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Hanoi City Palace Hotel

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Hanoi City Palace Hotel
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1,240 Reviews from our TripAdvisor Community

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Showing 1,101: English reviews
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Reviewed yesterday NEWvia mobile

The staff tried hard but just didn't have the knowledge to bring things to fruition. Breakfast was so so. My first room the air con was broken. They did move me. Housekeeping didn't do well at all. They also never came on Sunday. They couldn't get me a cyclo. Just all seemed out of their capabilities even though with a...

Thank Carel C
Reviewed 1 week ago via mobile

I and my colleagues just spent our business time in Ha Noi. We was really enjoy this hotel. They are not quite old. Good location. And specially for staffs. In our first impression, Mr Khoi- bell man was very friendly and helpful. Highly recommend and definitely we will come back in next trip!

Thank LaNatalie
Haan, Germany
Reviewed 3 weeks ago

Let's first look at the good things during our stay: The staff was outstandingly friendly and helpful, the booked transfer from and to the airport was working out without any problems and the location of the hotel is quite good (right on the edge of the Old Quarter with many restaurants, bars and sights nearby). Minibar prices are quite cheap,...

Thank DerHenni
Reviewed 4 weeks ago via mobile

We stayed here one night and feeling good with the hotel's staff and the room. Our room had upgraded to better one without any charges and we were happy for that. We would love to be back here if we come back hanoi.

Thank Bích T
Fremantle, Australia
Reviewed 17 March 2017

Definitely get a room with an INTERNAL balcony, not one of the ones that looks out onto the street. That way the noise won't be too awful and intrusive. The hotel is fantastic for location, staff and organising tours. Bring your own towel if you want something plush!

Thank MJFreo
Peterborough, United Kingdom
Reviewed 12 March 2017

Booked to stay in the Hanoi City Palace Hotel and I must say that the staff were very helpful and friendly. I felt the rooms were not brilliant, in fact after the first night I had to upgrade my room to something a little nicer - The hand towels are the size of flannels and the bath towels are the...

Thank williampugh
Singapore, Singapore
Reviewed 27 February 2017 via mobile

The hotel is quite conveniently located about 750m from Lake. The staff is very helpful but we had a problem with the bathroom. The bath tub leaked and the toilet had mould stains. There is a Banh Mi(baguette) shop opposite where you can have breakfast as well.

Thank som_gc
Reviewed 25 February 2017 via mobile

First time to been in Hanoi. Good hotel easy to find it . Staff very nice and friendly thanks for advices and helps . The room is nice& cleaned about breakfast is nice too. If i have time ,sure i will back in here again.

Thank Usa S
Reviewed 22 February 2017

I am little late to write this review as it was also a year ago that I stayed here but as I'm planning another trip to SE Asia I realize how important these reviews are! My two friends and I stayed in a deluxe room in Hanoi City Palace and it was fantastic! It was very affordable and offered free...

Thank Lacy D
Bournemouth, United Kingdom
Reviewed 19 February 2017

The location of the hotel is fantastic, and that's about as far as i'd go with the positive aspects. The hotel badly needs updating in its appearance, it feels very old and run down inside the rooms. The bathroom was very worn, and not cleaned very thoroughly - there was still litter in the bathroom from the previous occupants left...

Thank David P

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  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 

Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Price Range: RM110 - RM207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Best Value Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#37 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi City Palace Hotel staff and other travellers.
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Questions? Get answers from Hanoi City Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 405 for good balcony and a bit of privacy”
MJFreo, 17 Mar 2017 | Read review
“Go for the best room you can afford if staying here - I ended up with the one in the picture.”
williampugh, 12 Mar 2017 | Read review
“Ask to be off the main road if you are wanting a little quieter room!”
136lacyd, 21 Feb 2017 | Read review
“Nice, big room facing the street”
Gun-Nat, 4 Feb 2017 | Read review
“Rather grand looking hotel with marble flooring and victorian concept”
E4904XRsusant, 29 Dec 2016 | Read review
5 of 5