgraded to a 2-bedroom, which included one en-suite room, one with...More
I am not a guest of the hotel but I am the tour guide who take tourists to this hotel. This is a Singaporean hotel and the thing I do not like about this hotel is the toilet in the lobby. Everytime you use it,...More
Response from NLDung, Manager at Somerset Grand HanoiResponded yesterday
Thank you for sharing your feedback with us. We wish to share with you that our current practice is based on the majority feedbacks from our inhouse residents and guests who staying at serviced apartment residence. As a complex buildings, we also wish...More
This was the perfect location for us. We were able to walk to every city site, park and shopping we wanted to explore. The hotel staff was warm and friendly and always available to assist us. There is a little market and a few restaurants...More
Thank Sharon B
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 5 days ago
Dear Sharon B
It was fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi. We are most happy to read your positive reviews on our spacious and well-equipped apartment, service, facilities and strategic location. Among all, thank you for highlighting...More
Located a little way away from the old quarter and the lake district this area is a bit off the tourist track but busy nonetheless. The Somerset is actually a luxury high rise with mostly service apartments. The apartments are very spacious and clean and...More
Response from NLDung, Manager at Somerset Grand HanoiResponded 1 week ago
Thank you very much for sharing with us your current stay experience at Somerset Grand Hanoi. We are very glad to have met your expectation in most aspects of your stay. Your compliment of our residence " actually a luxury high rise" and...More
Highly recommend for value location n service. Breakfast n restaurant was great.. With full facilities gym and swimming pool. Great for families.. Quiet and nice environment.. Join ascott vip member for extra privileges and discounts.More
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Thank VI Y
Response from Yen Ping L, General Manager at Somerset Grand HanoiResponded 1 week ago
Dear VI y
It is wonderful to read that you had an enjoyable experience at Somerset Grand Hanoi! Thank you so much for your positive reviews and compliments on our service, location, breakfast and facilities. Among all, we are most delighted to hear that you...More
Response from Tripster_Aus | Reviewed this property |
As to early check-in - it will depend on whether they have a room ready and how busy they are. I have stayed a number of times and not infrequently the place is fully booked. If that is the case they will need to wait for a... More
As to early check-in - it will depend on whether they have a room ready and how busy they are. I have stayed a number of times and not infrequently the place is fully booked. If that is the case they will need to wait for a room to be vacated and for the room to be cleaned before you can check in.
That said, they have a pleasant area up on level 4 (in door lounge type area with TV near the pool) where you could wait. There is also a small shopping centre which is part of the same building - it has a few cafes and a grocery store and you could kill some time there.
It is no problem for them to store your bags (for free) when you go to Ha Long Bay.