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Somerset West Lake

134 reviews
#178 of 607 Hotels in Hanoi
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Traveller (87)
Room & Suite (38)
Dining (6)
Overview
  • Excellent40%
  • Very good37%
  • Average19%
  • Poor2%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (134)Write a Review
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All reviewstwo bedroom apartmentgym and swimming poolhcm mausoleuma short taxi ridein house restaurantnearby attractionswashing machineexcellent accommodationduring tetold quarternice poolnoi bai airporthousekeeping stafftourist spotsbreakfast spreadvisit hanoi againgreat place to stay
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21 - 25 of 113 reviews
Reviewed 18 June 2017 via mobile

This is a service residence the amenities like kitchen , washing machine etc r all very nice the beds r very nicely done, the washroom r all good , we r staying in a two bed room apartment, they have tv one in the hall...More

Thank Ackzel
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 19 June 2017

Dear Ackzel, Thank you for writing this review. I am happy to hear that you like our amenities and furniture. At the same time, I am sorry to hear that we couldn't meet your expectation on breakfast quality & variety . Please accept our sincere...More

Reviewed 18 June 2017

Somerset West lake is located at a pleasent location to enjoy your trip. I loved to stay near the West lake and a walk in evening across the West lake was a wonderful experience all together. Near to the hotel 4-5 km distance you have...More

Review collected in partnership with this hotel
Thank Vinod M
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 19 June 2017

Dear Vinod M, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our location. We appreciate your recommendation and we look forward to welcoming you again....More

Reviewed 17 June 2017

Good outdoor facilities, nicec swimming pool and garden. Affordable price for Somerset brand., fit to family trip. However breakfast is boring and the design is a bit classic, not so modern. I will recommend this residence to my friend.More

Review collected in partnership with this hotel
Thank 299christina
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 19 June 2017

Dear 299christina, Thank you for writing this review. I am happy to hear that you like our outdoor facilities such as swimming pool and garden. At the same time, I am sorry to hear that we couldn't meet your expectation in breakfast. Please accept our...More

Reviewed 30 May 2017 via mobile

Hotel is dated and in dire need for refurbishment. However staff is friendly and very nice. This hotel needs to step it up in the upkeep of the property. The Japanese food restaurant on the property is a plus.More

Thank xiaolinmg
Response from James L, General Manager at Somerset West LakeResponded 19 June 2017

Dear xiaolinmg, Thank you for sharing your stay experience with us. We are sorry that our property is not meeting your expectations. We appreciate your feedback about the general condition of the property and would certainly work on an improvement plan. At the same time,...More

Reviewed 27 May 2017

This propery is right beside the West Lake which is really nice. Our room was at 1st floor and it had a garden/pool view which was not so bad. Everything was good in general. It is good to book this residence during weekend to stay...More

Thank Thehotellover
Response from James L, General Manager at Somerset West LakeResponded 29 May 2017

Dear Thehotellover, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like your apartment facing the garden and swimming pool. We appreciate your recommendation and we look...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$64 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#53 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$64 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#53 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (87)
Room & Suite (38)
Dining (6)
Pool & Beach (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Mimi F
7 November 2016|
Answer
Response from Carbarg | Reviewed this property |
We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
1
Vote
Google Translation
Wayne K
5 December 2015|
Answer
Response from Merlion42 | Reviewed this property |
The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
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Votes
Room Tips
"Lake views only ar rear"
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"Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
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"excellent"
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"Excellent room service"
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