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Heart Hotel

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#103 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Heart Hotel
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257 Reviews from our TripAdvisor Community

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Showing 207: English reviews
Reviewed 27 May 2016 via mobile

I have stay this hotel around 4 days. This hotel was serviced best things for me in my solo tour in Hanoi area; like a city tour and Halong Bay. Also the staffs are friendly and helping. Rooms are good and nice; also g friends hotel and good location. Nagarajan K. India 9894918644

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Thank Nagarajan K
Reviewed 15 May 2016

I stayed here with two friend in the family room which had 1 full bed, and 1 queen bed. The room was very clean, and the location was excellent. The lake is right around the corner, and all the other key destinations are within walking distance. Henry welcomed us and recommended us an excellent tour to see the Halong Bay....

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1Thank tenzin d
Reviewed 15 May 2016 via mobile

I've been in Heart hotel for three nights and everything has been absolutely perfect! Henry will make sure you'll have the most warm welcome in Hanoi, and they will help you with organisation of your trips in and out Hanoi making everything faster so you'll make the most of the time in Vietnam. Rooms are large and clean. Quality stuff!...

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2Thank marcobatt74
Vancouver, Canada
Reviewed 14 May 2016

The Heart Hotel is located just by Hoan kiem Lake in the Old Quarter of Hanoi. It is off the main road, so it is less noisy than the busy road. It has a very French feeling, with only two rooms on each floor. There is an elevator for those who need it. The staff are fabulous and extremly helpful....

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1Thank smrear
Reviewed 9 May 2016 via mobile

Nice hotel, great locatie, very nice people and good service. The room was very good clean and big. Booked 2 tour in hotel (Hoi Lu Tan Coc and ha long bay) with Henry. Very good price and the tour were nice. I recomment everybody to book your tour by Henry and be carefull with the cheaper tour outside.

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2Thank Remon R
Reviewed 8 May 2016 via mobile

Great hotel, very helpful staff with good English who are happy to help with advise about Hanoi or travel plans in the area. Breakfast was delicious. Comfortable beds and very good location in the old quarter

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2Thank Vanya E
Vancouver, Canada
Reviewed 8 May 2016 via mobile

We spent several days at the Heart Hotel. We left it twice for 2 day tours and always returned. The staff were friendly and flexible with our multiple check ins and outs. It was our home away from home. Perfect central location in the Old Quarter and we had a great view of the lake from our 6th floor room....

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2Thank Cathy K
Reviewed 27 April 2016 via mobile

We were incredibly well treated here and everybody made a big effort to make our stay the best! The rooms are great, the staff is awesome, the wifi is excellent! We told we were on honeymoon and when we arrived there was a cute and tasty cake and petals on the bed!! They gave us a room with a balcony...

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2Thank Ian J
Seattle
Reviewed 16 April 2016

All the staff here were so helpful. We made the Heart Hotel our Hanoi base as we took excursions to Halong Bay and Mai Chau. We went on our own to Mai Chau and they were very helpful about how to get to the bus station, how much the taxi should cost to get there, etc. It's in a great...

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1Thank SeattleSal
Vancouver, Canada
Reviewed 16 April 2016 via mobile

Flew in to Hanoi April 10th and stayed our first 3 nights here of our 3 months of travels, made us feel very welcome. Very helpful staff that will answer all your questions. Would 110 percent recommend this hotel to anyone staying in Hanoi. We had a train at 7:30pm and checked out at 12pm. Was out all day killing...

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2Thank zachopkins

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 

Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM102 - RM159 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
Reservation Options:
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Hotel Style:
#18 Best Value Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Heart Hotel staff and other travellers.
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Questions? Get answers from Heart Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book thru the hotel website, staff answers emails..”
 of 5 bubbles johnlQ3215IH, 8 Mar 2017 | Read review
“ask for a room with a view (if they have any)”
 of 5 bubbles tomcR7316FC, 23 Jan 2017 | Read review
“Book the 6th floor room looking out at the lake, beautiful!”
 of 5 bubbles Redpty, 27 Dec 2016 | Read review
“Third Floor or higher”
 of 5 bubbles johnlQ3215IH, 14 Nov 2016 | Read review
“Our room was in the 5th floor with view to the lake. Beautiful!”
 of 5 bubbles 137anettew, 5 Nov 2016 | Read review
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