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Hanoi City Palace Hotel

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hanoi City Palace Hotel
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1,248 Reviews from our TripAdvisor Community

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Showing 1,106: English reviews
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Reviewed 2 days ago NEWvia mobile

shocking experience in this hotel! where do i start, upon arrival they didn't have any record of our booking and didn't make us feel welcome at all. the negatives are too much to write but here is a small summary: - hotel being renovated on the second floor where our room was located. our room clearly wasn't finished, we were...

1Thank Sophie D
Montreal, Canada
Reviewed 6 days ago NEW

Let's start with the negatives : we booked that hotel because it was rated as a 3.5 stars but in fact, when you come in, there is a plaque saying that it's a 2 stars. It explains why you need to 'start heating' your water 30-40min BEFORE using it. 30-40min is not that bad, if there would be any hot...

Thank Pilku_Feee
Ho Chi Minh City, Vietnam
Reviewed 2 weeks ago

The hotel looks fancy on the outside but the bathroom is quite bad and the tower were old and makes me feel uncomfortable. The room is okay and the bed is really good to take a rest after a long tired day. My room were in 5th floor with a big window so I can feel the fresh air though...

Thank Mai Phương L
Reviewed 3 weeks ago via mobile

This stay started off with them giving us a room with one king and a cot when we booked a room with two king beds. They knew their mistake but did not say anything till I did. They told us to give a few minutes because they wanted to turn the AC on to make the room cool. When I...

1Thank Tara A
CITYPALALACEHOTEL_GM, Người quản lý at Hanoi City Palace Hotel, responded to this review

Dear Tara A, Thank you for taking the time to leave your comments and please accept my sincere apologies for the discomfort you experienced. We hope we will be given another chance to make every visit of yours a memorable one. Please do not hesitate to contact me at booking@hanoicitypalacehotel.com for any assistance I may offer. With warmest regards, Lisa...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Our room actually faced a wall on the 5th floor. This meant it was very quiet and private, even though there was no view it was the perfect place to rest. There was an elevator, the front lobby had an ATM right outside. Very Convenient, safe, and quiet place.

Thank CaracasChica
Reviewed 4 weeks ago via mobile

The staff tried hard but just didn't have the knowledge to bring things to fruition. Breakfast was so so. My first room the air con was broken. They did move me. Housekeeping didn't do well at all. They also never came on Sunday. They couldn't get me a cyclo. Just all seemed out of their capabilities even though with a...

1Thank Carel C
Reviewed 15 April 2017 via mobile

I and my colleagues just spent our business time in Ha Noi. We was really enjoy this hotel. They are not quite old. Good location. And specially for staffs. In our first impression, Mr Khoi- bell man was very friendly and helpful. Highly recommend and definitely we will come back in next trip!

Thank LaNatalie
Haan, Germany
Reviewed 2 April 2017

Let's first look at the good things during our stay: The staff was outstandingly friendly and helpful, the booked transfer from and to the airport was working out without any problems and the location of the hotel is quite good (right on the edge of the Old Quarter with many restaurants, bars and sights nearby). Minibar prices are quite cheap,...

1Thank DerHenni
Reviewed 27 March 2017 via mobile

We stayed here one night and feeling good with the hotel's staff and the room. Our room had upgraded to better one without any charges and we were happy for that. We would love to be back here if we come back hanoi.

Thank Bích T
Fremantle, Australia
Reviewed 17 March 2017

Definitely get a room with an INTERNAL balcony, not one of the ones that looks out onto the street. That way the noise won't be too awful and intrusive. The hotel is fantastic for location, staff and organising tours. Bring your own towel if you want something plush!

Thank MJFreo

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04/06/2017 05/06/2017
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  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Dry Cleaning
  • Room Service
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 

Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Price Range: RM99 - RM199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#25 Best Value Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#39 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi City Palace Hotel staff and other travellers.
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Questions? Get answers from Hanoi City Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the back it's quiet.”
CaracasChica, 3 May 2017 | Read review
“Room 405 for good balcony and a bit of privacy”
MJFreo, 17 Mar 2017 | Read review
“Go for the best room you can afford if staying here - I ended up with the one in the picture.”
williampugh, 12 Mar 2017 | Read review
“Ask to be off the main road if you are wanting a little quieter room!”
136lacyd, 21 Feb 2017 | Read review
“Nice, big room facing the street”
Gun-Nat, 4 Feb 2017 | Read review
5 of 5
US$26* /night
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Prices are for 1 room, 2 adults
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