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Heart Hotel

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#106 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Heart Hotel
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260 Reviews from our TripAdvisor Community

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Showing 209: English reviews
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Sherbrooke, Canada
Reviewed 2 days ago NEWvia mobile

We reserved a room in heart hotel 1 week in advance with booking. We had the confirmation sent by e-mail. When we arrived at 6 am, they told us to come back for the check in at 12. At 12, they told us they didn't have space for us because of an other costumer that couldn't check out... They moved...

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Helpful?
Thank mariedlemay
Melbourne, Australia
Reviewed 1 week ago

We stayed here for 7 nights in a lake view room and a city view room. The hotel is quite small but in a terrific position. Just 2 mins to the lake, 5 mins to the markets and close to lots of the main sights. An easy 15 mins walk to the station. Rooms are super clean and everything feels...

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Thank Dean V
Reviewed 15 March 2017 via mobile

The hotel is right on the heart of the city so all places of interest are just in a minute walk. But it is a bit outside of party quarter and main road, which makes it a quiet place to stay. Spacious and light room, tasty pancakes at breakfast and friendly personnel. The receptionist advised us on places to visit...

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1Thank Maria S
Bangkok, Thailand
Reviewed 10 March 2017

The staff was very polite and helpful . The rooms are adequate and clean. Easy access to the Lake and conveniently located for walking around the lake in the evening. The breakfast was decent and overall value for money.

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1Thank Kunal P
Anchorage, Alaska
Reviewed 8 March 2017

Excellent staff, great Breakfast, very clean. I have stayed many times. Easy access to the Lake. Perfect for walking around the lake in the evening. Close to water puppets and not far from Opera House. Staff can answer any question you might have. Airport pick up by contacting hotel staff. Great service John L

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1Thank John L
Alberta, Canada
Reviewed 8 March 2017 via mobile

I was pretty excited about staying at this hotel, after having read the reviews and seen the pictures of it, the hotel to me looked like it had a lot of character. My excitement faded a bit after check in and when we were shown our room on the second floor. The staircase looked old and tired and so did...

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1Thank scorpiogirl2
Red Deer
Reviewed 8 March 2017

We stayed 3 nights at this hotel, this hotel does need need a facelift, even though it does have some character. The bathroom needs the most work, as they just shoved a tub in where the shower used to be, so the tub is not sealed to the wall, water will just run under the tub and flow to the...

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Thank rotjong
Liverpool, United Kingdom
Reviewed 17 February 2017 via mobile

I enjoyed my stay at the Heart Hotel having stayed there either side of a trip to Halong Bay. Staff were friendly, helped me to call taxis etc, always got a smile with service. Breakfast menu wasn't too extensive but enough to start the day with. Rooms were clean, had excellent facilities and I never came back to an unmade...

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Thank Lee P
London, United Kingdom
Reviewed 14 February 2017 via mobile

My husband and I stayed here for 2 nights when we arrived in Hanoi earlier this month. Positives are: it is a stones throw from Hoan Kiem lake and on the edge of Old Quarter, I can highly recommend Hollywood opposite - the sign is misleading - this is the best hot pot in Vietnam! Breakfast is good. Downsides -...

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Thank Gwebbecca
Reviewed 3 February 2017

Best in class service - the hotel staff are very helpful and honest. A stone's throw away from the Hoan Kiem lake, the hotel is conveniently located in the Old Quarter with restaurants, mini-mart, money changer, bike rental, etc. available within the neighborhood. The rooms are spacious, clean and comfortable. We booked day trips to Halong Bay and Hoa Lu/...

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Thank geetasan

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Amenities

Highlights
  • Breakfast included
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 

Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM101 - RM150 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
Reservation Options:
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Hotel Style:
#18 Best Value Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Heart Hotel staff and other travellers.
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Questions? Get answers from Heart Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Larger rooms are city view, rooms with lake view have a small balcony and are sunny.”
901deanv, 15 Apr 2017 | Read review
“Book thru the hotel website, staff answers emails..”
johnlQ3215IH, 8 Mar 2017 | Read review
“ask for a room with a view (if they have any)”
tomcR7316FC, 23 Jan 2017 | Read review
“Book the 6th floor room looking out at the lake, beautiful!”
Redpty, 27 Dec 2016 | Read review
“Third Floor or higher”
johnlQ3215IH, 14 Nov 2016 | Read review
5 of 5