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29/10/2017 30/10/2017
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    Somerset West Lake

    No 254D Thuy Khue Road, Hanoi 10000, Vietnam
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    29/10/2017 30/10/2017
    US$60
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    Traveller (82)
    Room & Suite (39)
    Dining (6)
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    Overview
    • Excellent37%
    • Very good41%
    • Average17%
    • Poor3%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Kitchenette
    Concierge
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (123)
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    11 - 15 of 102 reviews

    Reviewed 18 June 2017

    Somerset West lake is located at a pleasent location to enjoy your trip. I loved to stay near the West lake and a walk in evening across the West lake was a wonderful experience all together. Near to the hotel 4-5 km distance you have...More

    Review collected in partnership with this hotel
    Thank Vinod M
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 19 June 2017

    Dear Vinod M, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our location. We appreciate your recommendation and we look forward to welcoming you again....More

    Reviewed 17 June 2017

    Good outdoor facilities, nicec swimming pool and garden. Affordable price for Somerset brand., fit to family trip. However breakfast is boring and the design is a bit classic, not so modern. I will recommend this residence to my friend.More

    Review collected in partnership with this hotel
    Thank 299christina
    Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 19 June 2017

    Dear 299christina, Thank you for writing this review. I am happy to hear that you like our outdoor facilities such as swimming pool and garden. At the same time, I am sorry to hear that we couldn't meet your expectation in breakfast. Please accept our...More

    Reviewed 30 May 2017 via mobile

    Hotel is dated and in dire need for refurbishment. However staff is friendly and very nice. This hotel needs to step it up in the upkeep of the property. The Japanese food restaurant on the property is a plus.More

    Thank xiaolinmg
    Response from James L, General Manager at Somerset West LakeResponded 19 June 2017

    Dear xiaolinmg, Thank you for sharing your stay experience with us. We are sorry that our property is not meeting your expectations. We appreciate your feedback about the general condition of the property and would certainly work on an improvement plan. At the same time,...More

    Reviewed 27 May 2017

    This propery is right beside the West Lake which is really nice. Our room was at 1st floor and it had a garden/pool view which was not so bad. Everything was good in general. It is good to book this residence during weekend to stay...More

    Thank Thehotellover
    Response from James L, General Manager at Somerset West LakeResponded 29 May 2017

    Dear Thehotellover, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like your apartment facing the garden and swimming pool. We appreciate your recommendation and we look...More

    Reviewed 6 May 2017 via mobile

    It's a good hotel, nice rooms and good service. However, the lake view is not that good. And even though I booked a lake view room, I just got it after two days. Nonetheless, the service is very good, people is very friendly and helpfulMore

    Thank GERMAN ALBERTO P
    Response from James L, General Manager at Somerset West LakeResponded 14 May 2017

    Dear 161germ_nr, Thank you for writing this review and your compliments of our rooms and service. I am happy to hear that you like the service of our team and this would certainly motivate us to continually improve our service delivery. At the same time,...More

    Speranza Hotel
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    InterContinental Hanoi Westlake
    2,333 reviews
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    Lotte Hotel Hanoi
    746 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Shuttle Bus Service
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$57 - US$96 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #52 Luxury Hotel in Hanoi
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 90
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Ctrip TA, Orbitz, Cancelon, TripOnline SA, Travelocity, Cheap Tickets, Hotwire and HotelQuickly so you can book your Somerset West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    • Also Known As
    • Somerset West Lake Hanoi ,
    • Somerset West Lake Hotel Hanoi
    Add Photo Photos
    Traveller (82)
    Room & Suite (39)
    Dining (6)
    Pool & Beach (5)
    Hotel & Grounds (77)
    Bathroom (3)
    Family and Play Areas (1)
    Nearby
    InterContinental Hanoi Westlake
    2,333 reviews
    2.04 km away
     
    Pan Pacific Hanoi
    1,823 reviews
    2.33 km away
     
    Speranza Hotel
    7 reviews
    .04 km away
     
    Lotte Hotel Hanoi
    746 reviews
    1.46 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Vietnam Unique Tours - Day Tours
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    Ask a question
    Questions & Answers
    Mimi F
    7 November 2016|
    Answer
    Response from Carbarg | Reviewed this property |
    We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
    1
    Vote
    Google Translation
    Wayne K
    5 December 2015|
    Answer
    Response from Merlion42 | Reviewed this property |
    The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
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    Room Tips
    "Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
    Read review
    "excellent"
    Read review
    "Excellent room service"
    Read review
    "I found the view from unite 708 to be fabulous!"
    Read review
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