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Oriental Suites Hotel & Spa

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Oriental Suites Hotel & Spa
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1,628 Reviews from our TripAdvisor Community

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Showing 1,403: English reviews
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Burlington, Vermont, United States
Reviewed yesterday NEW

The staff here were wonderful and so helpful to make our stay as enjoyable as it could be. The room was clean, free snacks and drinking water in the room, on the main road which means we could walk everywhere, they arranged a private car back to the airport, provided directions places, a map, held our baggage, sent out my...

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Helpful?
Thank Kristina L
Blaine, Washington
Reviewed yesterday NEW

I can't begin to tell you that this place is a gem! My sister and I spent almost 2 weeks here and it's truly the best experience we had. The staff here went over the top to make our vacation absolutely the best, from the front door bellmen, the genuinely sweet front desk staff, super management making us feel so...

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Thank 493bonnie
Reviewed yesterday NEWvia mobile

We only stayed one night but the service here was the best we have had , from the welcome to just going thru where to go organize food for our early departure every detail they looked after. Very nice rooms and would recommend people to stay here!

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Thank Clinton D
Reviewed 3 days ago NEW

They do offer terrific service and fair price for the whole stay in the hotel. and serving staffs there are all kind and will to help you on your problem. Also the room is definitely big enough for single or couple to stay. No need to worry about run out of space.

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Thank 坤璉 楊
Loughborough, United Kingdom
Reviewed 3 days ago NEW

We stayed in the Oriental Suites before and after a trip to Ha Long Bay. Can't fault the hotel at all - great welcome, great service, well maintained rooms, quality breakfast etc. The staff couldn't have been more helpful - particular thanks to Jimmy (Nguyen) who was always there to give advice on visits, organise taxis etc. The hotel is...

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Thank johnsorby
Ile-de-France, France
Reviewed 4 days ago NEW

Very Nice Hotel, 1 suite booked: very clean and spacious. Perfect location (hotel between the lake and the ancient quarter) Very handsome and helpful staff. So close your eyes and book this hotel, you will not be disappointed !!!

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Thank Buzy_Alexandre
Sydney, Australia
Reviewed 4 days ago NEWvia mobile

We were lucky to stay at the oriental suites hotel. What an awesome find! My family and I had a 2 bedroom interconnecting room which was set up like a huge 2 bedroom unit... the size of the room was amazing and it had a gorgeous little balcony off it also. The staff in this hotel were so incredibly helpful...

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Thank JodJ09
Santo Domingo
Reviewed 4 days ago NEW

Location is Excellent, the staff couldn't be more helpfull, breakfast is great, and rooms are very clean and comfortable! They go out of their way to make you feel at home and give you excellent service!

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Thank Roberto F
Hirwaun, United Kingdom
Reviewed 6 days ago NEWvia mobile

The staff in this hotel cannot do enough for you. Jade at the reception desk is always smiling and most helpful. Rooms are spotlessly clean. Hotel is in the heart of the old town right in the center of all the action.

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1Thank thefurryfrogs
Munich, Germany
Reviewed 6 days ago NEW

A wonderful hotel, typical house in Hanoi old quater. Staff very helpful and kind at this hotel during our three night stay providing useful information about Hanoi, Room was very clean and of a good standard. Thank you for this wonderful resting oasis. Michaela

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Helpful?
Thank mikun59

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: RM244 - RM510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
14 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have non-smoking floors :)”
KristinaL705, 27 Apr 2017 | Read review
“Very comfortable twin beds and quiet, traveled with my sister”
493bonnie, 27 Apr 2017 | Read review
“Probably best to avoid the rooms without an external window, although ours was fine.”
johnsorby, 25 Apr 2017 | Read review
“Perfect location between old quarter and lake/park”
Buzy_Alexandre, 24 Apr 2017 | Read review
“Higher Floors are quieter”
Rock787, 20 Apr 2017 | Read review
5 of 5
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US$62* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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