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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    04/02/2018 05/02/2018
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    US$95
    US$64
    SAVE US$31
    US$65
    US$64
    Traveller (83)
    Room & Suite (39)
    Dining (6)
    Overview
    • Excellent37%
    • Very good40%
    • Average18%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Kitchenette
    Concierge
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    4 Feb5 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (130)
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    1 - 5 of 109 reviews

    Reviewed 1 week ago

    First of all, I love the location of this hotel. Also, the service of staffs was very kind and good, and the interior was very clean and nice. Internet was really fast and I didn't use breakfast service, but as see, restaurant is clean and...More

    Review collected in partnership with this hotel
    Thank jeong43
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 3 days ago

    Dear jeong43, Thank you for choosing to stay with Somerset West Lake Hanoi and giving us perfect score. It is great to have you stay with us. We are glad to learn that you like our location, staff service and facilities. We appreciate your feedback...More

    Reviewed 2 weeks ago via mobile

    For families looking to stay around the WestLake area, Somerset Residence is worth considering. Comfort of apartment, service of a hotel. The friendly staff makes you welcome. And, the best beef pho place in the Westlake area is just around the corner, pho Vu👍👍👍More

    Thank songw2018
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 1 week ago

    Dear songw2018, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our apartment and staff. We appreciate your recommendation and we look forward to welcoming you...More

    Reviewed 2 weeks ago via mobile

    The staff was incredibly accommodating when we arrived at 2:30 in the morning after another reservation fell through. The rooms are very nice and clean, with many amenities, and many have a view of the lake with a balcony. In addition, the staff directed us...More

    Thank Aniellagrl
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 1 week ago

    Dear Aniellagrl, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our accommodations and staff. We appreciate your feedback and we look forward to welcoming you...More

    Reviewed 3 weeks ago

    It is a comfortable apartment but it has seen better days. The finishing are all looking a bit worn. I was in a Premier Studio, with balcony and view of the West Lake. But I was disappointed that my room was tucked into a corner...More

    Thank Braddell_Hill
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 2 weeks ago

    Dear Braddell Hill, Thank you for sharing your stay experience with us. We are sorry that our location and surrounding area are not meeting your expectations. At the same time, we are glad that you like our restaurant. We hope you will stay with us...More

    Reviewed 11 December 2017

    A good sized room and well equipped ,but everything is so worn out and grubby , the exterior is drab and the internals just seem so jaded . Served our purposes well for a few nights ,but caution not all rooms our indeed your reception...More

    Thank amadeus11190382
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 13 December 2017

    Dear amadeus11190382, Thank you for sharing your stay experience with us. We are sorry that our breakfast and exterior are not meeting your expectations. At the same time, we are glad that you like our room size and equipment. We hope you will stay with...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$71 - US$103 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #55 Luxury Hotel in Hanoi
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Ctrip TA, Agoda, Hotels.com, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Somerset West Lake Hanoi ,
    • Somerset West Lake Hotel Hanoi
    Add Photo Photos
    Traveller (83)
    Room & Suite (39)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (78)
    Bathroom (3)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    Mimi F
    7 November 2016|
    Answer
    Response from Carbarg | Reviewed this property |
    We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
    1
    Vote
    Google Translation
    Wayne K
    5 December 2015|
    Answer
    Response from Merlion42 | Reviewed this property |
    The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
    0
    Votes
    Room Tips
    "Lake views only ar rear"
    Read review
    "Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
    Read review
    "excellent"
    Read review
    "Excellent room service"
    Read review
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