Central Palace Hotel

Central Palace Hotel

39-39A Nguyen Trung Truc District 1, Ho Chi Minh City 700000 Vietnam
Traveller (336)
Pool & Beach (69)
Dining (25)

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About

4.0
#142 of 791 hotels in Ho Chi Minh City
4.6 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Ky Hoa Hotel Ben Thanh is located in the city central, very close to Ben Thanh market, Independence Palace, with 86 luxurious rooms and suites which reached to 04 star standard that it just taking 03 minutes walking to Nortre Dame Church, Ho Chi Minh City Musium and just 5 minutes to the city centre ( Dong Khoi Street) The hotel is estimated to open in 2016.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Rooftop terrace
Wifi
Fitness / spa changing rooms
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Rooftop bar
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Mid-range
Languages Spoken
Vietnamese

Location

39-39A Nguyen Trung Truc District 1, Ho Chi Minh City 700000 Vietnam
Name/address in local language
442Reviews16Q+A54Room tips
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Detailed Reviews
Chris L wrote a review Jan 2020
4.0 of 5 bubbles
First off the hotel is in a great location, right near the markets and independance palace. I do have some suggestions for improvement though:

1) Rooms 1-5 on each floor are quite noisy and it can be difficult to sleep at night. The hotel should think about double-glazing at least those windows to control the noise.

2) Beds are firm, european/asian style. Some travellers won't be used to this. Personally I like them firm too.

3) bath/shower has good pressure and hot water, but water pools on the hob and runs onto the floor. This then falls on the floor and there is no grade in the tiles to slope towards a floor waste to get water out. I think the rooms should have a grade towards the bath to get rid of water on the floor, my wife slipped and fell.

3) The bath hob is really high. Combined with a slippery floor it is a bit dangerous. Here you could have a tiled step and/or rougher tiles which will give more grip. Alternatively, do you really need the bath?

4) Bath plug mechanism didnt work

5) Wifi and tv were good, but you should have a separate VLAN for each room. I could control other people's chromecasts. I see you have unifi gear so you have the ability to configure this.

6) You should have an exhaust fan in the bathroom to stop mold from forming after showers. This will mean less work for your staff cleaning it too.

7) I think an iron should be in each room, and maybe a microwave

8) Hotel transport from the airport didn't really go as planned. We spent a long time trying to call the hotel and driver and organise a meeting point, not something we really wanted after flying and tackling a city we were unfamiliar with.

9) Breakfasts were ok, fairly good mix of western and eastern.
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Date of stay: December 2019
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: Try to get rooms 6-11 as they are quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gina N wrote a review May 2020
Montreux, Switzerland
+1
4.0 of 5 bubbles
The hotel is located in the center of Saigon near to everything 5-10mns of walk you can also use taxi or grabb if you don’t feel like walking.
I booked this hotel because of their Fitness Center/Swimming pool and buffet.

Unfortunately due to Covid-19, fitness center was closed, no buffet but instead we can have breakfast in the room.
The pool is open 7Am to 7pm. I was a bit desappointed because nothing was mentioned.

Luckily, I met Ms. Hyunh a really professional and friendly receptionist, she arranged me a lots and was very understanding. She upgraded my room and gave me a really nice one which I like because the bathtub was open in the room.

The only reason the hotel don’t have 5 stars is due to the service in the room. I don’t want to go in details but for a 4* hotel each details must be checked properly, customers don’t need to ask about this or that that must be done by the staff. Also I was vegetarian so no meat like I asked but staff gave me a full American breakfast which I asked without bacon or sausage.. the only things I ate was fruits and eggs sandwich but fruits weren’t fresh and I have bread and boiled eggs instead of eggs sandwich (like i said small details count if you listen to your customers).

Again, Ms Hyunh did her best to arrange the situation even apologized for things that not under her control. She is the perfect exemple of how I call a great customer service that I expected to receive when I book 4* or 5* hotels.

Also (a minus point) the buffet was extremely poor for a 4* hotel. Not a lots of choice. So if you’re a big eater I recommend you to eat outside.

Because of Ms. Hyunh work til the end, my stay was better I feel like someone was actually listening AND understanding my situation so for that I recommend this hotel.

Big thumbs for Ms Hyunh! Thank you for your great job!!
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Date of stay: May 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JMB50 wrote a review Mar 2020
Sprowston, United Kingdom
3.0 of 5 bubbles
Although externally and in the public areas the hotel looks very pleasant I was very disappointed with the room I was allocated which, although supposedly a double, was very small and very scruffy, desperately in need of redecoration. I mentioned this to our tour guide and she agreed and although I could not move that night I was able to be assigned a different room the following day which is definitely much better and larger. It is very much a typical tourist hotel.
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Date of stay: November 2019
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet10145306610 wrote a review Aug 2023
2.0 of 5 bubbles
Before even checking in, emails inquiring about polocies were never answered yet an inquiry about airport pick up was answered within the hour, where i was quoted 5x the price of a grab. Yes I expected it to be more expensive for the convenience but it was a ridiculous price. I was moved into a room with large amounts of black mold around the air-conditioning unit, the benches clean hadn't even been wiped since the last guest. Visible tears in the blankets and a toilet that won't flush properly.
I went to reception where the receptionist couldn't seem to care less about the issues and at my insistence moved me to a new room - one that reeks of fresh paint rather than mold but it's not enough to cause a headache so I've learnt to ignore it. Also i can see how the mold must have accumulated as my new rooms air conditioning unit leaks water. No apology, no acknowledgement of the issues with the old room, even after I showed her photos.
The house keeping staff are absolutely lovely though.

Over all the whole hotel seems to be becoming very run down and is not receiving proper maintenance.
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Date of stay: August 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorenzo D wrote a review Jan 2023
1.0 of 5 bubbles
The hotel is located in an area full of nightclubs. The window glass is so thin that you can hear loud music in your room all night long. The hotel solution was to give us earplugs, which still didn’t isolate from the disco’s music.
Never again. I would suggest the hotel to not rent the room(s) affected by this problem until resolved
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick and jac... F wrote a review Oct 2023
1.0 of 5 bubbles
Dreadful experience. Stayed here for 3 nights while on our honeymoon.
We got in late in the evening and decided to go to the restaurant in the hotel instead of heading out in the town. We went to the roof top bar/pool area.  It was very dirty looking and in a desperate need to be updated.There was water all over the floor.
We asked for a menu and the staff member looked at us as though we were an inconvenience. 
We order food which was so over priced for what we got and it was also cold when arrived.
There was mould on the wall outside our room and the staff seemed to used the hallway as a storage area with bed clothes, dirty dishes, rubbish bags etc .
The breakfast was very basic and not much of a choice. If something ran out you had to ask for more and when you asked the staff they would almost roll their eyes at you.

All the staff were incredibly rude.

There were holes in our bed clothes and the hotel room was like something from the 70's.
We will not be returning to this hotel and would not recommend anyone to stay here not even for 1 night.
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Date of stay: October 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yorkshirebhoy wrote a review Jan 2023
Scotland, United Kingdom
3.0 of 5 bubbles
3 night stay here. Park view room is nothing special, really. The room is clean enough and the facilities are okay. The waitress in the rooftop bar/restaurant needs a personalty transplant as she is constantly miserable and slow, to the point of ignorance. The lifts are so slow, and the room windows are single, not double glazed, so expect the road noise that comes with that. I wouldn't stay here again.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine S wrote a review Mar 2024
Bodmin, United Kingdom
3.0 of 5 bubbles
Just average is all I can say about this hotel, nothing special. Staff were ok but did not really engage with us. We did not like the 3in1 coffee in room, when asked if they just had coffee sachets told no. Room average as well nothing special but then we were split at Hoi An and the Lasenta Boutique Hotel
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harishuv29 wrote a review Dec 2023
Mumbai, India
4.0 of 5 bubbles
The hotel is at a fantastic location in the heart of District 1 . The staff is very courteous. We arrived early but they allowed us to use the pool and facilities there to freshen up and also allowed an early check in. The travel desk lady was very helpful in arranging a group tour to Chu chi tunnels and also local currency. The room was spacious with a great view of the city. The roof top pool is clean. The breakfast spread has a good variety of salad Bread fruit flakes and other basic spread with a live egg counter. Vegetarians like me can still eat a hearty breakfast. Overall l highly recommend this hotel. True value for money.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaron W wrote a review Dec 2022
Adelaide, Australia
4.0 of 5 bubbles
Central location and excellent views of the city, we could walk to a lot of the main attractions of the city with ease and the amenities were nice. The restaurant provided a nice breakfast buffet that tasted fresh. Did note it got loud at times even on the 10th floor.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elynthh asked a question Sept 2022
Singapore, Singapore6 contributions6 helpful votes
Do you have connecting if im booked 2 rooms? Because i have 2 young kids.
Answer from Aina L
Manila37 contributions30 helpful votes
The shower and toilet area: glass enclosures.
Answer from Aina L
Manila37 contributions30 helpful votes
I would not know if there are connecting rooms. We booked the Panoramic/Panorama room which has a King-sized bed and a single bed along side. I think a baby cot will fit in the same room too. Hope that helps
Answer from Michael K
Melbourne, Australia109 contributions81 helpful votes
Hi, We had no problem with noise at all. Yes parts of the pool area are in full sun while others are in the shade. Just loved the location. Walking distance to most of what you might want to visit and certainly ask for a park view room. M
Answer from Anita R
Singapore, Singapore37 contributions46 helpful votes
I dont think they are free but if they do charge, they are reasonable. And it is better to arrange with the hotel for airport meet and transfer out.
Kai Ling C wrote a tip Dec 2023
2 contributions3 helpful votes
1.0 of 5 bubbles
"Do no expect any extra service"
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Rowerbabe wrote a tip Dec 2023
Seattle, Washington290 contributions112 helpful votes
4.0 of 5 bubbles
"Early morning departures can receive a bag if breakfast food. Jowever, no coffee or tea in the lobby."
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Patrick and jac... F wrote a tip Oct 2023
5 contributions1 helpful vote
1.0 of 5 bubbles
"Don't stay here "
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DeltaGamaTheta wrote a tip Sept 2023
35 contributions14 helpful votes
3.0 of 5 bubbles
"Plan to arrive in the afternoon. "
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mike w wrote a tip May 2023
9 contributions4 helpful votes
3.0 of 5 bubbles
"Not enough pool chairs. Eat out for your main meals as the prices are way better. Limited choice for western breakfast. "
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PRICE RANGE
RM 244 - RM 314 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CENTRAL PALACE HOTEL (R̶M̶ ̶4̶3̶0̶) RM 266: UPDATED 2024 Reviews, Price Comparison and 362 Photos (Ho Chi Minh City, Vietnam) - Tripadvisor

Frequently Asked Questions about Central Palace Hotel
Which popular attractions are close to Central Palace Hotel?
Nearby attractions include ManGii Custom - Suit and Shoes (0.3 km), Tuyen Tailor (0.1 km), and Ben Nghe Street Food Market (0.2 km).
What are some of the property amenities at Central Palace Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Central Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Central Palace Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Central Palace Hotel?
Conveniently located restaurants include Cloud Nine Sai Gon Restaurant, Xliii Coffee, and Poke Saigon Ly Tu Trong.
Are there opportunities to exercise at Central Palace Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Central Palace Hotel have airport transportation?
Yes, Central Palace Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Central Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Central Palace Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Central Palace Hotel?
Many travellers enjoy visiting The Independence Palace (0.3 km), People's Committee Building (0.4 km), and Former U.S. Embassy (0.9 km).
Is Central Palace Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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