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27/08/2017 28/08/2017
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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    Best prices for your stay
    27/08/2017 28/08/2017
    US$69
    US$66
    SAVE US$3
    US$67
    US$67
    Traveller (82)
    Room & Suite (39)
    Dining (6)
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    Overview
    • Excellent41%
    • Very good38%
    • Average16%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Kitchenette
    Concierge
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    4.0 Star Hotel
    All hotel details
    Offers from Somerset West Lake
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (118)
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    1 - 5 of 98 reviews

    Reviewed 1 week ago via mobile

    Here I found the best service. Thanks to Mr. Alex, the front office who go extramile in doing more for my request. I was sick and I need a medicine so he offer to buy one for me. He also show his genuine and service...More

    Thank TheKimHim
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 1 week ago

    Dear TheKimHim, Thank you very much for your compliment. Your heartfelt words and special mention of Alex will be shared with his team for encouragement. At the same time, I am sorry to hear that we couldn't meet your expectation in kitchen cleaning quality. Please...More

    Reviewed 4 weeks ago

    I've been stayed in many 5-6 stars hotel in Vietnam but still wanted to try Somerset that's why last time I choosed Somerset. Even there was a little dissatisfied but I still hope there will be another chance to have experience in Somerset cause I...More

    Review collected in partnership with this hotel
    Thank ngocmailinhn
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 3 weeks ago

    Dear ngocmailinhn, Thank you for sharing your stay experience at Somerset West Lake Hanoi. Please accept our sincerely apologize if we failed to meet your satisfaction in some aspects. I am glad to learn that you like our receptionists. Our property doesn't have in-door spa....More

    Reviewed 4 weeks ago

    Suitable with all aspect for business trip, holiday trip etc...as SOMERSET is providing excellent level of comfort stay. staff well acquainted with guest. Location of somerset West lake is 2 site location back side on west lake bank is excellent view but over location is...More

    Review collected in partnership with this hotel
    Thank Peshank
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 4 weeks ago

    Dear Peshank, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our service and location. We appreciate your recommendation and we look forward to welcoming you...More

    Reviewed 14 July 2017

    Overall good hotel, location a bit far from the center but still manageable My room was supposed to have a lake view but only could see very little of the lake on the side from the window => disappointment that could be easily avoidedMore

    Review collected in partnership with this hotel
    Thank Tddd2017
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 4 weeks ago

    Dear Tddd2017, Thank you for sharing your stay experience with us. We are sorry that our property is not meeting your expectations. We appreciate your feedback about the little lake view from the window. At the same time, we are glad that you like our...More

    Reviewed 4 July 2017

    The price is reasonable and cheap compared to the location where the beautiful lake can be seen in the morning. You can exercise for morning sunshine on the balcony before work. Inside the room, you can use the utensils to cook your own food. But...More

    Thank Pornthep U
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 6 July 2017

    Dear Pornthep U, Thank you for writing this review. I am happy to hear that you like our location and facilities for morning exercise and kitchen utensils as well as friendliness of our staffs . At the same time, I am sorry to hear that...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$71 - US$108 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #52 Luxury Hotel in Hanoi
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Ctrip TA, Orbitz, Booking.com, Agoda, Cancelon, TripOnline SA, Travelocity, Hotwire, Cheap Tickets and HotelQuickly so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Somerset West Lake Hanoi ,
    • Somerset West Lake Hotel Hanoi
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    Traveller (82)
    Room & Suite (39)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (77)
    Bathroom (3)
    Family and Play Areas (1)
    Nearby
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    2.33 km away
     
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    .11 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mimi F
    7 November 2016|
    Answer
    Response from Carbarg | Reviewed this property |
    We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
    1
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    Wayne K
    5 December 2015|
    Answer
    Response from Merlion42 | Reviewed this property |
    The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
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    Votes
    Room Tips
    "excellent"
    Read review
    "Excellent room service"
    Read review
    "I found the view from unite 708 to be fabulous!"
    Read review
    "All rooms are spotless and quiet, I prefer a room facing the lake, but it's really unimportant."
    Read review
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