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Family Inn Saigon

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Family Inn Saigon
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341 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Reviewed 14 August 2014 via mobile

Positives: Clean room Large single beds Great porter service Wi-fi Negatives: -Super slow lift service. I waited at least 5 mins the majority of the time and it was also quite small so even with four people it feels claustrophobic - 'rooftop' restaurant. No outdoor access and overall underwhelming Ordered a shrimp salad and was bitterly disappointment. Filled with sauce...

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Helpful?
Thank Anthea U
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This...

Kuala Lumpur, Malaysia
Reviewed 7 August 2014

Few weeks ago, i traveled to Ho Chi Minh, without knowing which hotel to book, i blindly booked one and it happened to be one of the best hotel I've stayed. The reason, the superb treatment i received from the hotel staff from the first day till i checked out. love the breakfast, the varieties offered, and the room, spacious,...

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Helpful?
Thank SATYASEELAN
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us....

Maidenhead, United Kingdom
Reviewed 4 August 2014 via mobile

Family Inn Saigon is in a questionable area - but it made little impact on us. It was 20 minute walk to the Ben Thanh market where there are good bargains! The staff were helpful. Room was excellent we had a window! Breakfast was lovely made to order omelette. I would return.

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Helpful?
Thank Deirdream1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to...

havinganicetime
Reviewed 31 July 2014

I am traveling with my two kids and am delighted with this hotel. The first night was spent in a rather sad windowless box, but I was offered the chance to upgrade for five bucks and get an actual window, and it's lovely. The staff are unfailingly polite and friendly - the front desk has our room key ready to...

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Helpful?
Thank havinganicetime
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we...

Taichung, Taiwan
Reviewed 21 July 2014

As I said, this hotel is very economic. It is located in the heart of Saigon, and if you arrive in the morning, there are plenty of museums nearby you could walk around. Honestly, I was surprised as I opened the room, the room is clean (of course), there's a large bathtub in the restroom. The bed is comfy, and...

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Helpful?
Thank Franky713
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome...

Olympia, Washington
Reviewed 21 July 2014

Stayed here a few nights and it was nice. Room was simple and a trip up the tiny elevator took us to a very nice small restaurant. Ate there two dinners and 3 breakfasts. I had never stayed in this area of District 1 before, but I liked it. 10 or 15 minutes to the main market and a 30...

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1Thank Robert L
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us....

Aurora, Illinois
Reviewed 8 July 2014

Excellent hotel with super fast wifi! The breakfast was delicious and the room was wonderful. Everything in Vietnam is SO cheap and this hotel is no exception, but it is very high quality! The staff is very helpful and friendly and speak wonderful english. I hope to come back again one day.

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Thank Caitlyn P
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and thank you for your very nice comments of our hotel. Our convenient location complemented by our excellent services make your touring holiday a pleasant one. Your satisfaction is what matters most to us and we shall continue to ensure utmost comfort of all our guests. We would...

Melbourne, Australia
Reviewed 4 July 2014

Stayed at the Family Inn Saigon in a double room that was absolutely spacious and super clean. It's location is very good as it close to local attractions including the Cho Ben Thanh market and The Golden Dragon Water Puppet Show, which I absolutely loved! Staff is also friendly and the view from the restaurant above is pretty good as...

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Helpful?
Thank Joongoon
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we...

Wodonga, Australia
Reviewed 4 July 2014

This is my 2nd stay at this hotel, choosing to return due to the comfortable stay last time after booking an Intrepid tour. I'll also share a little about the kind of travellers we are to give you an idea. Vietnam is cheap to visit, however we couldn't justify splurging on a 5 star hotel for 8 nights so this...

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Helpful?
Thank AnhNguyen85
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us....

Brisbane
Reviewed 12 June 2014

Pros: good location, newly renovated bathrooms, good wifi. Cons: rooms tired and old, horrible uncomfortable beds, well below average breakfast even by Asian standards, with hot room temperature milk and unfriendly staff. I asked a staff member if they had cold milk for my cereal and his response was "put some ice in it"... Um no how about you conform...

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Helpful?
Thank s4172249
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This does...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Laundry Service
  • Free Breakfast
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Family Inn Saigon

Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Price Range: RM160 - RM284 (Based on Average Rates for a Standard Room)
Number of rooms: 72
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Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City
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Questions & Answers

Here's what travellers have asked, with answers from Family Inn Saigon staff and other travellers.
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Questions? Get answers from Family Inn Saigon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with window would be better”
 of 5 bubbles tejkumarh, 17 May 2016 | Read review
“Request a room with window if your worried”
 of 5 bubbles Emma_HOT, 28 Feb 2016 | Read review
“Ask for one with a window and a working shower”
 of 5 bubbles Sn0wySydney, 14 Jan 2016 | Read review
“Corner rooms larger”
 of 5 bubbles Asteroidea, 3 Oct 2015 | Read review
“Simple and yet elegant style room with enough space to have 4-6 persons gathering for snacks in room.”
 of 5 bubbles Frankie2727, 14 Sep 2015 | Read review
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