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4.5
#48 of 798 hotels in Ho Chi Minh City
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Take the service of an upscale hotel, combine it with the convenience of a stylish serviced apartment, blend it into an authentic neighbourhood in the heart of Saigon, and you have SILA Urban Living, where lifestyle meets harmony.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Mid-range
Languages Spoken
English, French, Japanese, Vietnamese
Location
21 Ngo Thoi Nhiem Street District 3, Ho Chi Minh City 700000 Vietnam
Name/address in local language
SILA Urban Living
289 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Excellent hotel and great value. Check-in/out flawless. Staff are all very kind and lovely to deal with. The hotel itself is very modern. The location was excellent with 5 different restaurants within 50m and most attractions within 15 minutes by Grab (Asias version of Uber which is extremely cheap $3).
The room came equipped with a kitchenette / cooking essentials as well as a fridge and washing machine. Note a wash & dry cycle takes 4 hours as it’s a combo unit. The bathroom and shower was heaven! Also housekeeping do an excellent job and keeping everything in top order.
Cocotte is the on-site restaurant that provides breakfast which was basic but good. The staff there are also amazing and helpful.
The pool was excellent and we enjoyed a couple of hours a day there cooling off from the hot weather.
The only feedback we have for the hotel which stopped them getting 5 stars is the bed was not comfortable for us. They are as hard as a rock :(
Other than that, our stay was excellent and we would definitely stay here again! :)
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This on the whole is a lovely hotel but sometimes it is more style over substance or practicality. The lobby is huge and stylish and there is a nice pool, gym and relaxation area. The pool is very shallow until half way up the pool where it goes a bit deeper. The jacuzzi only came on every so often, but was not warm.
The rooms are huge but the views aren’t brilliant and have metal over them outside. The bed was big and reasonably comfortable. There was a kitchen area, fridge etc but it took me ages to find the crockery. The kettle was in a high cupboard that I couldn’t reach. There are hardly any electrical sockets for charging devices. There was one under a tall table right near the floor but my adaptor just hung out of it. I stayed there twice in two different but identical rooms and in both they had sockets hidden in the bedside tables, however many of them were not working. The bathroom had a walk-in shower and big sink. Toiletries were provided in the shower but were not always easy to use. There was a handheld shower and an overhead one but I couldn’t manoeuvre them to change them around.
The restaurant looked nice but the menu was limited. The lunch menu looked better than the evening one to me but they weren’t available in the evening. I ordered an item from the starters menu and said I’d like it as a starter followed by duck as the main course. However they brought the duck out before the starter. I don’t know when they would have brought it but I asked for them to bring it first and return the duck afterwards. Obviously it had to then be reheated.
Breakfast was OK but there was no decaff coffee. Bread was a bit tasteless and you had to order cooked items but sometimes the requests were lost in translation.
It was a nice hotel but instead of all the fancy stuff I would rather be able to work the shower easily, have electrical sockets that worked and be able to use the kettle without putting it in the floor to boil.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mkg Sila, Marketing at SILA Urban Living
Responded 14 Mar 2023
Dear Hevsy, Thank you very much for taking the time to write an extensive review highlighting both the negative and positive aspects of your stay. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day. Once again thank you for taking the time to write your review and we look forward to welcoming you back again soon! Best regards, Thi Nguyen Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed two nights at this convenient location. Staff were very accommodating particularly Tunah the manageress who was able to advise us on eateries and places of interest, arranging a later check out and care of luggage thereafter. Room had a kitchenette which would be useful if one wanted a take out or prepare a meal. All areas clean and breakfast adequate. Would definitely use again if returning to Vietnam. Thank you.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at SILA for a year. I am very happy with the services and facilities. My room has 2 sections a living room and a bed room. There is a kitchen , microwave , kitchenware, fridge for me to do a little cooking in my room. Moreover , they provide in room washing machine. There is a gym at the ground floor with modern equipments. The hotel location is in district 3 but it is very closed to tourist spots ie. presidential palace , war museum or the walking street. There are Japanese , Korean, seafood and Thai restaurants in the vicinities. I will recommend friends who are looking for a place to stay as a tourist or for long stay.
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Review collected in partnership with this hotel
Date of stay: February 2019Trip type: Travelled solo
Room Tip:The room is large with a kitchen , microwave , watching machine , kitchenware. It is very nice...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
we booked directly with Sila and was consulted by sale pic named Mr Dong who is very professional. He offered upgradable promo from studio to 2br executive which eventually we found very reasonable and took it. Sila Urban Living location is very ideal for an outing. You can have local beers with Vietnamese cuisine, Asian foods (Thai, Japanese..) and upto western wine & whiskey lounge / bar within 2-5 min walking distance. This spoilt-for-choice of food is the point I like the most. For Sila itself, I found it neat, tidy and cozy. The reception area is big and fragrant, which shall make you feel very comfortable. Room is standard, not luxurious but very clean and neat. The swimming pool is connected with Cocote restaurant is very chilled. I let me kids swim while enjoy beers.
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Review collected in partnership with this hotel
Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mkg Sila, Marketing at SILA Urban Living
Responded 21 Nov 2023
Dear hungnV9263WE, Thank you for staying with us recently, and for this amazing review. We are delighted you found everything to be fantastic - from our location, pool, outlet and service! Your satisfaction will be shared with Dong and team, who have passionate themselves to bring you and our guests a best greet and treatment. Thanks for the feedback, we look forward to having you again on your next trip visit Ho Chi Minh. Regards, SILA Management
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My husband and I thoroughly enjoyed our stay at SILA Urban Living. The rooms, facilities and our meals at restaurant No 21 were all of a very high standard. The staff were all very helpful and knowledgeable so we were able to organise our days of sight-seeing around the city. We were with two other couples and we all agree it was an extremely enjoyable experience.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mkg S, Director of Sales and Marketing at SILA Urban Living
Responded 23 Feb 2020
Dear Mr/Mrs. Cardamone, We really appreciate that you took the time to share details about your recent visit to our location. Reading your review was of great encouragement to us and please know that we are dedicated to innovation and you can always count on us. We are honored by your choice to do business with us and look forward to your next visit. On behalf of the team,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second stay at Sila; the first was many years ago & I remembered enjoying my stay then. It’s still a good destination. Not a luxurious hotel but the rooms are large, beds comfortable, shower & hot water good, the staff tries to be helpful. Some rooms have washer/dryers in them - not ours, so we used the free machines in the basement (which did not work well; we wasted a lot of time running to & from machines which would not complete their cycle). Some in our group had the (for them) included breakfast which was meh. Since Sila is in district 3 nearby restaurants are less expensive & probably more authentic than in district 1- & I’d highly recommend the French/indo & Thai (tuk tuk bistro) restaurants across from each other & just steps from the hotel. Also, if you book this hotel in advance on line watch the pricing as we ended up paying more than 1 person in our group who booked much later & paid less & got breakfast included. Sila is not far from the sights and buzz of district 1 but you need to take a (very cheap) grab taxi to get there. I’d likely stay here again, especially if I got a good rate. We did not use the pool but there is one!
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Date of stay: July 2024Trip type: Travelled with family
Room Tip:Watch pricing because it seems to change a lot- get a refundable booking
& keep your eye out for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mkg Sila, Marketing at SILA Urban Living
Responded 21 Jul 2024
Dear Jacqueline W, Thank you for choosing SILA Urban Living as your second stay and leaving us such as very positive feedback. It's our honor to be the place you have chosen every chance visit Vietnam and it's glad to know our services and facilities as well as the surrounding utilities were satisfied you and group. We are looking for wards to continue being your destination on your next visit. Regards, SILA Management
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Nothing to complain about and what an excellent place and staff. Very respectful staff and friendly. They made our holiday enjoyable and one to remember. The staff also gave us some good tips on which places to visit and how to look after ourselves when moving around the city. In general it was a 5 star stay.
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Review collected in partnership with this hotel
Date of stay: January 2020
Room Tip:Security is top notch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our first time in Vietnam and this hotel was perfect for our family of 4. The staff were very helpful and friendly. We could walk to the local family mart (small shop) and there is an abundance of great restaurants within walking distance. Very centrally located, safe and easy to get a taxi.
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Review collected in partnership with this hotel
Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mkg Sila, Marketing at SILA Urban Living
Responded 17 Jul 2023
Dear J6580LFsara, Thank you for taking the time to let us know about your experience while staying with us at SILA Urban Living. We are so glad to hear that our team were able to make your stay with a memorable one, the location together with convenient stops around are the most highlight point that we bring to the guests as our pleasure. Wish you and family have a great journey ahead and we look forward to your next trip in Saigon for another exploration. Regards, SILA Management
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I recommend Sila Urban Living to business and holiday travelers. It is extremely well located, in District 3, adjoining District 1. I stayed in a one-bed apartment for 3+ weeks and having a separate living/dining area with a sofa and dining table is great. Likewise, having a washer/dryer is great. The pool is lovely and the gym is sufficient (no Air Con). The best thing about this hotel is that it is located in a street with so many dining options, day or night, but it really comes alive at night with a fantastic range of places to eat. There's a mini-mart around the corner, supermarket 2 mins walk away and it's a short walk to the War Remnants Museum and the Independence Palace.
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Date of stay: February 2023
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear James,
We are sorry for just getting back to you now. Kindly be informed that we do have Queen bed (160cm x 200cm) and our 1- and 2-bedroom suites are designed with floor-to-ceiling windows and range from 33 to 67 m2 with elegant fittings and modern appliances. Should you need further details, please do not hesitate to contact us directly.
Again, our apology for the late response.
Thank you.
Thi Nguyen
Dear Junghoon Kim,
It is a different process actually.
When you (the customer) cancel a payment, i.e. a "transaction", you receive a receipt with the mention "cancelled transaction".
In the present case, we (the merchant) cancel an "authorization request". There is no immediate receipt as we must send another document to our bank to validate our cancellation request.
In all cases, and to prevent any "human" delay, the cancellation is automatic after 30 days.
Have you kept the initial "authorization receipt"? If you are not reimbursed on 02-Jul, you would need to claim at your bank.
Please let us know if we can assist further.
Thank you,
Dear Robert E,
Thank you for choosing us for your stay.
You can either take a taxi as per JTR J recommendations or book an airport pick-up with us (VND600,000). If you choose our service, please contact us by email with your arrival date and arrival flight. Trip advisor doesn't allow our reply to include our email address nor a website link.
Thank you and have a nice flight!
Dear waxyjax,
I am a little confused with your message because I already replied to you 9 and 8 days ago. Please see at the bottom of the screen.
I am pleased to resend the information:
- you can book an extra bed in an Executive Studio, and in our 1- and 2-bedroom apartment
- the price of an extra bed is VND470,000 per night
- all our regular beds in all apartments type have a width of 160 cm, but the 2nd bed in 2-bedroom suite (140 cm)
- smoking and non-smoking rooms are priced the same
Trip Advisor doesn't allow us to type our email address. You already found our website. We have not received any email from you. I am sorry for these technical hic-hups.
I hope you will be able to read this message.
Please let your family contact me directly and/or send me your email address to smooth our communication process.
We thank you very much for your interest and look forward to welcoming you at SILA Urban Living,
Caroline Trowbridge
Director of Sales & Marketing
Dear waxyjax,
all our beds have a width of 160 cm, but the 2nd bed in 2-bedroom suite (140 cm)
One extra bed can be added in Executive studios and in living room of 1- and 2-bedroom types.
Have a nice week-end,
There are more places to choose from in the Ho Chi Minh City area.
PRICE RANGE
RM 273 - RM 347 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
217
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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