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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
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1,618 Reviews from our TripAdvisor Community

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Showing 1,395: English reviews
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Hirwaun, United Kingdom
Reviewed yesterday NEWvia mobile

The staff in this hotel cannot do enough for you. Jade at the reception desk is always smiling and most helpful. Rooms are spotlessly clean. Hotel is in the heart of the old town right in the center of all the action.

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Thank thefurryfrogs
Munich, Germany
Reviewed yesterday NEW

A wonderful hotel, typical house in Hanoi old quater. Staff very helpful and kind at this hotel during our three night stay providing useful information about Hanoi, Room was very clean and of a good standard. Thank you for this wonderful resting oasis. Michaela

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Thank mikun59
Reviewed yesterday NEWvia mobile

This was the first place we stayed in Vietnam and it really started the holiday well. It's a lovely hotel, and the service was exceptional. The staff were very friendly and helpful throughout our stay. The hotel is right in the middle of a busy area, with plenty to see and good places to eat and drink. Would happily recommend...

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Thank ciara h
Reviewed yesterday NEWvia mobile

We stayed here for three nights whilst visiting Hanoi. It's in the old town which is lovely and whilst there is a lot of huddle and bussle around the hotel, inside it is calm and quiet. The rooms were spacious, clean and well presented. The food in the restaurant was delicious. The biggest pull here though is the friendliness of...

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Thank andimara
Derby
Reviewed yesterday NEWvia mobile

The spirit of Hanoi is best experienced in the heart of the old town. Most of the chain hotels are around the east lake, away from here. The Oriental Suites Hotel is a stone throw from the small lake right in the centre, you can feel the hustle and bustle as you open the doors - or should I say...

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Thank Mitchie1976
Reviewed 3 days ago NEWvia mobile

We booked 1 night in hanoi with this hotel, at the day we arrived from hoi an until the morning we left to have long bay. The staff was so helpful and kind, they offered us a room for taking a shower after we came back from our trip at the bay. They have a really good traveling desk, offering...

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Thank Chen b
Surrey
Reviewed 3 days ago NEW

Stayed 2 nights here at the end of March Wonderful reception - Beverage and snacks while they checked me in. They gave m a detailed map outline of where the hotel was located in the Old Quarter and places to visit Room was spacious and immaculate - nice complimentary fruit snack Included breakfast buffet was a good start to the...

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Thank Rock787
Bristol, United Kingdom
Reviewed 4 days ago NEWvia mobile

Staff very helpful at this hotel during our two night stay providing useful information about Hanoi, a map etc. Room was clean and of a good standard and ours had a small balcony at the back of the hotel. A small bottle of wine was provided to us free and the hotel also provided free snacks which were restocked during...

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Thank amt20412
Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

Our stay at Oriental Suites Hotel was exceptional. The staff were extremely professional, friendly and efficient and went out of their way to make us feel welcome and special. They confirmed other bookings for us and carried out the on-line check-in for our flight to Hue. In addition, they gave us advice on how to cross the busy roads and...

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Thank 302Michael
Warsaw, Poland
Reviewed 5 days ago NEW

The hotel has a very friendly staff and a great atmosphere. The rooms are clean and cosy. The location, in the hustle and bustle of old Hanoi, immediately allows you to "feel the city". Moreover, the hotel has a small but very professional spa. The foot massage was just excellent.

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Thank JustynaRaemy

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: RM242 - RM519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Questions? Get answers from Oriental Suites Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher Floors are quieter”
Rock787, 20 Apr 2017 | Read review
“Some rooms do not have a view, great location, reasonable price”
911jackys, 18 Apr 2017 | Read review
“This hotel is not expensive by American standards. Ask for the largest room for two people. Our room was large and even had a balcony.”
506gailt, 12 Apr 2017 | Read review
“Book spa and massage services in advance before the time you want is booked.”
621derekf, 10 Apr 2017 | Read review
“We chose a higher 6th floor room with a balcony which was quieter than expected”
dianegodfrey, 6 Apr 2017 | Read review
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