Citadines Regency Saigon

Citadines Regency Saigon

20 - 22 Pham Ngoc Thach District 3, Ho Chi Minh City 700000 Vietnam
Traveller (58)
Dining (8)
Rain Shower head on floor after dropping on to my head.  It did not break.
Room & Suite (8)

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About

4.0
#151 of 786 hotels in Ho Chi Minh City
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Citadines Regency Saigon is within walking distance from popular tourist attractions such as the Reunification Palace, Notre Dame Cathedral, Central Post Office and War Remnants Museum. In addition, it is also easily accessible to other parts of the city including District 1 and Phu Nhuan District.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Kids pool
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Rooftop pool
Adult pool
Outdoor pool
Sauna
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Vending machine
Conference facilities
Meeting rooms
Photo copier / fax In business centre
24-hour security
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
Room features
Air conditioning
Safe
Kitchenette
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Trendy
Languages Spoken
English, Chinese, Vietnamese

Location

20 - 22 Pham Ngoc Thach District 3, Ho Chi Minh City 700000 Vietnam
Name/address in local language
122Reviews1Q+A24Room tips
Traveller rating
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Detailed Reviews
hippodiver wrote a review Jan 2020
Hong Kong, China101 contributions188 helpful votes
4.0 of 5 bubbles
I stayed at this hotel due to its location and convenient for me to walk to the office of the company that I was visiting.

The hotel is clean and relatively quiet as it is off the main busy street, but I had a connecting room and the connecting doors were not well sealed enough to block out the noises from the adjacent room.

The hotel has all the basic facilities and amenities, and the breakfast buffet was limited and boring after a few days,
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Date of stay: November 2019
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Don't stay in a connecting room if you do not want to hear noises from the adjacent room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hung T, Manager at Citadines Regency Saigon
Responded 14 Feb 2020
Dear hippodiver, Thank you for sharing your insights from your stay at Citadines Regency Saigon. We appreciate your constructive feedback which allows us to improve on our guest stay experience.We understand that you experienced about the breakfast. I have taken note of your comments. We are working on expanding our breakfast menu and hope to better meet your expectations on your next visit to Citadines Regency Saigon. Kevin Tran - Duty Manager
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Petitraveler wrote a review Jan 2020
Ho Chi Minh City, Vietnam2 contributions
4.0 of 5 bubbles
This hotel has a nice studio with a kitchenette. I do not like eating outside so kitchenette is an easy solution for me. This is also very convenient for me. Sound sensitive person may not like this hotel. There is a club nearby this hotel and every night I heard beats, sounds and shouting of a DJ.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ManagerSomerset, Manager at Citadines Regency Saigon
Responded 5 Jan 2020
Dear petittraveler, Thank you for sharing your insights from your stay at Citadines Regency Saigon. We appreciate your constructive feedback which allows us to improve on our guest stay experience.We understand that you experienced some discomfort regarding the music from the nearby entertainment.We have noted your comment regarding the room assignment. Kindly let us know your stay preference for your future reservations and we would strive to meet your stay preference as much as possible for your future visits. Thank you and look forward to welcoming you again. Best regards kevin Tran - Duty Manager
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Michael-In-Portland wrote a review May 2024
Portland, Oregon15 contributions10 helpful votes
5.0 of 5 bubbles
This hotel has consistently been 5 stars in every aspect. The hotel with extra room has comfortable beds and is very clean.

The kitchenette is very convenient snd their in room washer / dryer is very convenient.

The two rooftop pools are perfect during this hot weather.

Management has always gone the “extra mile” or should I say kilometer - lol - in schedule changes or additions.

I did have an injury with their new shower head that dropped on top of me - but they insured me everything would be checked over on future visits. I am slowly recovering.

The location is perfect.
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Date of stay: May 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Ascott, General Manager at Citadines Regency Saigon
Responded 2 weeks ago
Dear Mr. Pfost, Greetings from Citadines Regency Saigon! Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel consistently 5-star in every aspect and that you enjoyed the comfort of our accommodations, the convenience of the kitchenette, and the refreshing rooftop pools, especially during the hot weather. Your feedback regarding the injury you experienced with our shower head is deeply concerning to us, and we sincerely apologize for any inconvenience or discomfort it may have caused. Please rest assured that we take matters of guest safety very seriously, and we have already taken steps to ensure that all our facilities are thoroughly inspected to prevent any similar incidents in the future. We greatly appreciate your understanding and patience as we work to make improvements based on your valuable feedback. Your safety and well-being are our top priorities, and we are committed to providing you with the exceptional experience you deserve during your future visits. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon. Warm regards, ONG Le Trang Dai Guest Service Manager
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Remco Koster wrote a review Dec 2022
Kuala Lumpur, Malaysia81 contributions85 helpful votes
2.0 of 5 bubbles
Through Agoda I booked a studio with the specific benefit of checking in at 11AM. When I arrived at the hotel at 11.15 I was told that the hotel was full and the studio was not ready yet until much later, perhaps 2pm (without being specific); when I explained to the (extremely unhelpful) front office staff she just told me that that deal is based on availability and discretion of the hotel and that was stated on the booking. However, it was not stated on the booking nor any fine print. I had to call Agoda (with roaming charges) who called the hotel and was initially told that the hotel was overbooked and they could not help (Agoda apologized and offered me credit on a future booking); I then told Agoda to cancel the booking; and they called the hotel again; only then miraculously a studio was ready at 11.45.

Besides this the staff hardly speak any English, are generally unhelpful everywhere, the breakfast options are super limited, bacon undercooked, only 1 type of bread, only apple juice or water for cold drinks, no cheese, no meat, almost no fruit (only a couple of bananas and pieces of watermelon). And you cannot even order a pot of coffee to the room (had to google translate the word ‘pot’ for the staff as well).

The studio itself does not have a walk in shower but you have to step into the bath which has high and very wide walls making it super awkward and unfomfortable getting in and out of the shower. The bed is on wheels and keeps moving when you turn around.

Internet speed is slow at 8-10mbps.

All in all not recommended.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ascott Management, Tổng giám đốc at Citadines Regency Saigon
Responded 12 Jan 2023
Dear Remco2010 Thank you for your feedback. We will look into your comments for further improvement. Best regards, Luong Dieu Dong Residence Manager
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revati o wrote a review Feb 2024
4 contributions2 helpful votes
3.0 of 5 bubbles
We had an early morning flight which is why we reached the hotel at 7am.
Having travelled quite a bit, we requested for an early checkin and weren’t much entertained by saying “no rooms are available “ and that we’d get a room by 12pm the earliest.
As soon as I mentioned about paying for one extra night ( the previous night, to get an early checkin) , a room was allotted to us.
We stayed at this hotel for 5 days and in these 5 days we saw many people checkin early. To me this felt very unfair.
The staff is however very courteous and the hotel provides all basic amenities required. Their restaurants aren’t functional for lunches and dinners. Hence, a person travelling to this hotel should carry basic food items that can be cooked (if they don’t wish to eat outside).
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Date of stay: February 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Carry basic stuff to cook food since their restaurant isn’t functional. Plan on taking a flight...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Ascott, General Manager at Citadines Regency Saigon
Responded 17 Mar 2024
Dear Revatis2023, First and foremost, we want to extend our sincerest apologies for any inconvenience you may have experienced regarding the early check-in process. We understand how important a restful start to your stay is, especially after a long flight, and we regret that we did not meet your expectations in this regard. Please be assured that we treat all guests with equal respect and fairness. The availability of early check-in often depends on our occupancy and housekeeping schedules, and we strive to accommodate such requests whenever possible. We are truly sorry for the perception of unfairness and assure you that it was not our intention. We are grateful for your kind words about our staff and the amenities we provide. Your feedback is invaluable to us, and we will take it as an opportunity for further improvement and ensure that our services are consistently delivered in the most equitable way. Regarding our restaurant hours, we appreciate you bringing this to our attention. We are actively working on expanding our dining options to better serve the needs of our guests throughout the day. Thank you for choosing to stay with us. We would be honored to have another opportunity to serve you better on your next trip. Warm regards, Luong Dieu Dong Residence Manager
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Worthingbowler wrote a review Mar 2024
Worthing, United Kingdom44 contributions55 helpful votes
2.0 of 5 bubbles
The hotel is poor in my opinion , the rooms are basic , noisy (poor acoustics) with plenty of external noise, adjoining room and corridors. The pool on the roof is old with only 3 sun beds to use, the umbrella is falling apart.
Breakfast offer is very poor (many item not replenished) with lack of space to cater for all when busy there was also no bar available during our stay.
Reception team did not sort out a couple of issues we had except replacing the towel which had holes in it, the other issue was poor AC which didn’t get resolved.
Location is ok so no issue with this.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Ascott, General Manager at Citadines Regency Saigon
Responded 17 Mar 2024
Dear Worthingbowler, We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing you with a pleasant experience. Your comments about the reception team have been noted, and we will reinforce our commitment to resolving on your concerns promptly and efficiently. We are happy to know that you found the property location satisfactory, and we hope that you will give us another opportunity to provide you with the exceptional service and accommodations. Thank you for your feedback. We value your patronage and are committed to making the necessary improvements. Warm regards, Luong Dieu Dong Residence Manager
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Sathish R wrote a review Aug 2023
Chennai (Madras), India140 contributions27 helpful votes
1.0 of 5 bubbles
Not tourist friendly, Front desk was ice cold and rigid. would feel unwelcome. Communication is an issue. beware they charge a lot of extra. There is a price tag for everything in the room and probably even for soiled towels. Ensure that the room is handed over back in the same condition that they provide to avoid unnecessary charges. Location is good which is the only positive. Entrance is not on the main road though.
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Date of stay: August 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Don't opt if its for a vacation, too many others available around that area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Ascott, General Manager at Citadines Regency Saigon
Responded 17 Mar 2024
Dear Sraj133, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. We will look into your feedback seriously for future improvement. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Yours sincerely, Luong Dieu Dong Residence Manager
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Merhunisa S wrote a review Oct 2023
4 contributions1 helpful vote
1.0 of 5 bubbles
I arrived at the hotel on 04.10. With my group. We booked 8 rooms. On the reception desk i got just 3 rooms, even we paid in advance for all 8 rooms. For the other 5 they told us that there is no reservation, and that they canceled this. I contacted provider, and they told me that they did not teceived any cancelation from the hotel. They tryed to get in contact with them, but they did not want any contact. They asked just for cash from us. They did not want accept crefit card from provider....They tpld me first that we need to live deposit, snd that they will charge credit card from provider.
They did not charget ghe card, and i paid for jotel, double the price was on the booking, on the providers web site.
Provider will refund me the difference. But there is not point in refind. Point is in the hotel employees snd managmemt, which is realy bed. I am traveling very often, and this is first time that i hed this kind of bed experience in the hotel.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: Dont book this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Ascott, General Manager at Citadines Regency Saigon
Responded 17 Mar 2024
Dear Merhunisa S, We are truly disheartened to hear about the difficulties you faced during your stay and the inconvenience with the booking. We extend our sincerest apologies for any distress this has caused. We value your patronage and we work with your booking agent closer for the prepayment matter and hope to resolve this to your satisfaction. Warm regards, Luong Dieu Dong Residence Manager
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Minh L wrote a review Nov 2020
Hanoi, Vietnam114 contributions17 helpful votes
4.0 of 5 bubbles
Clean and comfortable apartment in down town area. Good for business traveller. The hotel has also small swimming pool on the top of the building. Due to Covid 19, the hotel stop serving the breakfast in the hotel that is not convenient for traveller who does not have much time.
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Review collected in partnership with this hotel
Date of stay: November 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luong Dieu Dong, Tổng giám đốc at Citadines Regency Saigon
Responded 12 May 2021
Dear minhbeos, Thank you for taking the time to share your stay experience at Citadines Regency Saigon ! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely, Luong Dieu Dong Residence Manager
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Minh T wrote a review Oct 2023
3 contributions
5.0 of 5 bubbles
Nice staffs and service!!!
We were offered an early check in at 11 am once we told the receptionist that we were exhausted after a long flight.
Staffs understand what they should do to make guests feel welcomed and comfortable.
Thanks for all.
We will definitely be back!!!
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Date of stay: September 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Convenient location. 15 minutes walking to the city center
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Ascott, General Manager at Citadines Regency Saigon
Responded 17 Mar 2024
Dear 301minht, We are very please to receive your wonderful feedback! It is heartwarming to know that our team’s efforts to provide great service and a comfortable stay have been recognized. We are especially glad that the early check-in contributed positively to your experience after a long journey. Thank you for choosing Citadines Regency Saigon as your home away from home accommodation, and we eagerly await your return! Best regards, Luong Dieu Dong Residence Manager
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cgy823 asked a question Nov 2018
Seoul, South Korea4 contributions1 helpful vote
hello, i want to stay your hotel with 3 years old child.(2 adult, 1child) is there an extra charge if I share an existing bed?
Ho Chi Minh City, Vietnam1 contribution
Dear cgy823, Thank you for your request. We offer rooms with either two Single beds or 1 Queen bed. There is no extra charge if you share an existing bed, but it may not be big enough. If you require an extra bed, only our Studio apartments and 1-Bedroom apartments can accommodate the extra bed, charged at VND 750,000 per night. Do let us know how else we can assist you with and we look forward to welcoming you to our new apart'hotel. Best Regards, Joel Ho Asst. Residence Manager
Rob H wrote a tip May 2024
16 contributions3 helpful votes
5.0 of 5 bubbles
"Reception can help with taxis which are prompt and cheap There's a convenience store close-by around the corner - turn left as you exit the hotel"
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Willy wrote a tip Apr 2024
Singapore, Singapore1 contribution
5.0 of 5 bubbles
"The hotel lobby is located behind…… it’s not on the main road (hard to explain) so can be a bit confusing for new travelers."
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revati o wrote a tip Feb 2024
4 contributions2 helpful votes
3.0 of 5 bubbles
"Carry basic stuff to cook food since their restaurant isn’t functional. Plan on taking a flight that’ll reach by 12pm to Vietnam."
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Anh P wrote a tip Nov 2023
1 contribution1 helpful vote
5.0 of 5 bubbles
"Receptionist can show you many nice restaurants nearby."
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Minh T wrote a tip Oct 2023
3 contributions
5.0 of 5 bubbles
"Convenient location. 15 minutes walking to the city center"
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Not the right property for you?
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PRICE RANGE
RM 259 - RM 320 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHo Chi Minh City
NUMBER OF ROOMS
229
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITADINES REGENCY SAIGON (R̶M̶ ̶3̶1̶9̶) RM 244: UPDATED 2024 Hotel Reviews, Price Comparison and 126 Photos (Ho Chi Minh City, Vietnam) - Tripadvisor

Frequently Asked Questions about Citadines Regency Saigon
Which popular attractions are close to Citadines Regency Saigon?
Nearby attractions include Bright (0.2 km), Minh Phuong Lacquer - Ware Gallergy (0.4 km), and Đào House Sài Gòn Skybar (0.4 km).
What are some of the property amenities at Citadines Regency Saigon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Citadines Regency Saigon?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Citadines Regency Saigon?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Citadines Regency Saigon?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Citadines Regency Saigon?
Conveniently located restaurants include Lagom Café - Belgian Beer & Coffee Lounge, Hum, Cafe & Restaurant, and Noir Dining In The Dark.
Are there opportunities to exercise at Citadines Regency Saigon?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Citadines Regency Saigon have airport transportation?
Yes, Citadines Regency Saigon offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines Regency Saigon?
Yes, dry cleaning and laundry service are offered to guests.
Does Citadines Regency Saigon offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Citadines Regency Saigon?
The staff speaks multiple languages, including English, Chinese, and Vietnamese.
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