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Oriental Suites Hotel & Spa

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1 room 2 adults 0 children
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Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
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1,542 Reviews from our TripAdvisor Community

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Showing 1,328: English reviews
San Francisco, California
Reviewed 23 December 2016 via mobile

Excellent service, very friendly and helpful staff. Great location - close to everything in the old quarter. Good room, good breakfast. They can book you cabs and tours at reasonable rates. Would definitely stay here again.

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1Thank David K
Los Angeles, California
Reviewed 23 December 2016 via mobile

We booked the hotel based on the high reviews in TA. I would agree with the well deserved high marks. The hotel is not luxurious but then rooms are very clean and comfortable (agree with the 3.5-4 star rating on travel sites). The hotel has got it right where it counts (cleanliness, service and location). The location and services are...

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Thank alreadypacked001
New Delhi, India
Reviewed 21 December 2016 via mobile

Our experience with this hotel was very good..we had stayed for 2 nights. Rooms are very cozy n comfirtable. Staff here is very friendly n courteous. Hotel manager 'Mr.Jimmy' is gem of a person. They welcome you with much warmth. Hotel is loacted in heart of hanoi "the old quarter". Buffet during breakfast was very good too.

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Thank Deepali G
Mumbai (Bombay), India
Reviewed 21 December 2016 via mobile

We had booked a room with twin beds and had only checked the trip advisor reviews before booking. The hotel ticked almost all the boxes when it comes to satisfaction of stay. The room was clean, well lit and the amenities were all fully functional. All in all it was very comfortable. The open minibar also had fresh good quality...

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Thank SRV89
Phillip
Reviewed 21 December 2016

This hotel was amazing. Walked in and the staff were so welcoming, so accommodating. We were welcomed and sat to relax for a drink and refresh. We then had a staff member go through a map, tell us the best locations and what we should do (recommendations) We were then personally escorted to our room. Room was clean, bathroom modern...

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Thank russ352
Reviewed 20 December 2016 via mobile

My family of 5 stayed for 6 nights and we are all thumbs up for the hotel. The hospitality and service are exceptional. The staff of all rank and file are very friendly and obliging. The moment we disembarked from the cab, they came forth to help with the luggage and to help us cross the busy road, yes the...

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Thank Johnstonelim
Reviewed 20 December 2016 via mobile

I would like to recommend this place to stay when you are visiting Hanoi. The colleagues are very pleasant and they do communicate well. The last time I was treated with such good service was at raffles hotel in Singapore. On arrival they seat you in the hotel lobby with welcome drinks and the host will explain the nearby places...

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Thank Zeng Di N
Reviewed 20 December 2016

The hotel was the first time we felt welcome in the country after arriving at the airport and jumping into a taxi. As soon as our taxi pulled up they escorted us and our luggage to the hotel, to be greeted with a welcome fruit drink and water, as well as a cool face cloth. We arrived at 7am and...

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Thank BinaRiva
Reviewed 19 December 2016 via mobile

Located in the heart of Old Town Hanoi, you literally step out of the reception into the heart of the Old City. Within walking distance of all major attractions. The staff were excellent and made us feel at home from the moment we entered the hotel. The rooms were spotless and a nice size. Excellent value for money. Would definitely...

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Thank Kevin J
Singapore, Singapore
Reviewed 19 December 2016 via mobile

If you want to be in the thick of the action, Oriental Suites is where you should stay when you visit Hanoi. Centrally located in the Old Quarter, you get the best street shopping right at your doorstep. Literally. Service was excellent. My friend and I were even given a short 'briefing' on what to (and what not to do)...

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1Thank Jem_Wong

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Room Service
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: RM222 - RM532 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on 4th floor in 404, window looked out onto inside atrium but nice and quiet.”
 of 5 bubbles sarahf627, 22 Mar 2017 | Read review
“quiet rooms with higher floors”
 of 5 bubbles , 16 Mar 2017 | Read review
“Higher the better and more quiet”
 of 5 bubbles michaeloN383XS, 13 Mar 2017 | Read review
“We had a deluxe double room, which didn't have a view but was quiet.”
 of 5 bubbles W1717SYamandaw, 13 Mar 2017 | Read review
“Most rooms are the same, as a very narrow building all on same side of hallway”
 of 5 bubbles gunner25571, 9 Mar 2017 | Read review
5 of 5