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Hanoi City Palace Hotel

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Hanoi City Palace Hotel
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1,211 Reviews from our TripAdvisor Community

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Showing 1,082: English reviews
Reviewed 6 days ago NEWvia mobile

Had a great time at this hotel thanks to the good care of Mr Tony Phuong, the hotel manager. Although the hotel plumbing is outdated, the team at the hotel made our stay comfortable and memorable and attended to maintenance promptly. Breakfast was great with enough varieties for all tastes. They even give you breakfast take away pack if you...

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2Thank Michel M
Brookings, Oregon
Reviewed 1 week ago via mobile

So I decided to go to Vietnam for the first time alone. I literally bought a ticket 5 days before I left. The staff here at Hanoi palace were beyond amazing. They even had a whatsapp to contact. Replies were immediate. They took care of my visa approval letter. They have many tour options right from the hotel and their...

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1Thank coljo14
Reviewed 1 week ago via mobile

The hotel is in a great location to the old town and most of the attractions around the city. All within walking distance. From the airport it cost around during $18 or 400,000dong in a taxi. The hotel is nice inside with marble effect. Rooms are big and spacious, however both rooms we had (and we went to halong bay...

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1Thank Richard P
Brighton and Hove, United Kingdom
Reviewed 2 weeks ago

The location of this hotel is ideal, walking distance to most everything. The hotel is clean and comfortable but not what the photos sell. The rooms esp the bathroom are under what your expecting, the shower leaked to flood the bathroom. Be warned do not throw your free shower gel/ shampoo bottles away once they have been used as you...

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1Thank hannahbailey24
Reviewed 2 weeks ago via mobile

We booked a 1 night stay here after having a terrible stay at Hanoi Boutique Hotel 1 the previous 3 nights. Wow what a difference between the two hotels. Great room, warm and friendly staff and all round a great experience!

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1Thank Declan S
Auckland, New Zealand
Reviewed 2 weeks ago via mobile

Our stay at this hotel was good. Bathrooms were not ideal (sink and bath damaged, shower pressure minimal) but that seemed to be pretty standard throughout Vietnam. Friendly and helpful staff. HOWEVER when we returned after a week out of Hanoi, we were told we could not stay in the room we had booked -and already paid for- as the...

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Thank Rhiannon Kather... S
Sydney, Australia
Reviewed 3 weeks ago via mobile

Had a good time here. Great value for what we paid. Only problem we had was a dripping noise outside and the lack of an ironing board. The staff are super friendly and booked us some really good tours. The location is a few blocks from the central lake, but more good value restaurants are nearby or a quick walk...

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Thank icuarfu
Reviewed 3 weeks ago

Just finish our vacation in Hanoi and stay this hotel for few nights as we had check out and in some times in between our Ha Long Bay and Sapa tours. The hotel staff were very helpful. hotel situated in the center of Hanoi. we did also use the travel desk for all of our travel package for 7 days...

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Thank Jean L
Reviewed 3 weeks ago via mobile

We had a 3nights stay at this hotel a couble of weeks ago. The hotel had been newly repainted so it lookes new and clean walls. The hotel is located right in the center of Hanoi old quarter. The hotel staff spoke good english and they serve great breakfast though sometime a bit slow. Overall it really well worthes more...

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Thank Jing T
London, United Kingdom
Reviewed 3 weeks ago via mobile

So we arrived on the 2nd November Positives - • Friendly staff • Staff looked after our bags while we went to sapa & halong bay • the toilet was very decorative. • nice wallpaper Negative - • 1st night there we had a room which over looked the help desk, so all through the night we could hear staff...

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Thank mattepatt

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Free Breakfast
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 

Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Price Range: RM89 - RM209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#25 Best Value Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#29 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi City Palace Hotel staff and other travellers.
5 questions
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Questions? Get answers from Hanoi City Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front room has private balcony”
 of 5 bubbles jeanlJ5554FD, 16 Nov 2016 | Read review
“a room with a modern bathroom”
 of 5 bubbles bichthuan, 26 Oct 2016 | Read review
“Probably go for a superior room rather than delux with a balcony if possible.”
 of 5 bubbles 754annee, 8 Jul 2016 | Read review
“Front rooms are larger but near road. Rear rooms are quieter”
 of 5 bubbles Sahay49, 4 Jul 2016 | Read review
“Make sure you dont get a room with a Window out to the stairways”
 of 5 bubbles TonjeH465, 25 Jun 2016 | Read review
5 of 5
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