We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Oriental Suites Hotel & Spa

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
Panoramas (6)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,368 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,171: English reviews
Shetland Islands, United Kingdom
Reviewed 2 days ago NEW

We stayed 2 nights here and would certainly come back again. The hotel trains its staff really well and all staff were polite, very helpful, always greeted you with a smile and overall service was excellent. Rooms were very clean as was the whole building. The manager Jimmy went out of his way to help us but all staff were...

 Report
Helpful?
Thank alyson536
Detroit, Michigan
Reviewed 2 days ago NEWvia mobile

One of the newer hotels in the area, I was pleasantly surprised how nice it was. The staff was extremely helpful and friendly. When we had to extend our stay at the hotel because of cancelled plans to Ha Long Bay they were happy to accommodate us and even upgraded our room. The included breakfast was very delicious which included...

 Report
Helpful?
Thank isabellesui
Reviewed 2 days ago NEWvia mobile

This hotel provides very good service that goes beyond our imagination. We were greeted with welcome drinks and sweet while the hotel manager went through the "do"s and "don't"s in Hanoi. We felt very safe and well taken care of during our stay there. The hotel staff went beyond their scope of duties such as helping us to book the...

 Report
Helpful?
Thank Soph T
Hue, Vietnam
Reviewed 2 days ago NEW

The welcome to Oriental was excellent, Jimmy's service was exceptional. All staff at Oriental were wonderful. My room was beautiful, rose petals just magic. Value for money above average, I will return. Great location in Old Quarter.

 Report
Helpful?
Thank Tarz57
Tours, France
Reviewed 2 days ago NEW

This hotel right in the old Hanoï is one the best deal:location,cleanliness,restaurant,service and very reactive staff to make things easy and cool!! Reception desk Tracy helped us to get a taxi on evening while the street was closed for the night market. The manager himself took us the following evening to get a complimentary limo to go to the airport.

 Report
Helpful?
Thank JM L
Montreal, Canada
Reviewed 3 days ago NEWvia mobile

My friend and I stayed at this hotel for 2 nights and were incredibly surprised by the service. The staff is lovely, kind and generous. They offered us a welcome juice on arrival and even gave us vietnamese coffee as a gift when we left. The room was modern, very clean, comfortable bed and complimentary snacks. The included breakfast (buffet...

 Report
Helpful?
Thank vanessamfranco
Reviewed 3 days ago NEW

The very second we arrived outside Oriental Suites, the general manager, Jimmy Nguyen and his staff eagerly greeted us and presented us with our welcome drinks and local sweets. Jimmy was a delightful fountain of information about everything in Hanoi. The best part was when he walked us up to our room and surprised us with our wedding anniversary treats-...

 Report
Helpful?
Thank Joyce L
Jersey City, New Jersey
Reviewed 3 days ago NEW

Oriental Suites is an all-around winner with the high level of service being the biggest draw. The staff really goes out of their way to check up on guests and make them feel welcomed and taken care of, right down to the GM Jimmy coming out to see me off and offering Vietnamese coffee and coffee filter as a thank...

 Report
Helpful?
Thank Rahul P
Singapore, Singapore
Reviewed 3 days ago NEW

We chose to stay at Oriental Suites Hotel & Spa due to good ratings and reviews in TripAdvisor. It did not fail our expectations in terms of service, hospitability and room quality. As soon as we checked in, we were explained about the important info in hotels, local services like taxi, tourist attraction places and famous local foods. As our...

 Report
Helpful?
Thank AyeMyaMyaCho
Reviewed 3 days ago NEWvia mobile

We stopped in briefly to grab a drink and were blown away by the service and little extras provided at the Viet Deli ... the decor is welcoming and traditional; would thoroughly recommend - staff so lovely! 5*****

 Report
Helpful?
Thank Sambo70

662 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (426)
Viewed
Bathroom (32)
Viewed
Hotel & Grounds (56)
Viewed
Room/Suite (96)
Viewed
Dining (41)
Viewed
View from Room (8)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (192)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (198)
Viewed
Amenities (10)
Viewed
Deluxe Room (36)
Viewed
Junior Suite (41)
Viewed
Junior Suite with Balcony (47)
Viewed
Dining (11)
Viewed
Superior Room (37)
Viewed
The Hotel (16)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (38)
Viewed
Hotel & Grounds (7)
Viewed
Dining (8)
Viewed
Room/Suite (12)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.6 km away
Hanoi La Siesta Hotel Trendy
0.3 km away
Hanoi La Siesta Hotel & Spa
0.2 km away
Golden Sun Suites Hotel
Show Prices
Show Prices
Show Prices
0.7 km away
O'Gallery Premier Hotel & Spa
0.2 km away
Essence Palace Hotel
Essence Palace Hotel
#15 of 574 in Hanoi
776 reviews
0.5 km away
Hanoi Emerald Waters Hotel & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: RM257 - RM483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Asiatravel.com Holdings, TripOnline SA, Ctrip TA, Priceline, Travelocity, Agoda and Odigeo so you can book your Oriental Suites Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#7 Spa Hotel in Hanoi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from Oriental Suites Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the seventh floor”
 of 5 bubbles 59jml, 8 Dec 2016 | Read review
“I stayed on the 6th and 7th floor and it was quiet even facing the street”
  • Royal Suite
  • Royal Suite
  • Royal Suite
  • Royal Suite
  • Royal Suite
  • Royal Suite - Balcony
  • Royal Suite
 of 5 bubbles rahulpat, 7 Dec 2016 | Read review
“Ask for a room with a window, or you may not get one.”
 of 5 bubbles , 6 Dec 2016 | Read review
“We're heavy sleepers so it wasn't a problem, but I could see some that need absolute quiet not being right on the street”
 of 5 bubbles DavidH0523, 1 Dec 2016 | Read review
“I got a deluxe double room and it was quite compact but still comfortable.”
 of 5 bubbles Nuella01, 28 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay