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InterContinental Hanoi Westlake

InterContinentalUS$148*
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#64 of 579 Hotels in Hanoi
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$229*
US$148*
Great Deal
US$156*
US$156*
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,199 Reviews from our TripAdvisor Community

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Singapore, Singapore
Reviewed yesterday NEWvia mobile

My first visit to Hanoi, and was definitely contented with this beautiful hotel with amazing customer service. I was warmly greeted upon arrival, throughout my stay I was very happy with the customer service rendered by the hotel staff. Will definitely be staying here again for my next visit.

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Helpful?
Thank Joey F
Vancouver, Canada
Reviewed 2 days ago NEW

If Hanoi, Vietnam is on your travel list, you’ve got to stay at the Intercontinental Hanoi Westlake!! As world travelers and as an IHG Spire Ambassador member, we’ve had the opportunity of staying in Intercontinental Hotels all over the world. Our experience at the Intercontinental Hanoi Westlake began at the airport when we were met coming out of Customs by...

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Helpful?
Thank odwayne64
Reviewed 2 days ago NEW

Room 352 was just the best view. A large room and a beautiful bathroom with heaps of room. The treatment we received was second to none For a while I thought I was Prince Charles. The mirror revealed the truth but the treatment and kind service we received did reflect royalty. Thank you Intercontinental Hanoi. And a special mention to...

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Thank Tony P
Melbourne, Australia
Reviewed 4 days ago NEW

Our family had one night at the intercontinental and the hotel was generous enough to upgrade us to the presidential suite. It was amazing! All the staff there were very friendly and the pool was beautiful. We had a great stay there.

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Helpful?
Thank JoelFredman
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear JoelFredman , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. We hope the next time we have the pleasure to be your destination you will be able to take time and enjoy all the services...

Beijing, China
Reviewed 1 week ago

The hotel has a beautiful location on the lake however we were very disappointed with our stay. My husband had stayed at this hotel before on business and thought it was a great location. He had stayed on the lake itself. We booked the main building, choosing this rather than a more central hotel (and it is quite a long...

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Helpful?
1Thank EBeijing
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear EBeijing, Thank you very much for your valued time providing us constructive feedback on your recent stay with us. First of all, we appreciate both of your loyalty of staying with us on business and leisure. We have an unique location with genuine care of service which we receive many positive feedback lately. Unfortunately this did not happen during...

Reviewed 1 week ago via mobile

Having stayed in the old quarter twice in the past and as the weather was forecast to be hot and sunny we decided to pay extra for a hotel with a pool in a more quiet location. Very pleased with our choice. We got upgraded to one of the over-water pavilions and have great sunset views over the lake. Room...

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Helpful?
Thank Jacquie H
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Jacquie H, Thank you for your comment about our hotel. It is a great pleasure to have you staying with us. It is great to hear that you enjoyed the wonderful view of Westlake thanks to our unique location, as well as the sumptuous breakfast. I am looking forward to welcoming you back soon. Best regards, Vu Kim Ngan...

Philadelphia, Pennsylvania
Reviewed 1 week ago

This property isn't located directly in town, but close enough to tour from while having the ability to retreat back to a bit of peace and quiet. Westlake is a bit of an expat area. Hanoi itself is wild and chaotic. Smooth check-in process, incredibly friendly staff and most spoke strong English which was helpful. Beautiful Lobby and a large...

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Helpful?
Thank ianswain2
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Ianswain2, Thank you very much for staying with us during your recent visit to our exciting city and for sharing your feedback. I was happy to see that you liked your stay with us overall and that you enjoyed your interaction with our team. The team and I are hard at work to deliver a great experience to all...

Guangzhou, China
Reviewed 1 week ago

Very beautiful hotel on the shore of the west lake. The rooms are lovely with good bed. The bathroom perfect as well as the breakfast. It's not in city centre so need a short taxi ride but it's very very quiet. The swimming pool is a little small.

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Helpful?
Thank Stephane V
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Stephane V, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our room. We are looking forward to welcoming you back with...

Shenzhen, China
Reviewed 1 week ago

The location on the lake is definitely worth a quiet and relaxing journey. The wifi is a little slow as others have pointed out, but with such a great view I found myself spending more time enjoying the sites. The breakfast buffet is quite nice; the staff are very friendly and always willing to assist.

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Helpful?
Thank Treed44812
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Treed44812, Thank you for your feedback from your recent stay with us. It is glad that you love our room and our breakfast. The staff is looked after you. We value all feedbacks from our guests since they are the reason for us to aim higher and continuously improve the quality of our service. I am looking forward to...

Reviewed 1 week ago

Not particularly close to any major attraction in Hanoi, but this is certainly a beautiful property. I definitely think this hotel paled in comparison to the IC Da Nang...but it was certainly better than any State-side InterContinental. Everyone was incredibly friendly and our needs were appropriately met. It's clearly a very well-run property.

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Helpful?
1Thank Henry Y
G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Henry Y, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. With my best regards, Vu Kim Ngan (Ms.) Personal Assistant to General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: RM575 - RM1,303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, Priceline, TripOnline SA, HotelQuickly and getaroom.com so you can book your InterContinental Hanoi Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hanoi Westlake staff and other travellers.
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider joining the CLUB If you like a glass or more of fine wine and food. Negotiate the fee.”
tonypI9617BC, 27 Apr 2017 | Read review
“Request River View for Overwater Rooms”
ianswain2, 20 Apr 2017 | Read review
“Rooms with lake view”
996stephanev, 19 Apr 2017 | Read review
“Lake views are best!”
Treed44812, 17 Apr 2017 | Read review
“If the budget allows go for a club access room.”
718gregh, 11 Apr 2017 | Read review
5 of 5
InterContinental
US$148* /night
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Booking.comUS$156
Expedia.comUS$156
TripAdvisorUS$148
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*Disclaimer
Prices are for 1 room, 2 adults
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