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InterContinental Hanoi Westlake

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#61 of 578 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,175 Reviews from our TripAdvisor Community

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Showing 1,644: English reviews
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Singapore, Singapore
Reviewed today NEWvia mobile

Wow what a wonderful place! The location is awesome, memorable! People are friendly and sweet ! Service standards are excellent. I requested for the previous laundry to be made available at a certain time, the staff ensured that the laundry I kept it for today also delivered together and in fact they called me and updated so considering my stay...

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Helpful?
Thank Manu N
Boston, Massachusetts
Reviewed yesterday NEW

We stayed here for 5 nights. Upgraded to one of the over-water king suite rooms. Beautiful view of the lake. Nice fitness center. Location is a bit North of the city center but a taxi ride to the Old Quarter is only $3 - $4. We ate at the Saigon restaurant on the premises and the food was high quality....

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Helpful?
Thank Sean A
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Sean A, Thank you for your feedback from your recent stay with us. As the hotel was built on the West Lake, we create a “resort” life in the city for our guests to enjoy the beautiful and the peaceful of the place. We are very happy to know that you have memorable experience at our hotel. We hope...

Reviewed 2 days ago NEWvia mobile

My family and I we where traveling to Vietnam for holidays,coming back from Halong we stop to Hanoi for 5 days,we stay in this hotel,it is a breath taking,we love this hotel,beautiful view,very nice service,people are very nice! Very nice gym for the gym lovers! Location is not bad if you want to go to the Old Quarter,take a taxi...

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Helpful?
Thank IoanaMora
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear IoanaMora, It was a great pleasure to welcoming you and your family at InterContinental Hanoi Westlake. We are happy that you enjoy the hotel’s unique over the lake design which brings resort feeling to our guests. We are looking forward to your next visit. With my best regards, Vu Kim Ngan (Ms.) PA to General Manager

Westerville, Ohio
Reviewed 2 days ago NEWvia mobile

This was my first trip to Vietnam and my first quick stop was Hanoi. I wish I had more time. I only had one glorious night stay at this hotel. The room and the views were amazing! I wish I could have stayed longer. The staff was as professional as you would expect at a ~5 star hotel. Also, I...

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Helpful?
Thank alinnis03
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Alinnis03, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We are happy that you enjoy the hotel’s unique over the lake design which brings resort feeling to our guests. We will make sure the continuous quality improvements. Your comments will be shared with the team...

Trabuco Canyon, California
Reviewed 3 days ago NEW

Due to jetlag we would get up quite early morning and will arrive at the restaurant to have buffet as soon as they open. The staff serviced us non stop to ensure we get vegetarian options, fresh smoothies, and fresh cut fruits. The new manager of the restaurant Tran was awesome and the company is very fortunate to have an...

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Helpful?
Thank MJaan
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear MJaan, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back in...

Manly, Australia
Reviewed 5 days ago NEWvia mobile

We stayed here before we went to Halong Bay then we returned for one night before our flight home. The hotel is 5 star and is in a quiet location overlooking the lake. We had a fabulous room with a beautiful view of the lake. It was so nice and peaceful we did not want to leave. The staff were...

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Helpful?
Thank Lyn B
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Lyn B, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon...

Reviewed 5 days ago NEWvia mobile

The hotel is about 20'-25' from the airport and 10-15' from downtown. It is located on the shore of a small lake. First of all I must say this is one of the best hotel I 'be ever been. Beautiful, very comfortable, excellent food, amazing kindness of all the staff. For sure a very good welcome for any foreigner who...

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Helpful?
Thank Emanuele C
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Emanuele C, Thank you for your great review! We are a very unique InterContinental Hanoi Westlake and take pride in that I was happy to see that you had a positive overall impression of your stay with us - in particular when it comes to your interactions with our team. We want to treat our guests like we would...

Singapore
Reviewed 1 week ago

With a plethora of boutique hotels to choose from in Hanoi, the main reason for choosing the Intercontinental was a chance to escape from the (organised?) chaos that is Hanoi at it's best. Choose the two bedroom apartment unit, situated over Westlake. On arrival at the hotel (about 40 min car journey from airport), we were ushered into the reception...

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Helpful?
Thank mostlyharmless
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear mostlyharmless, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our room. We hope to welcome you back soon. Kind regards, Trang...

Los Angeles, California
Reviewed 1 week ago

This was part of our UniWorld Vietnam/Cambodia/Mekong River Cruise. We booked their pre-trip and this was the Hotel they chose. Perfect choice. Our room, the staff, the restaurants were wonderful. But the staff were the stars! Everyone was so nice, friendly, "how may I help you", always with a smile. Daniel, the Executive Assistant Manager, went beyond helping us during...

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Helpful?
Thank LovetoTravel202
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear LovetoTravel202, Thank you for recommending InterContinental Hanoi Westlake. Your comments really encourage me and my team. I am very proud that my team has made memorable for you by our excellent and personalized service. I look forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager

Atlanta, Georgia
Reviewed 1 week ago

The view from the rooms has to be one of most beautiful possible. This property is situated on a lake and hence is just gorgeous! Location is not ideal but then it is worth it as the place looks stunning. The rooms itself are very nice and modern. You can sit in your balcony for hours and gaze at the...

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Helpful?
Thank amitabhagrawal
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear amitabhagrawal, Greetings from InterContinental Hanoi Westlake! Thank you to stay with us on your recent visit to Vietnam. It is with regret to hear that your recent stay did not entirely live up to your expectations and thank you for bringing your comments to our attention through our online guest survey. We greatly appreciate your feedback as such information...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM602 - RM1,962 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
18 questions
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms over the lake are very nice”
 of 5 bubbles , 26 Mar 2017 | Read review
“Rooms with a view of the Lake”
 of 5 bubbles LovetoTravel202, 18 Mar 2017 | Read review
“We got an upgrade ask for room with a view.”
 of 5 bubbles BrisbaneDw1962, 14 Mar 2017 | Read review
“All rooms are great. We had three different stays and had three different rooms each stay and all are great.”
 of 5 bubbles collector, 12 Mar 2017 | Read review
“A room over the water seems to be most popular”
 of 5 bubbles jrnewson, 11 Mar 2017 | Read review
5 of 5